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US Postal Service

How would you rate US Postal Service?
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New York
1 review
0 helpful votes
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USPS IS THE WORSE!
August 10, 2020

How is it that this so-called business can operate without any Accountability! Currently, I have an "Out for Delivery" status for 2 days now! And it states my package which came from out of state has been at my local USPS Postal building for about 2 days. I went over there yesterday and I was told my package is with the carrier. The carrier at the Macombs address will sit at Mama's Fried Chicken (155th St 8th Avenue *******)for about 3 hours chatting with the locals before complaining about finishing HER route! This is constant! This carrier has multiple complaints as per the manager stationed there even pointed out. USPS DO NOT PROVIDE CARRIERS WITH CONTACT DEVISES. Whether it's a phone or a 2 way communicator. NOTHING! Again NO ACCOUNTABILITY! If there were other options, I would definitely select other than USPS!

Date of experience: August 10, 2020
Washington
1 review
0 helpful votes
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Long time
July 22, 2023

Ordered an item that came from Spokane, WA. On 7-11-2023, First went to Portland, OR., then flew over eastern Oregon (which is where I live) it then went back east to Columbus, Ohio, then it went to Kansas City, Kansas, then flew back over me and ended up in Portland, Oregon, then flew back over me last night 7-21-2023 and is now in a town 20 miles to the east of me. STILL WAITING.

Date of experience: July 22, 2023
California
1 review
0 helpful votes
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USPS leaves a card to schedule a redelivery date because I need to sign. I can set a date but no time. I waited all day and they never showed up. Total joke of a service. Still haven't delivered.

Date of experience: December 8, 2023
New York
1 review
1 helpful vote
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Mailed PRIORITY MAIL envelope from White Plains NY on Aug 17... disclaimer on USPS site says because of COVID - normal = 1,2 days - NOW 3-4 days... envelope went from Albany NY to Springield Mass to Jacksonville Fl-where it sat for 3 days- this envelope got delivered on 8/26-9 days later! It contained a food gift card for my sister so she could buy food for children... they had to eat rations for 5 straight days... never use this service again... MY LOCAL PO PERSON SAID YESTERDAY "WE ARE SLLOWING THE MAIL DOWN'

Date of experience: August 27, 2020
Arizona
1 review
1 helpful vote
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Package delivery is awful!
March 10, 2022

I bought and installed an oversize (largest available) mailbox 11yrs ago, and our mail-people have stuffed some pretty large packages in it. When something was to big, they were nice enough to drive it less than 1/4mi up to our house - with no problems. I live in rural Oregon, and a trip to town is a 30mi. Round trip. Last Monday I expected to receive a single handmade coffee mug, but no delivery. Tracking showed that a decision had been made at 7:42AM that my package would not fit in my mailbox, and that I would have to drive to town to get it... Over the past three days, I've spent more than an hour on hold to speak to a human being, online, and listening to our local mail-hubs phone ring. I've been told that, yes, my package will be delivered to my box today, but that mail-people have the discretion to decide what's oversized before leaving for deliveries. There's no mechanism in place for them to know I have the oversize box, and our drivers change & substitute all the time, so I'm sure this will happen again. Also, after YEARS of having large packages delivered to my deck (with absolutely no issues), drivers will not be allowed to bring them up anymore because I don't have a specific area to turn around. I'm just disgusted with our postal service these last two years! They have misplaced 3 of my packages, they're tracking is the worst in the business, and now this... I give them 2 stars because they do a fine job for letters, but I would drop them completely for receiving packages if I could.

Date of experience: March 10, 2022
California
1 review
0 helpful votes
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USPS THEIVES AT THE USPS SORTING CENTER
We have a drop-shipping business and all of our jewelry in tiny packages comes from China to our customers in the USA and over 50% of our packages get to the USPS Sorting Center and never move from there. We lose TONS of money because the US Postal Workers are stealing these tiny packages. Probably sticking them in their pockets. The USPS is rampant with thieves. We are sick of it!

Date of experience: September 13, 2021
Florida
1 review
0 helpful votes
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USPS
September 2, 2022

All U.S. Post Offices In BROWARD County Fl
They are nauseating.
With Deplorable Customer Service!
Especially The Black Community
That It does not have a good Service or Education!
Employees
Rude. Very Rude and Extremely Racist!
And Not to mention the Prices of the
" P. O. Box "? ARE A ROBBERY!?
AN ABUSE! AN ARMED ROBBERY
AN ASSAULT IN BROAD DAYLIGHT!? PRICES ARE AN EMBARRASSMENT?

Date of experience: September 2, 2022
Texas
1 review
0 helpful votes
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Awful
January 17, 2024

USPS has become terrible in delivery of packages. My regular postal worker is awesome but the individuals sorting packages is horrible. One package was in Houston but it was sent to OKLAHOMA! I LIVE IN KATY, TX RIGHT OUTSIDE OF HOUSTON! Another package was literally on my doorstep in Houston and was sent to Florida. I think the sorters need to be reviewed. It is a waste of everyones time the way the postal sorters are NOT doing their jobs.

Date of experience: January 17, 2024
Texas
1 review
1 helpful vote
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This company sucks I would avoid at all costs do not do anything through them and they let their employees get away with stealing and damaging packages with no consequences. This is the 3rd time they don't deliver my items and all 3 times they don't really do anything about it other than refund 10 whole days later. I'm tired of this $#*! and this company needs to be shut down along with ups, however I don't know if it's only the services in Laredo Texas but I wouldn't doubt it based on my observation on the type of people they hire here who don't understand the concept of the word delivered. I don't know if it's some kind of language barrier but you all need to do better and maybe provide them with a set of Spanish instructions. They also marked the items as delivered even though it was brought to my attention by Amazon (who does a better job than both ups and usps combined) that usps in Laredo actually damaged the package and sent it back but they never let the sender or myself know instead they marked it as delivered even though it clearly wasn't delivered.

Date of experience: December 26, 2022
Michigan
1 review
0 helpful votes
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HORRIBLE SERVICE
July 26, 2023

You losers deserve a ZERO! I sent out a bill registered signed receipt, and 2 wks. Later, it is STILL NOT at it's destination! You should be dismantled and shut down!

Date of experience: July 26, 2023
Florida
1 review
0 helpful votes
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Totally Unacceptable
April 17, 2019

April 2019 a company shipped a car part to me in Kissimmee, Florida. I have rented a holiday villa for 2 weeks. The villa is in a quiet residential road, Wellington Loop. The tracking showed that the postman had not delivered the package because the address was a " vacation home". The package was returned to Miami to the sender. Before this happened I telephoned the 800 number and requested the package be held at the local post office for collection. 3 days later I called at the post office to collect my package. I wax told this couldn't happen and the package was on its way to Miami. The supervisor stated that their local policy was to not deliver to a vacation address. I said that I had asked for the package to be held for my collection. The supervisor shrugged and said that that couldn't happen.
So USPS has breached their contract, they were paid by the sender to deliver a package, they have decided not to and to return HD package to the sender, who does not receive a refund.
I am disgusted by the actions of the USPS.

Date of experience: April 17, 2019
Florida
1 review
0 helpful votes
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Horrible Service
April 16, 2022

I do not understand USPS. I only have problems with them no other delivery service. I've had my package return to sender not 1 not twice not three but 4 times because they "couldn't find my address." Mind you my address is completely correct so is my name. I don't understand how I have problems only with them they are a horrible service. DO BETTER USPS……HORRIBLE SERVICE.

Date of experience: April 16, 2022
Dominica
2 reviews
0 helpful votes
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UNRELIABLE
June 11, 2022

If you are going to ship with USPS DONT! They lie about having packages delivered and instead steal individual personal packages. So save yourself the disappointment and just dont ship with usps. I LEARNED THE HARDWAY!

Date of experience: June 11, 2022
Maine
8 reviews
24 helpful votes
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Update Oct 17th 2022

I just wanted to congratulate USPS for their new TV advert featuring the song "I've Been Everywhere" by Johnny Cash which pretty much sums up what happens to your mail if you use them!

I wish Amazon and it's sellers would stop using USPS. Over the past few months out of 10 parcels not one arrived on time. Recently a parcel from Brazil took 14 weeks to arrive after arriving in the USA and passing through customs ( 4 weeks) the parcel was lost. It took two requests from me and one from the seller in Brazil before anyone bothered to check on its whereabouts(10 weeks). Jars of garlic/ginger paste well packed from Amazon arrived smashed and leaking from the packing. (Still trying to get the smell out of my mailbox.) Small items that fit inside padded envelopes take weeks to arrive having seen more of America than I have.
What prompted this review was USPS most recent advertisement which I just viewed on CNN, the song playing was "I've Been Everywhere" by Johnny Cash which pretty much sums up what happens to your mail if you use USPS!

Date of experience: July 30, 2022
Alabama
1 review
0 helpful votes
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Crooks
April 15, 2021

It must be nice to be a freeloader and a thief and not have to worry about being fired. All they have to do is have someone say your package was delivered and you don't a leg to stand on

Date of experience: April 15, 2021
Michigan
1 review
0 helpful votes
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My package says it's in preshipment I'm waiting on my meds I'm so upset I'm crying. They always drop my packages late. It's been say preshipment for a week help someone. I need my meds

Date of experience: December 10, 2022
Oregon
2 reviews
1 helpful vote
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USPS is INCOMPETENT
March 14, 2021

This is the biggest $#*!-show in America. It's ruining small businesses that rely on a decent shipping company. The ugly criminal that is in charge... GET RID OF THEM

Date of experience: March 14, 2021
Washington
1 review
0 helpful votes
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Alway La rude workers. Always long lines. Lose my packages on a regular basis. Don't answer phones anymore and online customer service is crap! USPS should be dissolved!

Date of experience: July 6, 2023
Oklahoma
3 reviews
4 helpful votes
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What a runaround. USPS
January 18, 2022

Why can't USPS keep up with their packages, unbelievably bad service. 5 days after receiving package and no updates. Where the hell did it go? Thank you Mr. DeVoss!

Date of experience: January 18, 2022
New York
2 reviews
1 helpful vote
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THANK YOU
December 25, 2020

I am writing to thank you <3<3<3! Our post office - *******, woodside - has been infamous for having lousy service... but our experience today was the complete opposite. Our package had accidentally been addressed incorrectly - off by one number :( It was shaping up to be a real headache... we decided to ask our local p. O, *******, for help, without much optimism. They received us with a smile, and we watched as they all tossed ideas around... the supervisor, Mr. Saiful Islam (new.?), came & asked us to wait on the side while he figured it out. I was consoling my husband who was so very sad when, not five minutes later, Mr. Islam returned to let us know that the package was still on the truck, and they were going to come back to 64th street to deliver it to the right address! I was in tears. Not even bc of the package, but the whole experience... it's well-known that the workers at the post office are overworked, underpayed, & screamed at 24-7 by unreasonable customers. Not to mention - they risk their lives daily they staying open during a pandemic. The fact that they continue to try to help and to be a positive influence is nothing short of saintly. I really want to thank not only Mr. Saiful Islam & his trusty associates for completely alleviating our problem- but the usps driver who went out of his way to make this an incredibly special christmas. He even came up the stairs, bless him :) we were so happy and pleased to be treated so kindly... they truly made our holiday... it was our christmas miracle :) THANK YOUUUU! Peace

Date of experience: December 24, 2020

Overview

US Postal Service has a rating of 1.4 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 391st among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199