US Postal Service

They need to start a investigation on how many packages come up missing. Their tracking is never correct on when to expect one. Took off work many times because one has to be signed for then it never shows. Can't just keep taking off day after day waiting for the slow post office to decide when they are going to deliver it. As I said the FBI needs to step in and stop this theft business.

Years ago priority was priority. Now days takes,5 or more days when it should not for instance my daughter sent me a box from pueblo it went to Denver then Dallas back to Denver back to Dallas to Baton Rouge and been there all day. It's coming to a small town just outside Lafayette this makes no sense at all

My delivery is under review, got a phone call today asking if it showed up,guys a pelican isn't gonna grab my package and bring it over from where you left it!Like all government run things you suck!100 % dissatisfied!

There are definite benefits to the site. Being able to order priority mail supplies free and have them delivered is fantastic because not all sizes and types or packaging are available at the post office. You can also see the full selection of postage - but I was shocked that I had to pay postage to have that shipped. I mean, $1.25? Why?
But if you are looking to handle issues? It's a little spotty on navigation and functionality.

After calling for 2 days and sending a fax (no one ever answered), I used the "contact us" feature on the website and stated that I can called and faxed and that I thought it was inexcusable for a federal employee to not answer the phone. Natalie from the Elizabeth Post Office called me back and stated that she had got my complaint. Then proceeded to tell me, "to clarify, I don't work for you, we don't operate from tax dollars", she called me a jerk and stated that I was entitled because I didn't understand how busy they are the day after a holiday. I told her that every business (who wants to remain in business) should answer the phone when customers call. She hung up on me.
Wow! Send an email, don't buy stamps, go paperless, whatever you can do to NOT use the Post Office. This is why their reviews are so bad - people like they have at the Elizabeth Post Office. Horrible Customer Service!

Their automated phone service is ridiculous, and not at all helpful. I was calling to ask about the process for Amazon pick up requests, but when I chose the "package" option available to me on the main menu, it only lets you track a package. When I requested an agent it just tells me the agent will also need the tracking number. Pressing "0" didn't help; the call was ended.
Why is it so impossible to speak to a human?

Was supposed to receive a package today, and it's nowhere in sight. Why give me the expected day of delivery if you fail to deliver. Was supposed to be here hours ago, and nothing. Out for delivery my $#*!. I regularly receive mail before noon. But whenever I'm expecting a package, they show up at 4pm or after, or not even at all that day. What a waste of time and horrible service.

I wish you had a "negative star" review system... Two months ago, (my paycheck) went missing. Went to talk with them and. After waiting for 20 minutes to talk to the supervisor, he asked for my address, phone number and said he will call me "if" the letter showed up. I'm still waiting... 3 weeks ago, same think, fortunately, this time my paycheck showed, 4 days later... Same problem now, two days had passed already, nothing. The funny part is that the manager will just ask for your info and look at you smiling and say, "I will call" three times this happened already, NOT A SINGLE TIME has the manager called me. He should be replaced asap for someone that actually appreciate to have a job. That smug smile on the supervisor, like thinking "sure! I'll call you". Again, that guy should loose is job and someone that actually cares should replace him.

Maybe it would be helpful for the postal workers to have better training during 90 day probationary periods. Especially for younger people that never worked in warehouses or it was their first real job They just let a worker go during the 90 day probation period.

I am $#*!ing piss! I sent a package from the 1st of July and up until now I dont receive my package it keeps telling me in transit this is total crazy! Not a trustworthy company at all! I give zero review

I do business with them only because I have to, if it was up to me I would never use them for anything! Nothing is EVER delivered on time EVER! They don't even have enough common sense to update their tracking information! Maybe this is a big reason why nobody cares if they fail and close. Seems like half of them don't even deliver if its raining out. What a bunch of unorganized clowns, whoever is in charge of this mess should be fired! Time for a change!

This company used to be Government owned. Now, privately owned by someone that does care about the United States Citizens.
I have packages that was scheduled to arrive before December 1,2023.
Did not arrive, showing still stuck in USPS distribution center within 185 miles from my residence. Called customer service, NO help. I did know that the United States allowed children to work for a busy.

Every single freaking time I order something with usps shipping my product does not get here until 1 or 2 weeks late. That is not an exaggeration either. Then the tracking sucks also. It says it's within the tracking system. What the hell does that mean? It's a week late and its not giving me any reason or where about. When you call it takes 2 hours for someone to get on the phone and then they say they will call me back, and guess what? They never call back. I will not order anything using usps ever again.

Don't ever ship anything big with usps. Considering my (local) usps office had decent reviews and the shipping rates were cheap for shipping guitars I decided to take my business to them. Worst mistake of my life. I ended up wasting $140 in shipping the guitar to its buyer and back because of their negligence. The guitar arrived with two huge cracks on the body of the guitar. I purchased insurance for up to $400. All I asked in return was enough to compensate for the damages and shipping. Claim denied. This costed me a great instrument and wasted my money on shipping. DO NOT waste your time with this company, spend the extra money on RELIABLE companies like ups and fed ex. Just a tip, don't buy insurance with usps. It doesn't cover sh*t. I'm considering suing this company but I already know how easy it is for them to get away with their shady business. If this isn't a heads up, try them at your own risk.

Too many of my packages have been lost. I don't trust sending or receiving mail through them anymore since the pandemic. They need help, better workers, better organization, better drivers, a complete overhaul. They are delivering mail to the wrong address. We've had mail delivered to us that was supposed to be delivered in another city.

On 12/14/2020 I mailed my 3 year old grandson's Christmas present to him, paying $19.85 for Priority Mail 2-Day. It is now 01/05/2021 and all I have to show is a USPS tracking history abruptly stuck in time on 12/19/2020. Please Santa-promise me next year you will drop off his gift from me while en-route to your destinations. Perhaps the USPS should invest in some reindeer such as yours for future trips.

The shipping department of the USPS handles it's packages very haphazardly, with the majority of packages damaged, or destroyed within the sorting machines that process the mail. They throw your packages around so carelessly, that a 60 pound package can get shot from a a conveyor belt like A barbell zipped along like a fast ball directed a fragile plastic jewel case. I have addressed these concerns to the shipping department with the promise the problem would be fixed, last year. With nothing done to actually correct the matter.

It's no wonder the costs have skyrocketed for stamps and shipping. I live between Howell and Lansing yet my packages go from Detroit to Lansing to Howell before they come to me. This is wasted time and money when it should be able to bypass 2 of these locations.

USPS has become horrible in the last couple of years. Slow to completely losing mail. Employees don't seem to care! Last year I sent a package to San Francisco, it was showing out for delivery but never showed delivered! Theft or poor handling? I only hope ups will lower their rates enough to make it affordable to sell packages and let USPS handle letters and junk mail. Never seem to lose the junk mail!