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We booked a condo in Eagle Crest Resort, Redmond, Oregon in March for the following dates: July 29 thru Aug 3. We got notified three days ago that the owner put a hold on it. VaCasa did not have anything else for those dates. Why did they wait until now to tell us as all condos are booked for those dates. Our airlines reservations were booked around those dates. They did refund our deposit, but that created a lot of frustration trying to find accommodations for the dates needed. We spend hours on the computer looking for a place. We were traveling from the east coast to the west coast, so we were looking forward to having a nice place to stay and we feel that the owner and VaCasa ruined our vacation.
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Thank you for taking the time to share your feedback. We are sorry for the poor communication surrounding your reservation and regret to hear this was your experience. We strive to have excellent, guest-focused service and we apologize that we missed the mark this time. A full refund has been issued for this reservation. We regret that a more efficient resolution was not able to be addressed. We do hope for another opportunity to better impress you next time.