UPSReviews 2,216

The company sent me my first E mail ( package will be there Monday) ordered parcel on the Monday after, ok. Then I get another E mail saying your package will be there earlier Friday, i check the traker at noon, it left the depot in Lachine at9:30 am I figured by dinner lt will be here( I live 45 minutes from the depot). At 8:30 I called UPS what a waste of time, apparently it had the wrong address (not true), and on tracking it was now in transit, We are now Monday no package Show More

WIth an initially estimated delivery for early this week (1st December as per the email provided by the vendor who contracted the delivery service), then estimated delivery time was delayed to 3rd December, and now to 11th December. UPS firsly said that the service contracted only obliges them to deliver the product in 5 working days maximum. When accounting the days from the date they collected the package (1st December at the end), they are delivering (if they finally do, fingers crossed) on the 6th day (they don't account the 1st December as they collected after 4 p.m. in the afternoon). Poorest courier service I have experienced ever.

I had made contact with UPS for a job offer as a drivers helper. After texting someone from ups they made me fill out paper work and come in on Thursday at 1Pm December 3rd. I showed up to the interview early and walked into the building. After a 10 second conversation with someone at the front desk they turned me away. No interview no questions asked. They had the audacity to tell me when i showed up for the interview that there were no more jobs available. No text message no email or anything they waited until i showed up for a scheduled 1 hour interview we had planned for all week. I do not recommend UPS for a job or to ship your packages. They have show me a level of disrespect and laziness that goes on in the company and are very flawed

Yesterday, I awaited the much anticipated delivery of my brand new iphone 12 max plus, which cost me over 1900$. The UPS van finally arrived 4 hours after the scheduled delivery window, and I opened my door as I didn't want my new phone waiting outside in the rain. The driver said hello then proceeded to throw my package from the bottom of my 6 concrete stairs, to my feet, from a good 25 feet away. When I gasped and told him that was a 2k phone he just threw on concrete, he responded that the package wasn't tagged as fragile. As if throwing any package was ever a good idea. I now don't trust that my brand new phone wasn't somehow damaged, and am scared i just lost 2k.

Yes, I have had my frustrations with delivery services whether it is our United States Postal Service or UPS or FedEx. It hasn't been great due to contactless delivery, where the delivery person doesn't even knock at the door. But, today I received a call from Robert informing me that my delivery couldn't be sent to my local UPS because it was wine. Unfortunately, I missed the delivery. Then later today Robert called again because he saw that my package had returned to the warehouse. Honestly, with all the package deliveries I was honored that not only did Robert make an effort to contact me in the first place, he remembered me when he saw the package had returned. I only hope that he is able to see this review. I did not get his last name. I'm not even sure which warehouse my package came from. I believe it may have been from Watsonville, California.

Sent a package. Paid insurance, and for the to package it. Was going to Lubbock Tx, but was delivered to Kansas instead. They delivered the package and even had someone at the wrong address sign for it. I found this out less than 2 hours after it was delivered. It took UPS over 48 hours to send someone out to try and recover. No luck. I filed a claim as i had insurance in it. Now i have been getting the run around been over three weeks, no call backs as promised nothing. Very disappointed.

I send four boxes north from Florida last week. Two contained crocheted hats, two contained small paintings that I took great care to wrap. A small child could have carried all four easily, they were so light. It cost me close to $200.00. One of the two painting boxes (marked fragile) was thrown onto the deck in front of its recipient. The other box (also marked fragile) was kicked in badly. Turns out that recipient actually worked for UPS and informed me they take special glee in damaging anything that says FRAGILE. This company is deplorable. You took a great deal of my money and your employees are out to ruin shipments. I will NEVER use this company again.

As a business we rely on shipping to maintain out facility. That being said, we don't need the items we order to conduct business being damaged or lost by UPS. Then, if you try to contact them. The only way is to speak to a virtual customer service rep. That's a joke, much like their business. And then try waiting for a call back. You would have better luck wishing for a winning lottery ticket number! I usually only post positive things about a business because its easy to complain but harder to take the time to compliment. In this situation I feel I must speak out.

UPS driver stole my package and then deleted two destinations off their website tracking. UPS has lied repeatedly about the package even being out for delivery as they claim tracking can't be altered. I have attached the screen shots which show they did infact do that. I have gotten calls from UPS which claimed that the driver could not deliver it without verification of my address which is a joke as the delivery driver was at my house with the other part of my order.

Horrible company. The district manager has blocked all deliveries to our charity's address, telling us it will be in place forever because we complained that their delivery people were throwing expensive packages over the fence onto the grass next to the sprinkler after dark. The sprinklers go off in the early morning and have ruined hundreds of dollars worth of books. The last delivery was an iPhone that had cost more than $1500, which the driver left at night on the driveway next to a lawnmower in a totally nonsecure area. UPS has stated that everything must now be picked up at their hub, which is a 14 mile trip with an hour-long wait in line because of the pandemic. Furthermore, UPS doesn't even supply notification that items are being delivered. Uncounted packages have been lost as a result, as after some time, UPS either returns them to the sender or disposes of them. This is unacceptable and in many cases, as with Amazon and Best Buy, UPS is a de facto monopoly as they are the only carrier used. If this is not resolved forthwith, there will be a lawsuit in anticipation of millions of dollars (as this is a perpetual charity) worth of lost revenue and time, along with a request for punitive damages. I myself am not litigious, but when a district manager does this because of my race because I have been the one to have had to repeatedly call about damage to irreplaceable 150-year-old-books. UPS has no number to corporate. All calls go to the Philippines. Understandable for a company that could not care less about their customers.