I was very happy with the company I used to haul a trailer form Michigan to NC. The shipper contacted me right away and showed up on time.
Has a collectible motorcycle moved from Miami to Scottsdale. Seamless experience, delivered on time, great communication from transporter.
Charging the shipper and transporter is robbery. Only the transporters should be charged. They are the ones in this for a profit, other than uship.
Hi Michael,
Thank you for your feedback. Since we are an online marketplace that serves both shippers and carriers, all users are required to pay a service fee that goes towards maintaining our site so that we can continue to offer services like easy billing and member support services to all our users. UShip also allows service providers to discuss all costs associated with their bid, including uShip fees, before a price is agreed upon. Here is a bit more information about our service fees: https://help.uship.com/hc/en-us/articles/206462747-Fees-Service-Charges
Again, we do appreciate your feedback as we strive to make the service better for all of our users. If you would like to discuss any of this at length, please don’t hesitate to reach out to our support team directly at support@uship.com or 1-800-698-7447.
THIS IS SUPPOSED TO BE A "FREE MARKET". YOUR SITE PROMOTES PRICE FIXING. IF I SEND OUT AN RFQ, WHICH IS WHAT I'M DOING WHEN I LIST. THERE IS NOT ONE REASONABLE REASON TO LET ALL YOUR PARTNERS SEE THE QUOTES GIVEN. I HAD TO CANCEL A BID TO REDO SOMETHING ON IT AND THE QUOTES STARTED COMING IN DOUBLE. I HAD TWO OUT OF THREE QUOTES ON THE PRIOR BID THAT WERE 50% OF THE PRICES COMING THROUGH, AND NOTHING, NOTHING HAD CHANGED IN TERMS OF WEIGHT OR DIMENSION. EVEN ONE OF THE QUOTES THAT WAS 50% OF COST, DOUBLED THEIR COST. I TOLD ONE VENDOR I HAD QUOTE OF 50% AND HE SAID "YOUR A LIAR, I CAN SEE THE QUOTES". LISTEN YOU JERKS. THAT IS NOT, NOT, NOT FREE MARKET, YOU PRICING FIXING A HOLES! A COMPANY SHOULD BID TO WHAT ITS COSTS ARE, AND HOW IT MEETS THIER SCHEDULE, NOT BECAUSE PRICE FIXING IS IN, AND THAT IS EXACTLY WHAT HAPPENED TO ME... HOW MANY OF YOUR "CUSTOMERS" HAVE OVER PAID DOUBLE BECAUSE OF YOUR RIP OFF SYSTEM. YOU DON'T HAVE "CUSTOMERS", YOU STEAL FROM THEM, TAKING A PERCENTAGE FROM PRICE FIXING. YOU MIGHT END UP SUED SOMEDAY, CLASS ACTION... LEADING YOUR 'CUSTOMERS" TO BELIEVE THEY ARE ON A BID PLATFORM THAT THEY CAN TRUST. THEY CANNOT, THERE IS NOT ONE SINGLE REASONABLE REASON THAT YOU CAN GIVE FOR DISCLOSING ALL THE PRICING TO THESE TRANSPORTERS. THIEVES! YOU WILL GET SUED EVENTUALLY. I MAY TALK TO SOME FRIENDS OF MINE, YOUR LUCKY I'M NOT AN ATTORNEY... BUT IT WILL HAPPEN!
Joshua Garcia arrived as advertised and spent almost two hours coaxing the steer into the trailer. BZ
Loved the service. I was able to pick the best carrier that worked for me for a great price. Thanks!
Really good experience, the delivery was on time and the person in charge of my motorcycle was very helpful. I recommend.
Shipment picked up and delivered as planned.
No problems with the shipment. Enough communication for collection and delivery.
Driver was running behind but he called to let us know and he was only about 5 minutes late. Easy transaction overall.
Super easy to use, wonderful communication with Val, the shipper, throughout the process from schedulng, pick up and delivery. Very professional.
To deliver a car 1500 miles they feel 1200 is worth it. After their fees I make no money.
This site is geared to having illegals working for free.
First im gonna address some issues from former reviewers.
1. if you are going to enter an agreement read all of it dont just sign it then act disappointed when something goes wrong.
2. Understand what a transporter is and what is required. Its a easy key stroke to find u.s. m. c. A regulations read them. Educate yourself as to what requirements are actually in place and who really needs them.
3. uship sells information period. They are not required to mediate on your behalf if you bothered to read it you would know this and the contract laws that apply are in uship's state of business not your's i. E the shipper.
4. What you paid for a item is not relevant to the price That t. S. p is asking to ship it. You are paying for the time driving, the body of experience of the driver and a minimal guarantee its gonna show up.
Now as a former driver.
This co doesn't care about you they get upset when you tell the potential customer you are being charged a booking fee same as they are (the shipper).
I don't have a problem with the company making a profit but penalizing a driver for cancellations and taxing them at a higher rate makes it more difficult to win bids. This is counterproductive for everyone involved
Customers DON'T communicate with you and then complain about poor customer service.
Uship tells shippers a estimate of what they should pay. But when asked to produce this model to show how they came up with these figures,
They answer with its an average of what others paid. ( Because all t. S. p's cost are the same across the board right?) no not really.
They will fire you without notice and you cant appeal.
They dont seem to understand without t. S. p's you dont have a business model.
Maybe they should realize they aren't the only ones in the shipping industry.
In short this isn't a company you can count on they treat like chord wood " stack them up and burn them as you need them"
This is a much need service these days and you guys are doing a great job. Promaster Eddie was the best. I will be back I am sure.
Great experience yet again. Ive shipped all kinds of freight with UShip, from pallets to crates to heavy equipment. Great service every time
I had a 5th wheel RV hauled from Ohio to Oklahoma and was wrecked and insurance was purchased but Uship still wouldn't cover it said it was the driver's job to cover it. Do NOT use these guys ever!
Hi Larry,
Thank you for your message and for providing this feedback. We're sorry to hear about your experience and that you haven't reached a satisfactory resolution with your protection plan. Please reach out at support@uship.com or 800-698-7447 if you have any questions or concerns we can address.
Excellent service, affordable, on time and delivered with care! Communicated with me through the whole process.
I suggest more info for the first first-time customer. Example: give estimated date for final arrival.
Most of the wood items had scratches and fridge has dent. One of the side master bedroom side table has broken. Not properly packed.
Thank you for your feedback. We're very sorry to hear you were unsatisfied with the carrier you matched with. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you would like to discuss this further, please contact uShip support by calling (800) 698-7447 or emailing support@uship.com.
Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the uShip marketplace.
I was expecting a lower price, but of all the choice I was able to pick the price and the time frame. Driver was courteous and helpful.
uShip has a rating of 2.9 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with uShip most frequently mention customer service, third party and next day. uShip ranks 16th among Shipping sites.
Hi Richard,
Thank you for the kind words! We're happy you were able to connect with a great carrier to ship your motorcycle. We look forward to working with you again in the future.