UPSReviews 2,216

I was home all day waiting for my tires for my 2015 Mitsubishi Mirage i ordered in Amazon that was being delivered by UPS. When I checked when it would be delivered it had said that the driver had already attempted a deliver at 5:41pm and left a note since no one answered the door. I never found a note anywhere on my property and not a single person knocked on my door. Then when my Husband tried to call UPS they gave him the run around, left him on hold for 10 minutes, and refused to reattempt the delivery. This meant I had to drive to the ups store location and pick up my tires. If I wanted to get them myself I wouldn't have asked for delivery. Honestly believe they didn't try because it was hot outside and the boxes were heavy.

Been here waiting for ma package for the last 2 weeks everyday i get an update saying it is going to be delivered the next day and end up satying home for no reason since i never got it. Called the customer service and the only thing they found useful to tell me was " Be patient sir. We have plenty orders running late." Which is not my problem i paid for express shipping not a belated shipping. They don't care about customers. Im about to file legal action against them

I have been waiting for a small portable washing machine I ordered for my son's birthday over a month ago. UPS has had it for a month at their Montreal Warehouse - both confirmed delivery dates have passed - my son missed a day from work waiting for a delivery that never came. Their tracking system is a joke - every day it says something different! I have called so many times - told a different lie each time - they will call you today ( that was a week ago)... have been on hold for a Manger for the last 40 minutes - phone is now ringing - no one is answering. I WILL NEVER USE UPS AGAIN!

I've been waiting on a package for over a week with no explanation. It was schedule to be delivered a week ago and was in transit, it never arrived, and now it says it's being prepared for delivery. Customer service is non-existent and you cannot talk to a person. I have no idea where my package is or if/when I'm going to receive it. Worst part is it has been sitting at one of the UPS locations for 10 days! I would be happy to pick it up if I knew where it was!

UPS needs to be out of business, they are the most unprofessional delivery company in the planet. I been expecting an order since May 25, they lied about not finding my address even though they deliver two packages this week. They lost one shipment and are now sending the other package back, because according to this idiots my apartment building doesn't exist, I am mad beyond belief. I won't be doing any more businesses with companies that use Ups to make deliveries. Stay away from this so called shipping company.

A fraudulent company can obtain a tracking proof of delivery from UPS which only shows the city to which something was delivered. So when you dispute the charge for something you never received, the fraudulent company which has sent something worthless to someone else who lives in the same city, provides the proof of delivery to say PayPal, and so PayPal denies your dispute and you have lost the money. Not only with UPS not provide you with the name and address to which the package was delivered, but UPS will not provide you with documentation that the package was not delivered to your name or address. Also, UPS's online claim process does not work. At all.

This company will give bad image to your business. You make arrangements to stay home for days in a row for a delivery that never arrives. You receive emails every night that delivery is arriving tomorrow, when im fact it never does time after time. Costumer service has no further details and will tell you it will arrive as soon as possible. As soon as possible is not a date on the calendar. People people stop feeding this monster and bring your business elsewhere.

I had mags shipped for my car and ups sent me a date for the arrival. When you get the date you have to go online to sign the package but it is a nightmare to figure out how to do it. Then ups says your package has been delayed by a buisness day so you have to go back an try to sign online once more... Ups has been delaying my package like this day after day for two weeks passed the delevery date. Once I got my package, only three wheels where shipped on four... They said that the other one would be comming the next day but obviously it got delayed like alwais. But the worst thing is that ups unboxed my wheels from the box that the company had carefully wrapped my wheels in to wrap the wheels in plastic wrap and get the 3 000$ wheels all messed up with bumps and scratches... To anyone who buys something online, please do not chose ups, pay extra if you have to but get your package shipped by a decent company.

Ups has become not such a good company. I had a treadmill that needed to be picked up by ups and returned to amazon. The ups guy showed up didn't knock and when I tried to get his attention before he left he completely ignored me. I was furious I know he heard me! So I then called ups and I was told that another attempt would be made the next day. Nothing happened the next day either. I'm alone and had a hard time bringing treadmill out to front porch! I did manage to get it outside myself. I left treadmill out all day from 8am to till 9:30pm at night with porch light on. United parcel service never showed. This company used to be Great but now they're bad like the others. Beware of any lies or promises they make to you on phone. The next day I had to put treadmill into my Jeep thank god it fit with back partially open... I'm extremely disappointed and disgusted! I guess BROWN just leaves you hanging around!

We used to be able to rely on ups with every delivery. Not any more. Since the beginning of 2020, pre COVID, something changed. Packages arrived late, sometimes damaged, sometimes on time. The past two packages have been utterly ridiculous. We have commercial delivery. Was supposed to receive a package on Friday, but got an email at 2am saying because of situations out of their control a package that 2as sitting in their facility 7 miles away couldn't be delivered until Monday. Ok, situations out of their control. I get it. Then on Monday I get an email saying the tried to deliver on Sunday to a commercial address and of course couldn't deliver, but left a notice on the door. Really? The driver was able to go through a locked chain link 6 foot gate with 2 feet of barbed wire on the top to leave a notice? Wow, he's some kind of liar. No notice was on any door or the gate. They then gave the package to usps with no delivery dates to go with it or any information because that was on the invisible notice left by the driver. Now today, a package was to be delivered, issue today is they have it on a residential delivery schedule till 9 pm tonight. Um the office will be locked up again. No one showed and we can't use my ups because it's a commercial address and won't recognize the address. Tried 6 different ways to contact a human, can't, no one available because of COVID. Too risky using a phone, could catc6it by talking to customers on the phone got it. So, here I sit outside the business, waiting for my package, wondering if it will arrive before the nightly riots begin or if I have to risk things being stolen or myself hurt because ups is trying to deliver to a commercial address with residential times. Great, female sitting alone in the dark waiting. Thank ups.