UPS

Wish I could give 0 or negative stars! Shipped 3 packages from France to the USA as I have moved overseas for work. Only one package was delivered in time! The company was not able to deliver the other 2 packages of the shipment saying the address was wrong, despite the address being 100% accurate and them being able to deliver 1 package out of three at the same exact address. Had to call several days in a row and give them the same instructions again and again to help them do their job and deliver. They even had the guts to ask me to come pick up my packages at their warehouse, while I paid for a service that is supposed to deliver at my door! The drivers could still not deliver, as they most likely hire illiterate people with no brain, as any person with an IQ above 1 with google on his phone would be able to find the address on google map and make the delivery. I finally was able to get delivered the remaining packages 3 days and 4 days after the 1st package was delivered. On top of all that story, a lot of personal belongings that were in the packages were shattered into pieces during the shipment. Will never use UPS again and I recommend you do the same!

This is more of an FYI, than a true complaint, though I think UPS could do a better job with their Customer Service.

Overall, I like UPS and have had for the most part good experiences with them. But, recently we purchased an item from Amazon which was shipped via UPS. We received notification from UPS that the package was successfully delivered to some place about 30 miles from us. Ok - mistakes happen, so we figured we'd call UPS to get it straightened. Um, no,... not that simple.

We tried multiple times to get through to a person, and each attempt they kept pushing us towards their website and to file a claim. So, after going round and round, I finally gave up and filed a claim.

I was able to up-load pictures of the order, along with the confirmation. About 10 days later we receive a notice from UPS that they had confirmed there was no package delivered to our address during the time the package was confirmed as delivered. And...? Nope, that's it!

Ah geez, no I have to call in again... After about 40 minutes and going round and round I finally got through to a live person. I gave her the pertinent information and she put me on hold while she took a look. She confirmed that an investigation had been instigated - was that you? Yes! "We can not initiate an investigation with packages sent from Amazon - they must request an investigation."

Well then why the hell doesn't your on-line claims form state that up front?!

The take away - if you order something from Amazon and it gets lost, don't waste your time and effort contacting the delivery company.

I have been meaning to write this review for the last year my UPS driver Tom (out of Russellville TN) is an absolute wonderful joy always has a smile on his face is so accommodating and we look forward to seeing him every time he delivers a package he is an outstanding driver

For the 2nd time in a month UPS driver did not bother to deliver package to my place.
Instead of delivering UPS send me email saying I wasn't at home and I have to puck up parcel at UPS facility.
What a bunch of lazy clowns!

A few yrs ago my late husband helped someone s tart a business today a cheque was to be delivered to me as payback for my old age (I'm 68) since 2weeks ago this cheque has cost me £675 I've paid for flight next day delivery authorisation even tho name is on the package. All together I've sent £1,000 got an email on Friday saying a representative will be in touch on Monday about delivery of package. I got an email and these greedy people told me I needed to pay storage charge of£ 85 A DAY that's Friday Saturday and today Monday so £255 for an envelope to be stored. I don't have it so by tomorrow another £85 Will be added and I've been told if not paid within 48 hrs package will be confiscated. If that happens I've lost that money. And all Ill have is my state pension to live off. Oh plus tracking number can't be found. IVE REPORTED THEM TO TRADING STANDARDS AND WIL TAKE THIS FARTHER

UPS in my experience is HORRIBLE! My package was set to be delivered on a Tuesday then got bumped up to Monday. Without explanation got bumped back on Tuesday. (Never leaving any details in the tracking link) which was fine by me since that was the original day. Tuesday comes and goes NO DELIVERY! I contact UPS on tracking site through live digital chat. The worthless employee has the gall to blame the sender for hiring UPS's service. NOT TAKING accountability for the terrible service. The chat rep then escalated by complaint to a supervisor who called. She had no explanation and agreed with the live chat rep that it was the senders fault. BAD MANAGEMENT AND BAD SERVICE!

NEVER EVER go for it. What all negative reviews you see, all are 100% correct. They will charge a huge amount as custom even if you send 2 pages letter.

Y'all are the worst postal service ever. Every single time I find out my package is being delivered through yall i am highly annoyed bc it's always some bull$#*!! Throw the whole company away.

I have had so problems with UPS:

1) Payed for shipments at time of pick up. One month later, I would get a call asking for payment. I would have to pull the receipts and they would end up correcting their error. This went for 2-3 years. Every shipment I made I would have to spend an hour proving they had already received payments. Then they started using a collection agency to get payment for shipments that were paid for. If you don't mind dealing with with a crooked company, then UPS is for you

2) They lost an envelope containing a certified check in the amount of about 8,000 US Funds. When I called, their answer: " Lucky you, you don't have to pay the expedition charges". It is a huge problem to cancel a certified check.

3) I have paid the duty and customs invoice in advance of receiving the shipment. The night before delivery, I saw that the duty invoice was still marked as unpaid. I called the 800 number and they confirmed that the payment was received and that there would not be delay. The next day the driver showed up and insisted to get paid. We had the UPS payment receipt yet the driver insisted he could not accept it.

Never deal with this company. Never!

Recently, I have ordered a product from Wacom, I thought it was a routine to get it. But UPS responded that the address was incorrect, I called back intermediately pointing out we have this address since 1997, by 5:30PM that day, I called customer service again, told that the shopper requested sending back. Again, I placed the second order from Wacom, telling the lady if we could use another express service, she said let's use same carrier again, and on the delivery date, I was told that the address was incorrect. This time I called the costumer service, requested to keep the package at local hub, finally I got my mail yesterday morning. It was such a struggling, the UPS delivery guy was so exceptional. I got my Amazon packages 3-4 times every week, it never happens. Is that my fault to have an unchangeable address?

This is the worst shipping company ever, sad how far this company has fallen. They delivered package to wrong addresses; this is not the 1st time, mind you, my home is the only one on the street with the address numbers marked on the mailbox. I filed a claim, 2 minutes later they noted that the investigation is complete, and the package was confirmed delivered via there proof of delivery? What proof the package proof of delivery has no gps plot points to confirm location package was scanned at, no picture of where package was left and this is a amazon requirement. Now I have to fight for my $200 Christmas present with shipper, bank, etc. all because ups is completely incompetent. And its not like I have another $200 to purchase another gift. Horrible service, horrible customer service, you have to talk to a computer the whole process? There system is set up as if they never make a mistake. I will never purchase an item via any company that ships with ups. Thanks for a great Christmas ups

Well worst driver, honestly dont how she got the job probably cause the company dumb too. Package got delivered 26 mins after i called that it never got delivered i was here the whole time outside and then the driver came here and she said oh yeah forsure didn't pass here and doesnt remember where she delivered it and i still call the company and they start a investigation now i have to 8 days until they decide what to do? Like really? And then ima have to wait more until my package is delivered wow all because of that person doesnt know the job if u cant take it or handle it. Dont even work there. And company gots to do some upgrades and fire some people cause they doing a bad job and work on this type of stuff asap that min. Like come on I called u right after and it wasn't a hour later or a day. Come on find my package. Or give me my refund and plus more so I can get my express shipping.

Ups delivered my package to another home that wasn't mine on my street or lost my package. I put in a claim when they investegated they aparently tracked the package to my location gps. Still dont have my package though. I recieved 2 item the same day with pictures for proof of delivery and UPS said they delivered my tiles for my patio 27 pcs thats a pretty big box. Ups has me sign a paper twice saying I have not received my package just to tell me there is nothing they can do and that they advise me to file a police report. No patio tile, no money returned, nothing but a big inconvenience of filing a police report... I could have done that April 29th when my package came up missing. All this wasted time and i still have no patio floor... :(

This is the first time I have used ups and holy $#*! are they terrible. Supposedly my package arrived a week ago and now they sayin it's gonna be another week. $#*! ups

THEY LOST A PACKAGE WITH DOCUMENTS THAT WILL TAKE 3 MONTHS TO REPLACE BY VARIOUS STATE AGENCIES. AFTER SEVERAL UNSUCCESFUL ATTEMPTS TO GET THRU TO AN AGENT I PROCESSED A CLAIM THRU THE WEBSITE. AFTER A WEEK I RECEIVE AN EMAIL THAT THEY ARE CLOSING THE CASE BECAUSE THEY CANT REACH ME.
THEY MADE NO PHONE CALLS
THEY SENT NO EMAILS
NO ONE GIVES A DAMN
WORST DAMN SHIPPING COMPANY!