Vacasa

We were owners not renters and they were terrible to us. They would not pay us what they owed us, the tech never worked (apps etc), they were so bad its really hard to described. DO NOT PUT YOUR HOME on Vacasa. They ended up owing us a lot of money and made it impossible to get paid. Hours and hours of calls and no one cared. TERRIBLE

Listing is missing the information that the pick up for keys is 20 minutes away from the property and that the parking fee is 40 per day plus another 5 dollars per day per car! This would have been useful information to know BEFORE i booked a non refundable room. I rented a car to make it a little bit easier because Uber fees were going to be 100 bucks just to find out it was another 55 to park? When i asked the property owners why it is not disclosed in the listing that the key pick up is 20 minutes away they said sorry for the inconvenience! ALSO everybody that is renting from them picks up the envelopes in the same box with their whole name room number and dates of stay written on the front. So anybody could have my info! I dont feel safe knowing anybody that rented from this company now has the room number, the dates of my stay! That is a serious safety issue! I wanted to cancel the rest of my stay as the door has a flimsy lock and no back up lock and the sliding glass door is also not very secure and now everybody who has opened their box knows who i am and where i am staying and for how long. But can not get any help from VRBO and this horrible company just says sorry for the inconvenience! There are so many other better places to rent from dont rent their unit at Sands Ocean Resort! Not worth the money or the aggravation!

Be warned, VACASA markets this property to include access to the marina, and slip for the home. That is completely untrue. After arriving, they changed their story and told me "sorry, the marina is only for home owners". That was also a lie, I reviewed the HOA rules of TERAMAR subdivision and spoke with other home owners who include the marina and boat slip. To my surprise, I learned that the home owner of this property has also permanently leased the boat slip to a third party. The property is in complete disrepair as you can see in the pictures...I doubt the home owner or VACASA management has visited this property in years. Avoid VACASA, and avoid this property as a rental if you want a nice vacation.

What a joke! We are currently on our last night here, thank goodness. While the property is beautiful, the amenities are horrible. States a gourmet kitchen: coffee maker does not work, stove does not work, hardly any items in kitchen to work with. Washing machine does not work. No water in the tub. The pier boards are rotted so beware trying to get out there. When we checked in the towels were wet. Just horrible. I have stayed at tons of VRBO houses and will never book another through Vacasa. They will not respond on any of these problems.
Here are more notes that I sent:
Coffee maker did not work (I burned my hand trying to make old fashion way of pouring boiling water), Oven did not work, Towels were wet on arrival, half of toaster did not work, no drinking water available (told do not drink tap water), no dishwasher so told to do our dishes but no drying rack, towels. No hot pads to cook with, hardly any cookware and what is there is horrible, could not get ceiling fan to work in master bedroom, smoke detector woke me up in middle of first night and had to rip out battery.
Also, the pier is in such disrepair with broken boards you could not go on it.

I had to cancel due to covid. Unfortunately the process was cumbersome and required 4 phone calls plus additional emails. I would be very reluctant to ever book with this company again.

As an owner who used VACASA to manage my property in Myrtle Beach, I agree that it is impossible to get in touch with them. I booked an owners stay at my own property. Upon arrival there were no towels in the Condo. I called them and could not get through. After 4 hours they called me and said they will bring the towels. 3 hours later they arrived. By then I had gone to Target and purchased a few sets. Another time there was no toilet paper, no linen on any of the beds, dirty linen in the closets, bad reviews stating the washer and dryer was not working. VACASA did nothing about it. In fact, they were not even aware of the reviews until I pointed it out to them. Labor Day weekend 2022 I book a comp stay for a friend. Again, no linen, no shower curtain and he sent me pictures of some damage that had been done to the walls. 3 hours later they bought the linen and shower curtain. Upon me contacting the General Manager for the local Property Management Company in regard to the reviews and issues that I was having she stated, " they were having issues with staffing". She also stated that no toilet paper in the Condo was not an emergency that need to be taken care of right away. Of course, I highly disagreed. Needless to say, that I immediately terminated them that day. The bad part about it is that she never once tried to encourage me to stay or convince me that they would take care of the issues. Instead, she just said "Sorry to see you go".

We had reservations for June 16th to the 23rd, 2023. On the morning of the 16th my mother passed away. I called later that day to cancel. I called two different numbers to inform them of the situation *******005 and *******399. I did not record either representative that I talked to. During these phone calls I was told I could not cancel and get a refund and to consider coming to the property later in the week or finding someone who could take use the property.

I called back the next day(June 17th) and said I would not be coming nor could I find anyone to use the property. I said I wanted to cancel. I was told they would research some type of refund and get back to me. I did not hear from anyone until I called back Monday(June 19th) and was told again since I was past the 30 day mark I could not receive any refund.

I even attempted to get a refund through my credit card company and after 6 weeks they said they could not offer any refund.

#1: When we arrived, within 12 hours, the front door lock failed. Vacasa didn't care to come and fix it after several phone/messaging attempts. We put in several "tickets" and couldn't lock the front door all trip. #2: The pots/pans in the kitchen were FILTHY. Since I'm a cook, I spent several hour SCRUBBING pots/pans so they were usable. Again, tried to tell Vacasa with no response. #3: After day 3, the smoke alarms were beeping so we had to deactivate them all but Vacasa didn't care. We lived in the house the rest of the week with no smoke alarms.
How hard is it as a management company to keep up with "management"? Clean the pots and pans (at least check on their condition before new people take possession), and change the batteries in the door locking system and fire alarms on a schedule. We paid $7000 (yes, 7 thousand) for this house. That's enough money to paid to have this house meet minimum standard of cleanliness and safety.
The house was fine, great location, but the management company Vacasa was AWFUL. Steer clear of this one.

Me and my family rented a home on Vacasa in Big Bear and when i went there the electricity went i couldn't use the heater and my two kids got cold and they are sick now and i paid extra money for the hat-tub but when the electricity went the hat-tub water got cold and i didn't even used it and i called at first they said they would refund 200 dollars to me but they lied and then i called them again and they said that they can give me only 20 dollars and they are liars they are lying at first to just hang up the phone and they are not refunding the money back and i will never use the vacasa and i would recommend my friends to not use vacasa anymore

We booked a place in Colorado and paid just over $2000. Due to COVID they, I repeat THEY, cancelled our trip less than 5 days before we were set to go (Mother's Day and Anniversary weekend.) Was told we got "Vacasa Credit." Well, I don't need the f**king credit, I took my vacation THIS weekend. On hold for over two hours on the phone to be told I will not get my money back. Airlines gave me my money back but not these crooks.

To make it even better; I can use VACASA Credit to book another VACASA rip off. If I book a more affordable place THEY KEEP THE EXTRA! Of course, I can book a more expensive place and pay the difference. My wife lost her job due to COVID this trip was the silver lining to that. Now... we have squat. I hope Karma wrecks these people...

Vacasa cancelled our booking last minute and refuses to refund our money back. Spent A LOT of wasted time trying to settle it with their company and they are blaming their "policies and procedures" that they can't refund us. ARE THEY SERIOUSLY SUGGESTING THAT WE ARE LIABLE TO PAY FOR SERVICES THEY DIDN'T DELIVER? TAKE SOME RESPONSIBILITY VACASA- YOU GUYS ARE SCAMMERS!

In February, I booked a ski vacation for my family through Vacasa. We booked plane tickets, rented a car, took time off work, and then 2 weeks before the vacation we got a message that the owner wanted to use the house and they cancelled it. They offered us a "comparable" unit, which was definitely not comparable. After many back and forth emails, they offered us 110% future credit on a next stay, which did not make up for the expense we incurred from this cancellation.

So, with some reluctance, I booked another property through Vacasa for August to use the future credit. They fooled me again -- two weeks from the vacation, we were once again informed that the rental was canceled. Note that, the policies for renters state that cancellations within this short window would result in loss of some or all of the value of the reservation. But all Vacasa offered me was another 110% future credit or a refund for the property. I am definitely not taking the future credit again, and once more I find myself having to look for and probably shell out more for one of the few remaining places available that can fit our extended family.

Do not book with Vacasa.

Cleanliness
One bathroom was not clean upon arrival, smelled of urine. AC filter vent cover was covered in soot and looked like it had not been cleaned in months. AC ducts were filthy.

Condition
Front door handle was falling off. Could not get one of the glass sliding doors to close, bottom section would stay open an inch. Made for a very cold stay. In same room the bathroom door was just like it. Mold in blue bathroom. No gas for bbq grill. Microwave is broke. Cold air is coming inside from under the couch in the piano room, could not stop it. Mold in red bedroom window, mold by glass sliding door in piano room, mold in shower in bedroom by front door. Toilet seat for piano room area was broken in half. Toilet seat for red bedroom was a round seat on an oval toilet, so when you use it it sprayed back at you. Couch cover kept coming off. House sways when someone walks. Half of the electrical outlets do not work. Three TVs were either disconnected or equipment was removed so unable to watch it no remotes for them. Unable to lock doors going to patio, so no way to make house secure at night or when not there.

Checked in for 2 nights. Get there to find a huge gas leak under the house. Was told by the owner@ VaCasa not to call the gas company, that "their" people would come and check. He came, waved his wand in the air, and said there was nothing. Slept overnight with still very strong gas leak smell and called again in the am. Said still do not call gas.Co., sending someone out. Waited our whole day for him to come, he found 2 leaks under the house under 2 seperate foundations. Apparently he fixed the leaks, but was told we could not use the furnace. Its freezing at the beach, seriously! Had to do our work outside. Ended up with maigraine,, and had I not kept all windows and doors open along with the house fan on all night, myself and family of 5 might not have woke up, or the house could have exploded. The airbnb and the owners Vacasa would not accept the severity of this matter and are no longer responding to my messages. Makes me wonder why they were so against calling the gas co to come out? Maybe because the sale of the place is pending, and they dont want to mess that up. Well they ruined the 3 days we were there for vacation by not fixing the leak in a timely matter, so I will make sure they get inconvenienced just as much as we were for our 3 day get a way ruined by gas, and an unprofessional company. I will never use Vacasa, nor will anybody that I associate with. Very disappointed!

Upon arrival the house was clean and as lovely as on previous visits.

However, there were some issues. Lack of wash cloths was first. Then, several burned out light bulbs especially in the kitchen. Several sink drains were very slowed, somewhat clogged.

The greeting that we received indicated free WIFI with the name "Animal House 547" and no required password. Both were in error. After trying to call the local office, we did find a card on the refrigerator that indicated the proper name and very long password. Then, that worked fine.

When we noticed that the ice maker in the ground level was leaking onto the floor, we attempted to reach the office to alert maintenance. The call went to India as did the one for the internet questions. So, we drove a couple of blocks to the local office to find it empty during the posted open hours on the door. We went back to the house, turned off the ice maker and put a towel on the floor to soak up the leakage.

Finally, we were disappointed to see that Corolla Classics/VACASA will no longer be handling this property. Looks like it's time to change rental companies.

Our rental in Sedona, That 70's House, was awful. Toilet clogged, master bath sink clogged up, screen door laying on the patio, blinds pulled off the wall, blinds ripped in kitchen, ceiling light covers a different color and broken, barbeque broken and patios never cleaned off. We called Vacasa 7 times in 3 days and were told " we're sorry and our team manager in Sedona will call you ASAP, NEVER did in 3 days. Vacasa takes your money and I found out that if you want to fight this with your credit card company you must leave the first night. How can you leave if you think Vacasa will follow thru on the issues which they had no intention of doing. Vacasa knows this and does nothing regarding maintenance or trying to resolve the issues. I wish I looked up Vacasa before we rented this. NEVER USE VACASA. This house was run down and didn't have any maintenance in months. Below are just a few pictures of the house. AGAIN NEVER USE VACASA!

Absolutely TERRIBLE company. Wish I could give them negative stars. My friends and I booked a house with Vacasa for a long weekend for my bachelorette party, However, 4 days before our trip, my fiance's father passed away unexpectedly making the trip impossible. I called and explained the situation to two different individuals at Vacasa, including a manager, neither of whom would issue us a refund, a partial refund, or a credit, nor would they even allow us to reschedule our trip for a different weekend. They claimed that their "policy" outlined in the "rental agreement" I signed did not permit date changes inside of 30 days of arrival and they refused to make an exception for a death in my family. After hanging up with the company, I re-read the rental agreement and it did NOT in fact prohibit date changes inside of 30 days (only full cancellations for a refund, which I was not asking for). In other words, the company flat out lied to me. After pointing this out to at least 6 additional representatives, none of whom could point to a place in the rental agreement indicating that I was not permitted to change my dates, I finally got a senior level person on the phone who permitted the date change (but only for a weekend in the middle of winter when demand for the house is otherwise nonexistent). Think twice about booking anything with this insensitive, inconsiderate company. They have no human compassion, all they care about is money.

The only reason I gave it a 1 is because the unit was clean. The unit was so hot it was unsafe. Took 3 hours to get responses from texts during our stay. All we got was sorry and your issue has been escalated. To be transparent a fan was dropped off, but did not help in the slightest. The unit doesn't have air conditioning, but it was unbearable.

I also asked them to put the fan at the door and NOT enter the unit because my daughter was there, and they entered anyways! Not safe!

We literally had to leave the unit in the morning and not return until well after dark. We did not sleep at all. Spent 2 hours of our vacation at Costco buying industrial fans ($250) and it did not help either. Cooking was not an option because it was so hot. We feel mislead. The heat in the unit should have been divulged. I should have known there were issues when it was still available 2 days before our stay. I have asked for a refund (minus the fees). We are devastated. Our trip was ruined.

I am also shocked and bummed I didn't read these reviews ahead of time. Obviously vacasa has some issues.