UPSReviews 2,216

Not sure if this is the fourth or eighth package every time since it's going to be dropped off Friday don't end up seeing it until later next week!?!

It never fails every single time there's no reason to say that you were going to deliver something if you don't know when it can be delivered!

This is the third time the package has disappeared coming from Richmond, BC to the island...

Yesterday I phone to inquire and complain now half the information that was posted is no longer available

Not to mention there is no delivery date now...

So tired of the companies I use always using UPS absolute rubbish

So, I've ordere my babie's birth certificate through Vitalcheck. They sent it by UPS by Air, which is next day delivery! Week later I don't have my package, escalated an issue to a sorting facility manager, she called me promised they have found it and I still haven't received it. 2 days later I've started investigation, representative that helped me, said its gonna take 1-3 business days. I'm calling them again, trying to get a hold of that manager. Instead, a very rude person calling me back from Concord facility in Northern California and yelling at me that there's no way a manager would have called me. That my package is lost. She didn't let me ask a single question, just hanged up on me.
Very rude, ignorant person
And every representative is giving different information each time I call. Avoid this service! Very unprofessional!

Freaken GARBAGE Company
Freaken GARBAGE Company. Super useless.
1. Deliveries are always days or weeks late.
2. Loose track of people 's packages.
3. Don't even have the latest update on package tracking.
4. Telephone service is garbage. Tells you wait time is around 20 minutes and I waited for over 3 hours and they just hung up. Called back again and guess what? They are closed for the day.
5. Bull shiet information on you package. Tells you delivery date and time but never comes. Got an email saying my package will be delivered on the 28th between 12 to 4pm. Never showed up. Went to the app to see the update. Tells you information unavailable.
Super fcuking GARBAGE COMPANY.
THANK YOU UPS FOR YOUR GOD DAME USELESS HARD WORK.

I have a company in Switzerland and UPS made me lose around USD25'000.-
In a month because of the delay in delivering my importations.
THEY LIED to me and to my supplier saying all the time that important documents were missing, what's fake!
I visited the UPS local and I saw the information with my own eyes, the importation has been accepted by the customs in 3 days after I have done the labels, but they got stopped for a month in their locals.
I wasted many hours trying to have my delivery, explaining and re-sending the same documents every time.
Now, one month later the invoices arrived before the importation, and all those products ARE USELESS because it was a big order for important clients. All of them cancelled their order due to the delay and bought from someone else.
I lost around USD25'000.- and I'll not rest until I tell everybody that this company is a shame!
To be honest, please, avoid having a business contract with them.
The costs are very high, the service is horrible, the phone number never respond and you have to insist many times to TRY to have any information or a solution.

If I could give 0 stars I would.

1. Delivery so is so far 8 days late, with three 3 false delivery dates.
2. Tracking is completely useless.
3. Website and App are completely useless.
4. Customer service are completely useless and takes forever to talk to someone (1/2 a hour on hold 2x and have to navigate your way through their automated system first).

Lenovo, your laptops are great, but your choice of courier is not and its reflecting poorly on you as a brand. I will not be shopping with you again if the parcel is being delivered by UPS.

UPS driver turned up at my door with a package. Said I owe $49.77 (a little higher than what I was expecting, but fine, I knew I was paying something for a return). Handed him a credit card to swipe he says he has no way to process that. He also can't accept cash. Checks only. Checks?! Like those things my parents used 20 years ago? Who has those anymore? I asked if I could call UPS to pay by card. He said yes. I called UPS and they said they are not able to process debit or credit cards by phone, not online and also not at a local UPS store. What kind of business doesn't accept payment by cash or card? I asked my bank for a checkbook - they cost $19 and take 2 weeks to arrive. You think UPS is going to hold my package for 2 weeks? Useless company.

Only open for 1 hour Monday through Friday? Really? After spending 10 minutes with the automated system, can never get a live agent to pick up the phone as apparently all customer service agents are no longer working? The message is customer service is closed and no live agents are picking up phone calls. Instead of delivering a package that was scheduled for today (birthday gift to be given today), they pawn it off on the post office to deliver, which means it's been delayed at least a day. I never authorized this hand off and if I knew they would not deliver this themselves, I would have gone to the local UPS location (during that 1 hour time frame) and picked it up myself. Useless customer service!

I have been waiting for a package since the middle of April. I finally received my tracking number and my package was out for delivery. Friday 05/22 - I received an email that the driver attempted to make the delivery but the address was incorrect! No, it was not and it was on the email they sent me so I know it was correct. I called to complain and told the c/s agent the same thing, so I filed a complaint. 05/26 was the next delivery date. I received another email that the package was undelivered due to no one being home for a signature. Wrong again, as I was home since I am having to work from home! Nothing was left at my door during the 2 "attempts". I filed another complaint and have not heard back from UPS. Now it is up to me do track my package down at the Post Office since they transferred it there with no tracking number or slip they supposedly left at my door. WORST DELIVERY SERVICE EVER.

I don't even think I need to explain myself. Just look at the pictures and know that they love pulling random stuff out their asssses.

Package arrived at the UPS warehouse 6 days ago in AM. It was expected to be delivered the same day. Then it was postponed for 3 days in a row until status shows "out on delivery" 3 days later

Went back to warehouse and since then sitting there with no indication to know when this will be delivered.

In the last few days, I called 3 times (spending about 45 min each times) to get someone on the phone. First they said it will be delivered on the day I called. Today I've been told it's unloaded from the truck and back in the warehouse. I wanted to complain but the person said there's nothing she can do.