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H L.

Contributor Level

Total Points
86

1 Review by H

  • Vacasa

7/1/20

Vacasa needs to inspect its listings. Our New Hampshire rental on Lower Beech Pond was substandard: cobwebs/bugs, broken window, and the following advertised features DID NOT WORK or were NOT available: Cable TV, fireplace, canoe, even the "large yard" was unusable. The microwave and dishwasher did not work properly and the grill wasn't cleaned. And the roof leaked! And no local contact was available to help us! Horrow show!

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Adam P. – Vacasa Rep

Thank you for your feedback. We are extremely disappointed to hear this was your experience. Please know we do have staff ready and available to assist our guests at any time with any questions or concerns they might have. We do make every attempt, to be honest, and transparent with our listing description, virtual tour, and photos are up-to-date and accurately describe the home so guests will not be surprised upon arrival. We strive to have excellent, guest-focused service and we apologize that we missed the mark this time. We apologize for the frustrations and hope you will allow us another chance to impress you in the future!

H Has Earned 6 Votes

H L.'s review of Vacasa earned 6 Very Helpful votes

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