UPSReviews 2,216

Of the last 4 online orders I made with businesses using UPS, they have managed to loose one package - a file cabinet! How do you loose something that big? Especially when UPS tracking indicated it had departed the distribution center 16 miles from my home, was less than a mile away, then just disappeared. The next 3 have all been from suppliers less than 100 miles from me and I keep getting the message that delivery is delayed because of bad weather. I live in Northern California. The only bad weather we've had in the past week is three 100 degree days. I filed a claim for the lost package and 2 days later got an email saying they had "made multiple unsuccessful attempts to contact me. As a result the claims investigation has been closed." They never attempted to contact me by phone, text or email.

When doing an online purchase, I am now requesting that any online business I order from not use UPS, if at all possible.

TERRIBLE CUSTOMER SERVICE. AUTOMATED PHONE MENU CONTINUOUSLY LOOPS YOU BACK TO THE SAME MENU. YOU'RE LITERALLY STUCK HAVING TO YELL AGENT UNTIL THE SYSTEM RECOGNIZES THE COMMAND TO CONNECT YOU TO A REPRESENTATIVE.

I am beyond livid right now. I can't believe a mere 3 minute gap between me literally waiting at the door and the driver simply leaving without knocking or ringing the bell would have me wait another 3 business days for my package. Now I'm out my client, the extra shipping fees and I'm stuck with the item. AVOID UPS LIKE THE PLAGUE AND TAKE YOUR BUSINESS ELSEWHERE.

Our order was stuck at border while tracking showed us that it was traveling all over the states. Customer service could not be less helpful even if they try. No one willing to check the actual status of the package not answer any other questions (like why we had to pay taxes even though package never crossed the border, or give any explanation or reason for sending package back to the seller). Might've talk to a wooden chair and get similar results.
Overall, I don't understand why they lie about package location for how do they train their support staff. One think I do know is that you most likely not gonna get your package if you order international shipping. Just don't do it. You have better chance betting on Zero rather than getting you package if you live outside US.

A package was supposed to be delivered on Tuesday. I had signed up for UPS My Choice so I could track deliveries. Didn't show up on Tuesday, actually watched the truck on the map on its way BACK to the the UPS depot! I have received about 10 emails about this one delivery, each time saying its on its way, then saying its delayed, over and over. Wasn't delivered on Wednesday. I can see the truck in my area, but it never gets to my street. When I called, they said it would be delivered next day... NOT! Now the latest email says it won't be delivered until FRIDAY- That's 4 DAYS its been on the truck and I still have not received my package. Worst delivery company ever!

In an effort to extend the exceptional services delivered by UPS route driver (CAT) of Miller Place NY. In these very difficult times ups and ther service provider continues to be very reliable to on time deliveries. Services provided by Ups is very much worth its pricing for next day air Air savers and three day select.
Using the tool to watch transit movement is reliable I love that so you don't have to waste time waiting around. For any special holidaysI the Ap is a great addition for services. Using Staples CVS or the UPS Store. They're are lots of businesses that participate. Package is always waiting for pick up. Great way for securing and protecting deliveries. Surprises are never ruined by packages arriving without being home.
I see it like this Its a stand up service with people that really put high value to services. Never a problem with this company Ten Star Rating

This review is for UPS over all... my package was delayed for week and a half. Everyday it was loaded on the truck and everyday it went back to the distribution center. So picking it up myself was the only way i was guaranteed to get my package. I had to drive across the bridge and pay toll for something that was supposed to be delivered to my door.

For the icing on the cake the facility doesn't open until 2pm (2-6) so if you work a 9-5 Mon-Fri good luck and not only that I had to wait in line for an hour before I got my package.

I took a day off to be there to received my package. Delivery notice said could arrived "by 9:00 pm." So I waited. Checking the tracking once in a while to see any changes. At 9:00 no package. And no change in the tracking. So I went on the site, to realize that my package returned to UPS facility at 6:30. Without any attempt of delivery! Ok why then the tracking has not been updated! I wont be able to take another day off. Guess I will have to get it at their office. But I dont have a car and it's a big package. Im so mad.

I ordered a personalized stamp but forgot to choose an ink color. So I now had a beautiful new stamp coming WITHOUT INK! I called Zazzle immediately and they had were so kind and expedited out a black ink pad immediately! I love this place! Such great products and service! Will definitely shop here again!

I went to the local UPS store today to drop off an Amazon return. While I was in line, a woman who worked there yelled at me from the register (which was quite a ways away, due to social distancing) and asked, "DO YOU NEED A RECEIPT?" which made everyone turn and stare at me. I honestly didn't know what she meant. I figured it's her job to know whether I need a receipt, right? My mind tends to work slowly and stop altogether in overwhelming social situations. So she repeated her question twice, still yelling all the way from the register. I finally managed to say, "Amazon return."

She came up to me and explained that she wanted to get me through the line faster by simply taking my package, so I gave it to her, rolled my eyes, and got the freak out of there, humiliated.

Well, now, Amazon has no record of my return, and the merchandise was worth roughly $100. Did I tape the label on the wrong way? I don't know, because I never went through the line properly. I just essentially handed over my package and left without any proof that I'd delivered it. Nice.

I shipped a 65" SUHD quantum dot Samsung TV, I even purchase additional insurance of $100
It arrive to my parents house broken, it's more than 85lbs means it needs a 2 person lift, but got deliver by 1 person and he even brought it down hard cause it's heavy
After opening the box the tv was broken LCD is all mashed. I called to complain
Took 3 weeks to receive a call saying they will not reimburse me cause it's my fault for not reinforcing enough with the package (despite my TV had its original box, styrofoam, bubble wrap and paper, box was wrap with packaging tape)!. They Won't even refund me for the insurance.
UPS is BS... I am so upset and disappointed with ups service! My $3k+ TV was down the drain by their incompetent service.