uShipReviews 347

UShip has requested payments of significant funds for questionable reasons. Payments then go to a bitcoin merchant. This is very suspicious and potentially illegal. I will leave that to the authorities to figure out. They even requested over $1,400 for "State Transportation Tax" in a Canadian Province. A cursory search on the internet revealed no such tax exists in Alberta.

Vehicle was damaged during pickup and pickup driver spoke no English and didn't have any translation software. Scheduled pickup time was over 4 hours late without any notification. When the company was contacted, they responded stating they were just the broker and go after the driver who never responded. Buyer beware

Terrible experience. The third-party vendor contracted with this company delivered my vehicle 91 miles away from the delivery address. I had to arrange pick up in the middle of the night. The vehicle was picked up in working condition but delivered in non-working. The driver wasn't sure what happened. The vehicle has been at the dealer since the delivery. Too bad we have to use a 1-star to post a review, this company deserves a 0.

Advice? Find someone else. Quoted, accepted, paid. Weeks later I get an invoice from UShip for an upcharge. I know you're a third party but stand behind the quote. Go to bat for your customer. Load was listed as NOT being able to be stacked. So the pallet was inches higher than originally thought. You couldn't use the space above the pallet anyways! So why did the few extra inches need an extra charge? I've heard size matters- but really?! Must need to charge for airspace. Also, shall we talk about timing.? Delivery was a week late. I know that's Central Transports problem- don't use them either.

They are liars after the quote and delivery they ask me to pay $450 for extra charge plus the first quoted price I paid already.

Never again will I use this company got an extra $100 and the driver not once told me there was gonna be an extra fee. I repeat I will never use uShip again also they never replied to my emails or calls when I tried to dispute it

I have mixed feelings about UShip. UShip customer service was great and responded relatively quickly. However, since they hire third-party contractors in order to make these deliveries UShip can not help reaching out these third-party companies. After booking your shipment the only people that can help you are the third-parties customer service. I booked with Southeastern Freight Lines and although they delivered our packages without issues it was so hard to get them to even pick up out shipment. I scheduled a pick-up for Tuesday (07/30/24) and they kept "skipping" our stop without even a call stating they had an issue with the delivery instructions. Updates from both UShip and Southeastern Freight Lines were VERY minimal. Our shipment wasn't picked up until Thursday (08/01/24) and that only happened because I kept having to call customer service for a driver ETA. IT was a very stressful and infuriating experience and will most likely not use UShip again. The packages were delivered but it was SUCH an inconvenience I wouldn't want to experience again.

They lost 2 pallets with approx $42,000 and they sent me a delivery confirmation and they were never delivered. I contacted them and they said sorry they maid a mistake and they lost my shipments. WOW really! This has to be the worst experience ever when dealing with a retail company! Now I have to hire an attorney to sue all parties involved and contact BBB, Attorney Gen. Of IN. And leave reviews on every search engine if this matter is not resolve in a timely manner.

Broker SGT transport picked up the shipment and sub-contracted to Blue Faster Express. Tracking never worked and communication was non-existent during transit. Once the shipment was delivered, the driver left without collecting $250 cash or the payment code. After that mistake was realized, the communication was frequent, harassing, abrasive and threatening. In the end the transport company was paid in full but it was overall a terrible experience.

Shipper was selected based on his commitment on shipping time. Was a week later than commitment date. He was paid the full fee by Uship. I would not use this service again as the have no quality control methods in place to get service commitments made by provider.

I have a 22' enclosed trailer I needed hauled from NV to TN. I'd never heard of Uship, but it was suggested by a friend. I posted my needs, had a few responses, and ended with a driver who had his MC and DOT #'s plus he was a TWIC driver (Dept Homeland Security clearance) and I felt confident my trailer would arrive safely. Driver kept in touch with me each day on the road and we coordinated our arrivals, his by road, mine by air, and made the drop off without a problem. I highly recommend Uship for your hauling needs. It was a simple process from start to finish.

We had a wonderful experience finding the best quote and company to choose from. We had a small company transport our rescue dog. UShip was very good about communicating and allowing us to communicate with the different vendors. Will use again for other things.

Shipment went as we were told it would go. Delivery was on time and our package was in good condition. Receiving customer was please and that was the best news. Good job!

I listed an item I needed moved from Kansas to Michigan. I got a lot of bids quickly and chose a reasonable offer. Item delivered on time on perfect condition. Very happy with the results.

This was our second time using uShip. This time the first shipper we agreed to use backed out, so that was a first for us. He was difficult to get responses from, so probably was good in the long run. Contacted uShip to get involved and they were super helpful. Gave us good advice, contacted the shipper that we didn't end up using and followed up the rest of the shipment. At their direction we relisted our ad and had multiple shippers to choose from. It worked out and the items arrived when they said they would with no damage. Will use again.

I shipped for first time Nationwide and I use USHIP company. Was very smooth and professional transaction.
Thanks and I will use again,
Carla

Simple and easy to set up and go. Very efficient. Will use again. All the information can be found to make the process go smooth.

Horrible experience working with Charlie on a Protection Plan claim! Be very cautious about using Uship and purchasing their Protection Plan. They are unprofessional and sleazy.

We had a tractor shipped and the windshield was broken in transit. The shipper took responsibility for the damage and his insurance covered $1,430.65 out of the $2,430.65 repair. Having paid $119.34 for the "Uship Protection Plan," I submitted a claim to Uship to recover the remaining $1000 which was not covered by the first party coverage.

The case was submitted on March 6,2024. It is now June 4,2024 and the claim is still not settled. Charlie repeatedly takes 6-10 days to respond, blaming it on "illness." There is no reason why a simple response should take 6-10 days. If he can not respond in a professional and timely manner, he is not the person to be handling this claim. I have never received an apology for delayed response, only the robotic "thank you for your patience," so this is likely how they normally operate. I have provided all documentation within 1 day of the request, just to wait another 6-10 days for a response. To add to the lengthy, unprofessional delays, now, the amount he is trying to pay is $614.98 and is much lower than actual the claim amount, with an incorrect fee added on. The processing fee is $100 for our claim of $1000. Uship states the processing fee is based on "coverage purchase," so they are adding on a $250 processing fee instead of the appropriate $100 fee. Even if the $250 fee was correct, the claim payment would then be $750, not $614.98, and I have no idea how they arrived at that number. However, the $250 fee is NOT correct, and they have not been willing to resolve it after many emails back and forth. The Terms of Service which I agreed to when purchasing this plan DO NOT state this anywhere. If they think their Terms of Service are supposed to state that, then they need to add that in there. In the meantime, the Terms of Service that I agreed to DO NOT state the processing fee is based on coverage purchase, so they need to follow through with their end of the deal and issue the correct payment of $900.

The damaged item has not been usable since delivery on March 5,2024 and the downtime has cost us a lot of money. Very frustrating experience wasting time and losing money due to Charlie's unprofessional stall tactics. Clearly, Charlie is trained to do whatever it takes to pay the smallest amount possible on claims and to wear down the customer. What a bad way to do business. I don't think I've ever worked with a company as sleazy as Charlie and Uship and am continually in awe at how willing they are to lose a customer over a few hundred dollars. I had a good experience with the shippers on Uship and was hoping to move more of my shipments through Uship, but they have done an great job at convincing me to not do that. Charlie and Uship are uncooperative, shady, and not trustworthy at all. Be very careful working with Uship.