VacasaReviews 1,262

I will NEVER book with this company again. Terrible service, ethics, and communication. I booked 3 nights in Crested Butte Colorado. We selected a home that was dog friendly and was very transparent that dogs were coming.

The company uses an automated process to get the rental agreement signed. After reviewing the agreement, I noticed that it did not match the listing's dog-friendly policy. I emailed the company several times to clarity, when they did not reply, I noted the dogs on the agreement and sent it back to Vacasa. They accepted the agreement which included dogs by accepting payment and providing check-in instructions.

After checking in Vacasa added a charge in the amount of $293 to the booking for the dogs. After spending hours on the phone with Vacasa their explanation was they did find my emails about the dogs after the fact, unfortunately, they do not have time to check their emails and could not notify me of the charges before check-in.

I was promised a call back after issuing the dispute however that never happened, I also never received an email or any other correspondence. They simply charged my card for fees not listed in the rental agreement, which were disputed through my credit card. They do not care about the customer, they do not conduct business ethically, and have no issue with charging your card for unauthorized fees.

We rented a house during covid at Fort Bragg, Ca for 1543. 00 and then were told we could not travel there because of covid. Would they give us a refund? NO, they would let us go the next year only it would be 175.00 a night more for the same house! We have rented houses for years and this is the only company that screwed us like that. No wonder they have a 1.1 star rating. I would give them a -1 if I could. Would not give a refund!

Booked our trip over 6 months ago and 6 days before we are set to go on vacation they canceled our trip. They offered us a different home that was nothing like we reserved for a cheaper price. We refused that home they said there was nothing we could do. Now we have nowhere to stay

We rented time for the sea with another family and had a lot of issues while there. The 3 beach chairs were so rusty they marked up our beach and cooler bags and my swim suits and cover ups. The house had $#*! roaches and no one was able to help us with getting the hot tub working during the entire week. The key doesn't work to get into the home and the garage door was broken too.

My wife rented tiny home dangerous roaches walkway not accessible on a incline can fall to street &plants overgrown cant use walkway plants overgrown mgt of no help. No refund even though had to leeve at 2am second day

They cancelled our beach house less than 48 hours before our trip was to begin. Saying the property was no longer available. The 'relocation' team then told us there was ZERO availabilty at any property on the eastern seaboard. They were kind enough (sarcasm) to offer my money back ($8000+) but were unable to find us another location or reimburse us for deposits on fishing charters and other excursions. The 10 person trip, including folks travelling from all over the US (one coming from NY) had to be cancelled all travel cancelled with nothing more than an "WE APOLOGIZE for the INCONVENIENCE!".

If I cancelled the trip with 48 left before the trip what would the outcome be? I'd lose the trip and be out all my money. But they cancel it? No penalty to them.

Pretty terrible system they have. They should be ashamed of themselves.

They gave no refund for the night that we slept without a mattress. The bed that did have a mattress had a sheet with a blood stain that went all the way through to the mattress protector. They were extremely rude, extremely unhelpful, slow to respond, and told us the only way we could get any money back would be to check out of our stay early.

We booked a condo in Eagle Crest Resort, Redmond, Oregon in March for the following dates: July 29 thru Aug 3. We got notified three days ago that the owner put a hold on it. VaCasa did not have anything else for those dates. Why did they wait until now to tell us as all condos are booked for those dates. Our airlines reservations were booked around those dates. They did refund our deposit, but that created a lot of frustration trying to find accommodations for the dates needed. We spend hours on the computer looking for a place. We were traveling from the east coast to the west coast, so we were looking forward to having a nice place to stay and we feel that the owner and VaCasa ruined our vacation.

You'll be wanting to warn others if you do.

This company has absolutely zero concern for their customers after they've paid.

I could write a book of why's, but I'm so mad & just honestly don't want to take the time to write it all out... RUN AWAY FROM VACASA!

BAD BAD BAD!

We rented a home in Black Butte Ranch and could not have been more disappointed with the condition it was in when we entered. Details of what we
Endured:
1. The refrigerator had not been cleaned and had stains and residue from whoever was in the house prior to us.
2. The television was not working... we called Vacasa immediately and were told someone would be in to fix it within an hour. We waited in the home for seven hours, to no avail. The next day and without calling someone came in to get it working.
3. The bathrooms were so filthy they were unhealthy. I spent over an hour scrubbing them down so we could use them.
4. The entire home if full of years of dust build up to the point where I could see dirt everywhere. The carpeting was extremely dirty and in need of deep cleaning. The floors were in need of a complete scrubbing throughout the house.
5. Cobwebs are in the windows and hanging from the ceiling... they were huge.
6. The kitchen cabinetry were in such poor shape that I went out to purchase gloves to open them.
7. The towels and sheets were not up to par and pillows were flat except in one room.
8. The home smelled like smoke throughout our stay. Even after we had opened the windows throughout our stay... the fireplace needs a thorough cleaning and scrubbing in order to alleviate this smell.

I will not rent from Vacasa again until I am better guaranteed that the home is as promised in their literature. I was never comfortable in the home that we spent over $300.00 per day to stay.
Beware of renting from Vacasa. They are not reputable.

I rented a beautiful condo at Origin at Seahaven on Panama City Beach from Vacasa over three months in advance. For over two months I would look at pictures of where I was going to be spending a whole week with my girlfriend every night before bed. I posted pictures on FACEBOOK so my family and friends could see where I was going - so Happy. Then I got a text from Vacasa telling me the condo had been sold about three weeks before my vacation. They offered to let me stay at a Motel 6, if I remember correctly, for three days of my vacation and then move me half an hour down the road for the next four days to some other shack - SERIOUSLY! To me it seemed like a bait and switch scam - no proof of course. Beware of Vacasa or you might not be spending your hard earned vacation in Paradise.

We will never use this company again we paid them 729.58 for two nights at the Atlantic Hotel and Spa and when we get to the hotel they changed an additional 305.42 in fees that were never discussed or disclosed to us and I called them two times and both times were disconnected or hung up on. See the charges we put in pictures this was a rip off because the hotel said we should have rented thru them and it was a flat 275 a night that would have been 825.00 and booking thru Vcasa we paid 1030. 00 for only 2 nights. Beware

This is the kind of company who cancels a reservation on a very ill woman at the last minute!
Stay away!
My Aunt booked with Vacasa a year in advance for a birthday celebration. She was very ill and wanted to spend a last hurrah with a few of her friends and family in her favorite childhood place, Fort Bragg for July of this year 2021.
In June of 2021, this heartless company contacted my aunt and said they were cancelling her reservation due to the lack of ability to get anyone to clean the house. My Aunt offered to get a bonded cleaner out of her own pocket and they still refused.
I am sure that the fact that the house rental prices in that area have raised substantially has nothing to do with the callous and unprofessional way they treated a woman who just wanted to share an experience that would last a lifetime.
If you want to actually stay in the house you reserve, you might want to use a more trustworthy company.
Shame on you Vacasa

"0". My mother booked a beach front property one year ago in Fort Bragg, CA ("Shell Seeker") to celebrate her 80th birthday. This house was a 5 bedroom house directly in the beach. We were to have our entire immediate family together in one location to celebrate her life.

Less than one month from our trip she received an email that we would have to forfeit 2 of our 4 days of this celebration. My mother was driving from Washington (18 hours) for us to be together on her birthday. They said due to COVID there was a lack of housekeepers in the area and they would not be able to clean the house for the day of our arrival and we had to arrive a day late and leave a day early.

My mother was so upset she asked me to call to let them know we would not be able to forfeit 2/4 days. I offered to clean myself or hire a bonded cleaning crew which they declined. I asked why cancel us, when we booked a year in advance. Then I found out the owners were in the house before us. Was this COVID (lack of cleaners) a real excuse or did the owners just not want to leave for our arrival. I was then transferred to the relocation team who tried to squeeze us into a 4 bedroom in the woods somewhere. I called several times asking for a manager to speak with. No one would call back. Finally a manager called and for some reason she had an attitude. When I explain that I did not believe this COVID excuse. She replied, "I donot know where you heard that!" I explained that we had an email from Vacasa stating "due to COVID". Then she replied, "good for you."

By this time I was so defeated. We cancelled our trip and stressed for 3 days trying to find a place that could accommodate our family.

I would NEVER advise this unprofessional company. They mismanaged our reservation.

Shell Seeker in Fort Bragg we hold you responsible for our misery as well. You hired a company that mismanaged our reservation and I believe you may have been the cause as you were going to be in the house before us.

By the way Vacasa there were 2 other properties available for the same dates in Fort Bragg, CA when you cancelled us. One was for 10,000 per night and the other was for 2100. If you could not get our place cleaned for our arrival then how could you list other properties if not housekeeper available.

Booked & paid a deposit for a property in Marathon, FL for a week to celebrate my both my son's birthday and 4th of July. Booked a home with a dock to accommodate our boat and 20 days prior to our vacation they canceled it stating homeowner changed his mind leaving us with no available homes in area able to accommodate us this close to the holiday. Completely ruined our vacation and our son's birthday. Do not book with these people.

Worst booking experience of my life and I love to travel. Reservation was cancelled, property came offline for renovation. Relocated to another property. Reservation was cancelled because of no cleaning crew. During this, my phone call was dropped/disconnected no less than 5 times. Each time I needed to start over with new agent only to have call dropped again. No properties remained in the entire city or neighboring city except one that was triple the price. Vacasa would not budget on the pathetic compensation. ** Check reviews before booking... anywhere. Vacasa was a horrible experience.

THE COMPANY DOES A POOR JOB ACCOMODATING AND VETTING GUESTS. DAMAGE, RENT OVER AGREED CAPACITY, LET DOGS IN WHEN NOT ALLOWED AND CHARGE FEE, DO NOT CHECK GUESTS IN, DO NOT CHECK GUEST OUT, DAMAGE IS NOT CAUGHT WHEN GUESTS LEAVE, ASSURANCE TAKES OVER 6 MONTHS TO ACKNOWLEDGE AND THEN PAYMENT IS LESS THAN DAMAGES YET YOU PAY FOR THE ASSURANCE. LOCAL AND HQ MANAGERS CARE LESS.

I stayed at the Beach House room B503 675 Scenic Gulf Drive
Miramar Beach, FL ******* and it was nasty. There was a very loud odor coming from the shower and the can opener and dishes was very dirty. Kitchen wall had dirt on it. Their promoting this to be a non smoking property to get you there and your money. Only to find out it isn't smoke free as they claim it to be. When I booked this vacation, I asked several was it non smoking and was told it was non smoking! Which was a lie. The manger, (Danielle) told us that she allow people to smoke on her property and that she was the manger after we had paid and arrive there later on. We couldn't sit on our balcony and enjoy the view or beach because of the smoke. My son has COPD from second hand smoke and we both use a sleep machine and have asthma. They don't clean these places as they would have us to believe that they do. Looks clean but aren't!