I had a family heirloom table shiped to me in Colorado from family member in Texas. The movers had had a long day and we're still super nice and the table was in great shape.
Steve always seemed eager to please and responded to messages promptly.
I have very wide window for my delivery.
Bakii/uShip Inc.
Let's be clear about something... I DID NOT GIVE YOU THE INCORRECT MEASUREMENTS! You could not fit my item because you waited for 2 days to pick up a table from another customer, and once you picked up that table you then realized that my item could no longer fit in your truck! The failure to be able to transport my item was because of you, not me. I gave you the correct measurements and even sent you the pictures and you said it would be no problem. Then YOU postponed the delivery for 2 full days while you waited to pick up someone else's table!
How about you take ownership of your bad business decision, apologize for it, and be done with it, instead of lying and giving bull$#*! feedback about what actually happened. You would get a lot more respect if you owned up to your own mistake and bad business decision.
Fortunately for me, I rescheduled with another carrier who picked my initial item up as well as another one I added, on the dates that he said he could do it. They were delivered on time, safely wrapped and transported from NJ to FL. They were tremendous and professional! It's a shame that you try to justify your business shortcomings by lying about customers you deal with. I really hope this gets posted on uShip. You should be ashamed of yourself writing a lie as a response to a negative review. Act like a responsible adult and own it!
Best of luck in your future endeavors.
I have used UShip on three occasions to ship motorcycles and had a good experience each time. I will certainly use them again.
It was surprisingly simple to use, but with the online component and dealing directly with drivers. Literally saved HUNDREDS over quotes from UPS or FedEx for the same shipment
Selected a shipper through Uship and paid them almost £800. They never picked up anything and have lied about issuing a refund. Uship has said it's not their problem. DO NOT USE USHIP
Quick response to bid, was about 30 minutes late on pick up. Delivered on time. Saved lots of dollars
Price was fair. Trucker friendly and polite. Shipment picked up and delivered timely. Will use shipper for future needs.
This was my first time using uship, and despite my skepticism I had a wonderful experience all around. Highly recommend!
I had a fairly tricky shipment for a pickup truck from Texas to Ohio. Uship got competitive quotes and made the process very easy.
Good Job, would use again. Picked up and delivered when stated. Highly recommend.
The unit was kept in good condition.
I called you ship 4 less to have my boat transferred from Michigan to California. They took on the job with excellence. Thanks again
Tried twice to find a mover for ten pieces
Of furniture. Neither shipper uship matched me with
Met the pickup deadline. Waste of time.
BEEN RIPPED OFF FOR $7500 FROM USHIP. OWNER OF THE CAR IS TODD SYMONDS. IM SO ANGRY ATM. HOW CAN I GET MY MONEY BACK. ANYONE WHO CAN HELP OR POINT ME IN THE RIGHT DIRECTION,,
Very great service! Would use again. Kept me up to date all along the way. I even got the vehicle earlier! Highly recommend.
Received my new bike with damaged paint have had issues trying to get the cargo insurance to pay me for repairs
Horrible customer service. Filled a claim for damages, no answer. Insurance on shipping is a sham and waste of money!
Hi Mason,
Thank you for bringing your concerns to our attention. We're sorry to hear about your experience with this shipment and that you didn't get a satisfactory resolution through the protection plan. If you would like to discuss this with a uShip member support specialist, we would be happy to address the situation with you. You can speak to a support representative by calling 800-698-7447 (M-F 9AM-5PM CST), or you can email our support team 24/7 at support@uship.com.
Once again, we apologize for the inconvenience.
Was very satisfied with the transport of my tractor across country. Very easy to use and view bids. Thank you
Had a motorcycle picked up in Daytona Beach Florida and shipped to Phoenix.
Expertly secured, protected and delivered on time in excellent shape.
Thank you for the kind words! We're happy you were able to connect with a great carrier to ship your motorcycle. We look forward to working with you again in the future.
The shipment was picked up several times and then cancelled, we received the truck a week later than planed
Hi Christopher,
Thank you for taking the time to share your feedback with us regarding your recent experience. We value all feedback, both positive and negative, as it helps us identify areas for improvement and deliver better service.
We apologize for the delays you encountered with your carrier. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you would like to discuss your experience in more detail, please reach out to us at (800) 698-7447 or support@uship.com.
Thank you again for bringing this to our attention.
Overview
uShip has a rating of 2.9 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with uShip most frequently mention customer service, third party and next day. uShip ranks 16th among Shipping sites.
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- Austin, Texas, United States
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Business History
Our shipping marketplace helps you connect with trusted, feedback-rated service providers of all kinds—large companies, small fleets, single-truck owners and even roadtrippers—that compete for your business and offer extra cargo space at a discount.
Many great companies started in a garage. uShip started in the back of a rent-a-truck. In 2001, Matt Chasen and his then fiancé, Heather, were moving from Seattle to Austin. The 9 ft. Van Matt ordered was sold out, leaving them with an enormous 20 ft. Truck.
Along that 2,500-mile drive, Matt remembered the large family heirloom armoire he’d tried–and failed–to ship a year earlier due to the astronomic shipping cost. That’s when he had his lightbulb moment that he’d become intent on solving: creating a way online to efficiently connect people’s large shipments with empty truck space so both parties win.
Matt would go on to make this his focus at business school, where he met fellow students Jay Manickam and Mickey Millsap. The trio honed the idea, and in 2004, they launched uShip.com.
uShip is based in Austin, Texas, with European headquarters in Amsterdam.
Every 30 seconds a new shipment is listed on uShip worldwide.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Benjamin,
Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.