business logo of US Postal Service

US Postal Service

How would you rate US Postal Service?
grey star
grey star
grey star
grey star
grey star
Florida
2 reviews
0 helpful votes
Follow Kimberly O.
Unfollow Kimberly O.
Send Message
Share Review
Report Review

Don't receive my mail
September 8, 2022

I have the informed delivery but I do not receive the mail that I am supposed to get. Today is Thursday and I still haven't received the mail that I should have received last Saturday, Monday, Tuesday or Wednesday which is beyond ridiculous.The path to my mailbox is unobstructed and we don't have dogs running loose so I don't know why the mailperson isn't delivering my mail but there is no excuse for it.

Date of experience: September 8, 2022
Germany
1 review
2 helpful votes
Follow Andres T.
Unfollow Andres T.
Send Message
Share Review
Report Review

HORRIBLE SERVICE
June 5, 2020

DON'T USE USPS AT ALL! THEY ARE THE WORST COMPANY IN THE WORLD. YOUR PACKAGE WILL NEVER REACH YOUR FINAL DESTINATION. IN MY OPINION THIS SHIPPING COMPANY SHOULD HONESTLY BE SHUT DOWN. THEY NEVER CONTACT YOU TO INFORM YOU ABOUT YOUR PACKAGE. IM HERE WAITING FOR A PACKAGE THAT HAS BEEN SENT OUT APRIL 14 2020 AND IT'S BEEN ALMOST 2 MONTHS IN COUNTING AND I'VE YET TO HAVE SEEN OR HEARD ANY INFO ABOUT MY PACKAGE I HAVE FILED A ONLINE COMPLAINT A MONTH AGO. I WANT MY STUFF SIMPLE AS THAT. I CALLED 3 DIFFERENT AGENTS AND ALL OF THEM ARE NO HELP WHATS SO EVER. I'VE BEEN PATIENT ENOUGH. I WILL KEEP IN MIND TO NEVER EVER USE USPS AGAIN. ONE OF THE THREE AGENTS SAID TO ME "IT NEVER LEFT THE AIRPORT" AND THAT WAS OVER 3 WEEKS AGO, SO TILL THIS DAY THERE IS NO INFO ON MY END. THIS IS ONE OF THE WORST EXPERIENCES I EVER HAD. PLEASE DO SOMETHING UNITED STATES POSTAL SERVICE!

Date of experience: June 5, 2020
Oregon
1 review
4 helpful votes
Follow Jake K.
Unfollow Jake K.
Send Message
Share Review
Report Review

I will never use usps again for any packages, my package was 20-30 minutes away, then decided to bring it south to Portland for the night, then back to woodland that morning followed by shipping it across the United States over to New York for NO REASON I'll be lucky to receive this by the 31st. Always have had bad experiences when using usps but now I'm going to be calling companies whenever ups isn't available for shipping and try to pay extra to get ups for shipping.

Date of experience: December 21, 2023
New York
1 review
28 helpful votes
Follow Mark A.
Unfollow Mark A.
Send Message
Share Review
Report Review

Less than zero
December 21, 2020

The WORST possible organization to have used for receiving CHRISTMAS packages!
You have no priority, you can kiss your CHRISTMAS packages goodbye... they sit on hundreds of dollars of merchandise for weeks...

Then the head of the postal service endorses a Presidential candidate and we are supposed to trust them with mail in ballots as well.

An "F-ing" joke of an organization just sucking up cash and screwing over hard working Americans!

Date of experience: December 21, 2020
Illinois
1 review
2 helpful votes
Follow Max U.
Unfollow Max U.
Send Message
Share Review
Report Review

Terrible service
December 12, 2020

They loose packages a lot. Rude people work there. Very bad customer service. Always big lines. Better shutdown them and have new customer with better business practices.

Date of experience: December 12, 2020
Illinois
1 review
0 helpful votes
Follow Andrew t.
Unfollow Andrew t.
Send Message
Share Review
Report Review

First class shipping
December 20, 2022

I have first class shipping and it's more like last class $#*!ting my package has been 3 hours away from me for 4 days making but this concludes it's now 10 days late

Date of experience: December 20, 2022
Florida
1 review
0 helpful votes
Follow Whitney A.
Unfollow Whitney A.
Send Message
Share Review
Report Review

3 of my freakn packages was delivered to the wrong address and Kathy act like they so call cant locate where da hell dey took them too. Yet i dne got 4 or 5 other people packages in my freakn mail box and i dne either drove it or walked their packages to them cuz they not mines they spent their money on what they wanted and so did We. Mail lady i dnt c why u even get paid when u NOT doing YOUR job at all.

Date of experience: December 17, 2020
Florida
1 review
0 helpful votes
Follow Walter D.
Unfollow Walter D.
Send Message
Share Review
Report Review

I have exclusively switched to UPS about a year ago but unfortunately I ordered from a company that only uses USPS and nothing has changed, their customer service is non-existent and their tracking system is antiquated. I will make sure from now on to but from vendors that have other shipping solutions.

Date of experience: June 14, 2022
Georgia
34 reviews
157 helpful votes
Follow Sam J.
Unfollow Sam J.
Send Message
Share Review
Report Review

My nephew sent me a Christmas card on December 18, and he generously decided to send it by Priority Mail so that it would arrive by Christmas. He ended up shelling out $7.75, and the "expected" delivery date on the enclosing envelope said "December 21." Well, his card didn't arrive until December 29—ELEVEN days after it was mailed! I actually sent him a card too, but with only a regular stamp, and it arrived one day sooner!

Priority Mail should be renamed Glacial Mail, because it's nothing but a scam now. They just grab your money, and give you nothing for it.

So many other problems with the postal service too. I mean, where do I begin?

1) I sent someone a Christmas card on December 9 who lives less than 100 miles away from me. Well, she didn't get the card until NINE days later!

2) A friend in New Zealand mailed me a Christmas card on November 29. Normally his cards arrive in about 10 days. Well, this one took THIRTY days!

3) I ordered a book that was (supposedly) sent out to me on December 10. I have no idea where it is, and the tracking information hasn't been updated in THIRTEEN days. Who knows when—or IF—it'll ever arrive?

I could go on and on. Anyway, FedEx and UPS have their share of problems too, but I'd go with them any day over the totally incompetent U.S. Postal Service, who just take your money—and then offer nothing but excuses.

Please avoid the U.S. Postal Service like the plague, because that's exactly what it is!

Date of experience: December 30, 2020
California
1 review
1 helpful vote
Follow Bhanu Prakash T.
Unfollow Bhanu Prakash T.
Send Message
Share Review
Report Review

Hello Team,
I'm very frustrated and extremely disappointed with usps service my friend shipped me my luggage bag from Texas to Nevada on 08/06/2021 still I didn't receive my package my bag contains all my valuable things like, office laptop, documents, cash, and more valuable things when i tried to reach them its taking like half day to reach them and the voicemail system is worse every time when i say the tracking number which i got from the store they are saying the tracking number is wrong i have been following them from one year i didn't get any response worst please help me on this need my bag ASAP its very urgent

Date of experience: August 17, 2021
Florida
1 review
4 helpful votes
Follow Jim M.
Unfollow Jim M.
Send Message
Share Review
Report Review

Don't rely on USPS
July 13, 2018

Paid $64 for overnight mail. The carrier didn't leave the package although no signature was required. Call to customer service wait time was 1 1/4 hours!

Date of experience: July 13, 2018
New York
106 reviews
432 helpful votes
Follow Janet T.
Unfollow Janet T.
Send Message
Share Review
Report Review

USPS has decent service for me. Delivery sometimes may be a little late, but I don't complain. However, my biggest complaint is the online tools they offer here do not go hand-in-hand with their actual labor/services. I sell on eBay and therefore require a lot of packaging materials. A few weeks ago, I ran out of Priority Mail "Regular" boxes and the shoe boxes. Seeing that I had some plain boxes left, I decided to use those while I order these online.

I ordered a set of 10 for each one. The Regular Priority Mail boxes arrived except it was a set of 25 boxes which was way too many and I didn't have the room for them. The other boxes were stuck in NJ and NEVER arrived even until this day. On top of that, I moved to a new location which has pick-up availability which would save me a lot of time and energy to carry boxes to the post office. When I entered information to get the pick-up, NO ONE came to pick up my packages. Yet, the USPS website sent me an e-mail stating the pick-up was successful. No, it was NOT successful!

As for customer service. The number given on the website does not work. I have called it numerous times because I needed help with lost packages and no one picked up. No one answers emails either. I cannot believe a service like this would do this to people.

Date of experience: February 25, 2015
New York
1 review
0 helpful votes
Follow Jack A.
Unfollow Jack A.
Send Message
Share Review
Report Review

United States postal service is not capable of delivering a package. Their jobs are too comfortable and secure on the taxpayers dollar close it and give it to the private sector.

Date of experience: December 22, 2023
Washington
2 reviews
2 helpful votes
Follow Nancy G.
Unfollow Nancy G.
Send Message
Share Review
Report Review

Bad Business
May 18, 2015

The USPS is a fraud when it comes to paying Insurance claims. They give you the run around until you leave them alone.
I sent 2 packages of glass items. Both times, to the same address, they arrived in pieces. They were wrapped in a lot of bubble wrap and sent in a USPS Priority Box (which is heavy), and covered with FRAGILE HANDLE WITH CARE". It would take tossing the box or dropping something heavy on them to break the contents.
They USPS, by phone, keep giving me numbers to call that have nothing to do with them.

Date of experience: May 17, 2015
Washington
2 reviews
2 helpful votes
Follow VIKTORIYA V.
Unfollow VIKTORIYA V.
Send Message
Share Review
Report Review

I ship a lot and experienced all the worst only - lost packages, 1 out of 3 broken and a lot of other fun things. But the best part is their insurance... actually, by the law, they don't have the right to claim that their mail is insured as they don't pay it. In fact, their rate of payment is approximately 1 out of 10 broken items paid. My experience was super negative - I had 10 parcels' contents broken (in spite of the fact they were packed very well and even double-boxed) and my insurance claims were all declined. Then finally they approved one but not for 100 dollars, but for 19.99! I still wonder where that amount came from... one of the latest amazing things was that they managed to break... I still don't believe it... Silverplate teapot! Imagine, they manage even to break metal! And nobody is protected and can do nothing. They ignore your complaints, there is no way to prove your rights or receive compensation. For insurance, they ask you to present the box to the postal office and even if you do so, they will decline it finding a million reasons, like there is no damage to the box or just stating that you put a damaged item in the box already (yes, they stated so once even though I attached the picture of the teapot with no damage how it was before shipping). My advice is... better pay more for shipping, but sleep strong knowing that your parcel is not in the hands of vandals!

Date of experience: September 16, 2021
New Jersey
4 reviews
2 helpful votes
Follow Denise S.
Unfollow Denise S.
Send Message
Share Review
Report Review

This mess up to USPS losses an important package of mines again. All they had to do is reroute a package instead they lose it for the past 3 days they have been giving me the run around along with FEDEX.

Date of experience: December 21, 2014
Florida
1 review
0 helpful votes
Follow Kimberly S.
Unfollow Kimberly S.
Send Message
Share Review
Report Review

Mail Delivery Issues
April 24, 2023

Hi! My name is Kimberly Smith and I would like to give an applause to such an amazing, professional as well as courteous employee by the name of Ms.Johnson in Kissimmee, FL for calling me back to assist me with my mail delivery issue that I was dealing with due to the fact that I have not received any mail in my name for approximately 3-weeks now and I'm very disappointed about that situation but I know my issue will get resolved and other than that I never had any issues before and I appreciate you all so much.

Date of experience: April 22, 2023
Georgia
1 review
0 helpful votes
Follow Virginia C.
Unfollow Virginia C.
Send Message
Share Review
Report Review

Horrible
October 30, 2020

Usps needs to do better, this is ridiculous that I have to cancel my package and request a refund because the lazy postal workers never delivered my package.
They keep lying scanning my package in like they tried to deliver my it. I waited two days I didn't go anywhere because I was waiting on my package. Amazon showed me that my package was held up at the post office.
Then, I go up to the post office location on Fulton Industrial stood in line for an hour (they only had ONE person working at the front desk)for the supervisor looked me in my eyes and lied she was too lazy to go dig out my package. Said that she would call me later on that day and that she would make sure that my package would be delivered both never happen.
She never called to follow up with me.
They don't care anything about their customers.
This is not the first time that this has happened.
I have now started an investigation with the post office and Amazon, I requested that in the future orders will NOT be shipped with Usps and they call themselves Heroes.
What a joke!

Date of experience: October 30, 2020
Georgia
1 review
0 helpful votes
Follow Regina B.
Unfollow Regina B.
Send Message
Share Review
Report Review

I visited the Bremen Ga location on 08/12/2022 to mail my best friend who had passed to her daughter. KiKi waited on me and I had the best customer service ever in my life. KiKi made an uncomfortable situation a lot less uncomfortable, she handled the packing and labeling of the package as if it was a member of her own family. GREAT JOB KIKI!

Date of experience: August 15, 2022
South Carolina
1 review
9 helpful votes
Follow Rodney R.
Unfollow Rodney R.
Send Message
Share Review
Report Review

USPS sucks!
August 29, 2020

USPS sucks! Package was supposed to be delivered Tuesday 08/25 and has been sitting in transit 1 1/2 hrs from the delivery address and it is now 08/29 at 8:45pm and still showing in transit. (Apparently not going to get it this weekend either) I currently have 4 packages "in transit" and WAY AFTER the expected delivery date. This is BS and USPS should be refunding some of their shipping charges for damn poor service.

Date of experience: August 29, 2020

Overview

US Postal Service has a rating of 1.2 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 392nd among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199