VacasaReviews 1,262

We reserved a condo and selected trip insurance through Vacasa. We needed to cancel our trip. After waiting on hold for 30 minutes we were told by Vacasa that they could not help us, but we needed to cancel through the insurance company. The trip insurance company required filing a claim, including medical documentation, which would take a month to approve. That meant we would not know if our claim was approved until well after our trip was cancelled. Very poor service all-around.

Arrived to find broken and leaking dishwasher/disposal. We had no hot water the entire time and we received no response until the night before we left. We found out that all the contact info in the guest book was outdated. We received an email from vacasa a week after the trip stating they were sorry for getting back to us so late but they have been overwhelmed with emails. One of the ridiculous service fees are to protect the customer from these problems.

We rented thro VACASA on the Bruce Peninsula last summer. The house was a death trap, no batteries in the smoke detector, live wires trailing over walk ways, nails protruding from the rotting deck.
When I asked to complain, for safety reasons, I was told I couldn't, but the owner would be notified.
Just arrived at our VACASA accommodation at Blue Mountain. The apartment is worn out. Broken light fittings, chipped paint, pull out bed dirty and damaged and rugs that are worn through. The floor was covered in grit and dust with walls showing food and drink splash marks. Awful.

This condo is spacious and well equipped. The kitchen had everything and more to make meal preparation easy and convenient. The loft has a beautiful lanai from which we took in sunsets each night. The furnishings and decor have that tropical vibe that we want when staying in Hawaii. The pool with its ocean view is a place to spend all day. We loved the proximity to Poipu Beach and the easy access by walking. We will definitely stay here again on our next trip to Kauai! Aloha!

We booked a stay at The Palm Madeira Beach. The photos shown during the booking process were nothing like the actual property. It was rundown, dirty, broken furniture, and had a terrible smell. We felt scammed and deceived. We tried to contact the property and they refused to answer. We also contacted booking.com, who helped with the booking and they refused to solve the issue as well.

Requested a ocean front rental, got a bay view rental on the highway. No ocean sounds just traffic!

I left my boots and reported it the same day a week later it was updated that my boots were not there

Two weeks after I have paid for my rental, made vacation days available and had things worked out, I get an email saying that the owner of the place wants the days I booked. So they canceled my rental, my vacation and told me they would help with another place and finding one. Well, we booked when we did for a reason. Because now they can't find us a replacement, and the 25% they want to help out with on a different place, doesn't matter when your filters have no matches in your price range or anywhere near the area you booked with. I don't know what they have going on but definitely wish I would have researched this company before I booked. Never will I use this company again.

Two families booked a ski home for the MLK holiday weekend. Two weeks before the trip I received a voicemail message that the homeowner had cancelled the booking, with no explanation given. At that late hour, we were unable to find another home through Vacasa or any other booking site that met our needs so we did not go. Will never use or recommend Vacasa to anyone.

Please listed to the video caught on my front door as my property management calls us f**** B*thces.
We pay this company nearly 35% on fees and have made them $X000's of dollars and the degrade the home owners. Site does not allow video updates, but I have them available if anyone wants verification.

Vacasa as a company is so greedy. They could care less about the guests that are renting the homes. They only care about cutting corners on the cleaning, maintenance and overall quality of the homes they rent out.
When a customer complaint comes in they'll shuffle it around for months and never really address the issues. If you choose to rent a home thru Vacasa be aware that you are powerless if issues arise. My mattress literally fell thru the bed frame, I sent in a note and nothing was done. There were more items of concern in my complaint, but nobody cared.

I booked a condo managed by Vacasa thru Booking.com for a family ski vacation. I had booked it back in November 2021 for a stay in February 2022. I booked a whole 4 months earlier because I knew that it was going to be crowded in the Aspen- Snowmass Colorado area. We when we arrived at Chamonix a condo complex managed by Vacasa at Snowmass village area they could not find our reservations. Although, I had received multiple email confirmations from Booking.com The Vacasa employee at the front desk was polite and advised me to go skiing with my family and by the time we returned it would be all straightened out. Well I did get a phone call while skiing from the front desk employee with Vacasa informing me to call Booking.com so I did and Booking.com informed me that they did send the reservations to Vacasa but Vacasa is unable to locate the reservations and it looks like never entered it into their system. Long story short there were no rooms available for our 3 nights stay in Snowmass village. My family did manage on our own to find a place to stay for 1 night in Aspen. We had to cut our family ski trip short by 2 nights since we could night find any available hotel rooms. It was a shame since I booked the reservations 4 months in advance. I knew that it would be crowded and busy in the area only to have someone drop the ball at Vacasa. The Vacasa reservations did not enter our reservations into their system. Horrible and unorganized reservations personnel at Vacasa.

Stayed at Champions Gate in Florida in a home that could sleep 22. We didn't have an issue with that as we only had 10 of us. I called and emailed 3 or 4 times to make sure the pool would be on and warm when we arrived. The pool was finally turned on the second day we were there. We arrived on a Wednesday and by Sat we could start to use the pool. This is not the first time this has happened. I believe for $500 it should have been warm day 1 as most of them are rented for a week. It states it is set up for 22? Well they would certainly been sharing towels and with only 5 forks I suppose you could share those but we chose to go buy more. Very little for pots & pans? Not sure whose responsibility that would be but they could sure use a check list on what is there. We turned on the furnace one evening upstairs and many had the dry heaves it smelt so bad. Called on that right away and they were sending someone over right away. Day 3 someone showed up and knew nothing about a furnace. Found out they were trying to get bids to have the duct work cleaned as well as the coils. This could be another thing added to there list that should be checked, it was absolutely horrible! Curtain rods had been replaced and the holes left in the walls and unpainted. The sliding door going to the pool had obviously been broke into at some point, they had a little hook you would slide through another tiny thing for your security, anyone over the age of four could have easily opened the door, not the safest feeling. We bought a lot of pans for ourselves and bought pads for the beds as they were uncomfortable. I do not know if this is an owner issue or a caretakers issue but really it should be taken care of. I asked to be reimbursed for the 3 days without a pool they said they would request it, have not seen anything yet. We have stayed there a number of times but this was the worst..

Vacasa has the worst customer service ever! The day of our rental we received a call from Vacasa saying we could not move into the rental early and to get out. We were still at home and had not left yet. It turns out the previous renter was still in the home and had not left. We arrived at 4 pm as agreed to in the rental agreement and the house was not cleaned. They sent over 2 guys who cleaned a 4700 sq. Ft. House in an hour. Not cleaned! Then we started having problems. The door code did not work and never did during our 5 day rental. The refrigerator leaked constantly and we had to clean up. The bathroom shower door was missing and we found the parts in the laundry room broken. Glass still on the floor. The hot tub they charged us extra for was 2 feet low on water, cold water and green. Well I could go on for a few more paragraphs but the real problem was Vacasa. WE would call them and they would promise to take care of the issues but NEVER showed up for anything. No repairs, No I'm sorry, No discounts. They Suck! I called managers 3 times and they listened to my story and promised to call me back each time. It has now been 55 days without a call back. NEVER use VACASA please. They are liar's and don't give a darn about anything but your money..

Vacasa has great taste The condo located at 111 E Marlin unit A is perfectly nestled into a great location for both beach fun and nightlife. Vacasa prides themselves with exquisite vacation rentals such as this one. With Vacasa, you will want for nothing. The condo located at 111 E Marlin unit A in South Padre is in a perfect location! Literally a two minute walk to lounge on sandy Gulf beaches, or relax by the shared swimming pool right in your own backyard. When it's time to indulge in some evening fun restaurants and bars are within minutes. Stop into the favorites like the Painted Marlin Grille, Louie's Backyard, and Palm Street Pier. Or stop by Padre Island Brewing Company, a local gastropub serving up craft brews, burgers, steaks, and seafood from a breezy rooftop deck. Clayton's beach bar and grill are also a must see! Discover the island's endless outdoor activities and family attractions, from fishing and watersports, to dolphin watching and sand castle-making lessons.

We could not make our stay and they would not refund the pet fee or the cleaning fee. Despite there being no pet or cleaning required. I think this was greedy and for that reason alone i will never use or support Vacasa and I recommend you dont either. Airbnb wouldve offered a full refund. I feel stupid for booking through Vacasa.

The company I work for was sending a crew to a jobsite in an area this company had a rental available through AirBnb. Our job was to last approximately 3-5 weeks, but we planned on booking one week at a time in case of any supply issue and work needing to be postponed. Checking ahead, this unit was available for the entire time we were planning on working on this project. I booked for one week, exactly one week in advance. We immediately found out of a supply issue that would cause us to not need the rental unit that first week. I messaged the company via AirBnb (no response), called the company directly (long wait time and no help since AirBnb is a 3rd party), and attempted rescheduling via AirBnb for the following week for an additional fee. The final result? "We cannot change the dates of your reservation since it is so close to when you would be checking in." Considering the rental was definitely available and the reservation itself was made so close to the check-in date, I find the company's response... not smart. We would have spent thousands booking at this location but will no longer give this company a dime.

We stayed 5 nights at * La Jolla, CA. I'd leave negative stars if it were possible.
Airbnb website photos were professional photos and highlighted. The simple truth is this place is worn out and needs a major makeover.
Empty propane tanks for BBQ and firepit (these were replace quickly)
Spa so filthy we could not use for a 5 night stay (we were refunded $500 for this)
Gas station toilet paper was all that was provided
Cheapest paper towels I've ever seen
Kitchen was poorly equipped and most cooking utensils were nasty, including pots and pans
Interior décor was really worn and downright shabby
No heat, no AC and no ceiling fans in main living area for air movement
Ceiling fans in bedrooms were dirty and wobbled badly
Patio furniture was filthy with dog hair and all outdoor cushion pillows had holes and tears in the seams

*Address redacted by admin

This is just another poor review for Vacasa that I now see if not unusual for them. This is quite possibly the worst company and worst customer service my husband and I have experienced.

We reserved a Vacasa rental home ski in/ski out in Steamboat Steams, CO back in July 2021 for a ski trip that we're planning to take over President's week 2022. At that time we were noticing that things were starting to book, so we made sure to reserve 7 months in advance of our trip.

7 days prior to our departure my husband received a notification on his phone (no courtesy call from the company) that the owners of the home are planning to stay in the house that week and basically we have no place to stay during the busiest week of the winter for our planned vacation. I didn't even know this scenario was possible! Flights are booked, other family members are planning to fly out and stay too, and we're scrambling last minute to find a place to rent one week before our departure.

All Vacasa told us was that they would refund us and if we find a similar Vacasa property they will cover the difference. Surprise, surprise, there are 0 rentals through Vacasa in the location we're staying. The ONLY property available was not a Vacasa home and was double what we had paid. They told us they wouldn't help us cover it.

We escalated from the service rep to the manager and eventually to the Director level. We had to fight tooth and nail to get them to cover half the difference. My husband spent hours on the phone with them and the whole ordeal caused a lot of stress until we had the new place booked. It was literally the only place left in the area we were staying in and was double what we were looking to spend, but we felt we had no choice. We're now out thousands of dollars and basically paid for a property as equally nice as the one we originally booked, but with an inflated holiday price for people desperate to find something (like we were). If we ever see the Vacasa logo on any other properties we're looking to rent we'll run far far away. It's not worth the stress to deal with this company and they need to figure out a way to penalize homeowners when they do this. I will NEVER book a Vacasa rental in the future and will be advising friends and family to stay far away. I would hate for another family to have to deal with the stress that we went through.

The fees charged by Vacasa increases a 2-week rental by nearly 50%. Anyone would be well-served to VRBO and find privately managed properties, or at least another management company.