Mary A.

My experience with VACASA has been nothing short of a nightmare. From the beginning, their lack of professionalism and care for my property was shocking. They neglected maintenance requests, ignored communication, and allowed the property to deteriorate to a disgraceful state.
As a result, my property received numerous bad reviews from guests on Airbnb, which ultimately led to the suspension of my listing on the platform. To make matters worse, the property management company failed to inform me that my property had been suspended from Airbnb. I only found out six months later. VACASA not only cost me potential income but also damaged my reputation as a host.
Guests left reviews mentioning urine on the walls that was never cleaned, unchanged sheets before check-in, and a general lack of cleanliness. I had the property inspected and found everything to be a complete mess. It was evident that the property had been utterly neglected.
The stove was covered in rust and had clearly never been cleaned. There were countless prints on the walls, food stains on the couch, missing remotes, and several non-working lightbulbs. This state of disrepair and filth is unacceptable.
When I raised these concerns with the property manager, they showed complete indifference and chose to let me go instead of rectifying the situation. Their lack of accountability and disregard for their clients is inexcusable.
If you value your property and your guests' experience, stay far away from this company. Their negligence and incompetence have been catastrophic for my business. Do yourself a favor and find a different property management company.
Below are just few of the photo's that I have from the inspection. These shows how my property was neglected under vacasa's management.