Vacasa

This is by far the worse service I had receive in my entire life, one I try one hole day to talk with one of their rep and after 2 hours on the line I give up, you guys modify my reservation, also you guys don't pick the dam phone and for worse you guys change the destination to Destin FL when originally was for Panama City FL. Worse service ever, in going to make a major complain over all surveys sites about you guys. Have a good night.
DON'T WASTE YOUR MONEY WITH THIS COMPANY...!

My experience with VACASA has been nothing short of a nightmare. From the beginning, their lack of professionalism and care for my property was shocking. They neglected maintenance requests, ignored communication, and allowed the property to deteriorate to a disgraceful state.
As a result, my property received numerous bad reviews from guests on Airbnb, which ultimately led to the suspension of my listing on the platform. To make matters worse, the property management company failed to inform me that my property had been suspended from Airbnb. I only found out six months later. VACASA not only cost me potential income but also damaged my reputation as a host.
Guests left reviews mentioning urine on the walls that was never cleaned, unchanged sheets before check-in, and a general lack of cleanliness. I had the property inspected and found everything to be a complete mess. It was evident that the property had been utterly neglected.
The stove was covered in rust and had clearly never been cleaned. There were countless prints on the walls, food stains on the couch, missing remotes, and several non-working lightbulbs. This state of disrepair and filth is unacceptable.
When I raised these concerns with the property manager, they showed complete indifference and chose to let me go instead of rectifying the situation. Their lack of accountability and disregard for their clients is inexcusable.
If you value your property and your guests' experience, stay far away from this company. Their negligence and incompetence have been catastrophic for my business. Do yourself a favor and find a different property management company.
Below are just few of the photo's that I have from the inspection. These shows how my property was neglected under vacasa's management.

Not giving the owners of the home we stayed in in Avon, NC a bad review because they have a nice home, great location and well kept. However they are switching to Surf & Sound Reality in 2024. Vacasa does not respond to issues in the home. Previously was Outer Beaches Reality and they responded. Vacasa would not respond to an ant issue in the home. Instead we had to go buy multiple items to kill the ants or try to. They have yet to respond or assist in this. WOULD NOT RECOMMEND VACASA!

If I could give zero stars I would. Worst vacation experience ever. My extended family and I have been renting homes for the past 25 years every summer and every Thanksgiving. We usually use VRBO. We tried Vacasa this past summer in Hilton head and rented a house called Hot Tin roof. Paid $18,000 for one week. Totally not worth it. The house needed major repairs. Had to call the Vacasa several times. It was never an easy experience. I wrote a review after our stay for the Vacasa website. Conveniently they have never posted it from June. I've even called Vacasa several times asking them why they haven't posted my review and they said they have not gotten to. Although they've posted reviews months after we have been there. Horrible experience do not ever rent from Vacasa. You could never get a hold of anyone and they never come out. It advertised a hot tub at the house. When we got there you had to pay another couple hundred dollars for the hot tub. Which they didn't even want turn the hot water on for it. They advertised a hot tub but then didn't want to let you use it. The list goes on and on of different things. The thing that most upset me is that they never posted my review. They only post the positive reviews.

This house is located in a wonderful neighbourhood and close to so many amenities and restaurants and there's a quant park just around the corner.

The house itself has a great layout but needs to be painted and freshened! Beds could be updated as they are very uncomfortable. House would benefit with having curtains in the front window so people aren't looking in.

When we got there the pool wasn't working but once we called they got it fixed right away. Would be nice to have had lounge chairs out in the backyard to relax on.

The laundry room light doesn't work.

The kitchen needs new pots, pans and baking sheets they're in rough shape.

Stove was working on and off not sure if there's a wire lose. We pulled the bottom draw out under the stove and noticed that the cleaners are only doing a service clean not a deep clean. Under the stove and couch was disgusting.
Hence probably why we saw a huge cockroach on our last day.

They also need to look at the shower in the master bedroom as when you shower all the water goes rushing out into the backyard.

We have put in a complaint and really hope this house gets a deep clean and updated and put some well needed money into there clients needs. Then this house will be a wonderful getaway retreat.

I wish I could give this company a 0 star review. Two days before my ski trip (which myself and 2 others flew across the country for) I received an email from Vacasa stating they were canceling the trip due to weather (a snow storm in Tahoe). This would've been fine had they not lied to me. I was informed they weather caused the ski resort to be closed, the gas stations to be low on fuel and the grocery stores to run low on food.

I called the resort to confirm this was the case, which they immediately denied. I ended up booking another place for the time I scheduled my Vacasa and guess what, the ski resort was open and fully operational, the gas stations had plenty of fuel (filled up while we were there), and the two grocery stores we visited had no issues with food or operating capabilities.

All this was annoying and would've been fine had Vacasa provided me a refund on my stay, but they didn't. When I got the initial email cancellation I immediately called Vacasa and spoke with a rep who informed me that I would be refunded the full purchase price within a week. Spoiler - after a week I was only offered a credit for the amount I paid for the rental.

Despite calling numerous times and complaining to everyone at the company they are refusing to refund my money, despite them canceling on me. If you are considering renting from them and have not already sent money run away. It is a terrible business model, and frankly one I find to be borderline illegal. How can a company refuse to give you a refund when they are the ones who cancel on you?!?!

The "procedure" that Vacasa has regarding items left behind is ridiculous! We notified the company within hours of departing that several clothing items had been left behind and exactly where they were left. The procedure is that $25 must be paid just to have someone go look for the item and then cost of shipping. Told them we were fine with that, their reply was they would let the local people know. They immediately charged the $25. Two weeks later and the only reply we get back is there are no updates and we will be contacted when they have a resolution and they can not predict when that will be. How is it that no one has been in the rental property since we left two weeks ago? They were very prompt in charging the fee for someone to go and look but yet can not promise when this will be resolved.
One of the guest traveling with me said that they had a bad reputation in Florida, my response is I believe they have a bad reputation everywhere! I guess the cleaning crew or the next guest that stayed in the house are enjoying the clothing items that I have assumed are now gone.

Vacasa keep my money over $3500. 00 cad and I got nothing. Why a company would do this is beyond me. I booked a rental and it was cancelled because of covid. They said I had a credit and I check just before I made a new reservation. It was still there and I got an email to confirm it. I then made a new reservation, but did not get the credit. When I was able to check, the credit was expired a month before I got the email. It looks like they back dated it after I got the email. AVOID DOING BUSINESS WITH VACASA.

The property was great, clean, and just as described in Atlantic Beach, NC. We love to travel and this is our first time using Vacasa. The Vacasa experience was terrible and unfortunately, there is no way for the homeowner to know. I would love to rent their home again but not through Vacasa. First, every single phone number goes to a call center in which you must wait 20-45 minutes for someone to answer. The call center people have no idea what is going on unless it has to do with your reservation. There is no local number. What if there was an appliance to break? I am supposed to sit on the phone for 40 mins to tell them the refrigerator broke because they refuse to give me the number to the local office down the street? The local office? Opens at 9 am. So if you need to get on the road and leave early there is no one to take the keys. So you just randomly leave them on the porch because there is no dropbox. If I was a homeowner I would not feel safe knowing the keys to my house were just on a doorstep. Never received confirmation that they received the keys so I called Vacasa, and customer service said they had no idea. I should just assume so.

Also, we received various emails, texts, and instructions from the local office that all contradicted itself regarding what to do when leaving. Called to clarify the instructions but after 34 mins I just hung up and hoped I did everything correctly. This was a terrible experience. I should not spend my vacation trying to chase down information. That is what I do during my 9-5. No thank you,

They do not even know their own phone number. I keep getting someone else not connected with them.
I would search for a better place. All I hear are complaints.

The fees charged by Vacasa increases a 2-week rental by nearly 50%. Anyone would be well-served to VRBO and find privately managed properties, or at least another management company.

They do not post honest reviews about their bad business practices.
They asked me to review 3x's about the unit and my vacation.
I did. They still haven't posted it after a week.
I emailed them and asked why was my honest review not posted---they have yet to respond.
I will definitely look elsewhere when I want to go away next time
THEY ARE HORRIBLE TO DEAL WITH!

On a 15K trip, Vacasa (via AirBnB) took a 50% deposit. When a medical emergency forced us to cancel SIX MONTHS in advance of our trip, they kept more than $6k and refunded us $1200, diverting the matter to AirBnB. Completely abominable. Do NOT book with these thieves who try to offload their poor policies on other companies.

I purchased travel insurance from Red Sky Insurance which was suggested on Vacasa website. When I was unable to use the rental, Vacasa was absolutely no help at all in dealing with Red Sky which was a total rip off.

I rented a beautiful condo at Origin at Seahaven on Panama City Beach from Vacasa over three months in advance. For over two months I would look at pictures of where I was going to be spending a whole week with my girlfriend every night before bed. I posted pictures on FACEBOOK so my family and friends could see where I was going - so Happy. Then I got a text from Vacasa telling me the condo had been sold about three weeks before my vacation. They offered to let me stay at a Motel 6, if I remember correctly, for three days of my vacation and then move me half an hour down the road for the next four days to some other shack - SERIOUSLY! To me it seemed like a bait and switch scam - no proof of course. Beware of Vacasa or you might not be spending your hard earned vacation in Paradise.

We have a family of 6 that was looking forward to our mountain getaway in a pigeon Forge. I emailed to ensure the hot tub was working properly since we have an infant and knew the big kids wanted to use it for a lot of the trip. They ensured it was working correctly. Upon arrival we could not get in. It was late and we had kids crying, the door with the code didn't have numbers legible to enter, so it took 30 min for us to reach someone that could get us in. The upstairs was 80 degrees and after calling it still is not repaired. We have had to open windows with no screens to get it to cool to 76 degrees, which is a huge hazard with kids, but we have had no choice since 3 beds are up there. The hot tub was not working upon arrival, and even after calling it STILL DOES not work. We have some VERY disappointed kids. I have spoken to countless people to no avail, nothing has been repaired. Very upsetting to come this far and spend this kind of money to sleep in hot rooms, and have no hot tub that was promised. We could have rented one of the MANY other cabins with them. We will never rent from this company again, and hope they will do something to make it right!- Claire

I received a late check out option via email from vacasa to check out at 2pm. I went to request to check out at 11am versus 10am. I was denied as they needed to prepare for other guests. In their response to my review on trustpilot they shared a different reason for denying: a lie! I checked if there was another rental behind me and there wasn't: again a lie. This experience makes me wary of renting from them again.

BBB ratings do not mean what you think they do
All an "A" Rating means is: the business responds to every complaint
Like Vacasa has over 1000 1-Star ratings with Site-Jabber and probably many more with the BBB, and they are not required to fix any issues or take care of dissatisfied customers, all they have to do is: write a response, which is all BS, has no merit and completely insincere.

Never get involved with this company. They are crooks for both customers and homeowners. Once homeowners sign the vacation rental management agreement, you can never terminate the contract even after you sell your property. New owner is obliged to use Vacasa and let them manage until the last date of all future reservations at the time of you notified them to terminate. If you don't honor to them, you are obliged to pay the total of all future nightly rents, even Vacasa received only deposit at that time.
I was deceived by a sales rep saying the contract can be terminated any time. The contract says the word "honor" the reservation, very vague and misleading. The above matter was not specifically written.
Their maintenance service was awful. We found broken door, walls, and light fixture keeping the room dark not changing the total 11 light bulbs at one time. I was surprised the customer didn't complain it? Obviously, they neglected the maintenance.
For the customers, they never return the money for cancellations. They only credit it for future use. You can find many customer complaints with Vacasa in many sites.