UPSReviews 2,216

So. I intended to send one of my friend a birthday gift through UPS. Packed it up all nice with paper to prevent damage. Only to find that after I had left the I realize the receipt had the wrong address. I had said one and the woman at the counter put another address. So I've been fighting tooth and nail these last few days to get the address changed on the package to no avail. Went to the store and the lady told me I had to go online and do it. I called customer service, "go online and do it." So I made a UPS account and put in the info for the package so I would be able to go and change the address. Apparently they send snail mail to verify your address, which, I get. But it's BS, especially on time sensitive things like this. I had even set to get notifications on my phone when the package was delivered as the wrong address was only a few doors down from my friend. They asked me about it and I checked the tracking- It had been delivered HOURS ago. I never got a notification. My friend went to ask their neighbor if it had been received and it hadn't. So either the neighbor is lying or someone stole the package. I tried to go in to my account and file a claim on it but of course- the package isn't associated with my account- so I can't go in and do a claim on it.
So this was my first and *last* time using UPS to send packages, because as much as they put me though only to still get it wrong- is ridiculous. You're honestly better off using Fedex.

Automated phone and chat systems are useless and infuriating. Impossible to speak to a human.
Time sensitive package that should have been delivered in 3 days is now 10 days and still not delivered. Our customer is losing patience and the product is likely ruined anyway. The website says the package is stuck in a warehouse. No way to find out why or what can be done about it. The contact us info also does not work. To get a phone call you can enter your info but the submit button does not work. How is this company still in business?

I had a package that needed to deliver to my office but failed for the 1st time, because I don't work from the office.
I called UPS to change the delivery address to my home, and UPS Rep. Asked us to have a conference call with the sender to authorize the change of shipping address. We did. However, the UPS driver went to my office for the 2nd delivery today, and which was failed again, because there was no one working in the office.
Then we called again to confirm the change of delivery destination. The customer service REP. Said that they would have someone in the supervisors to call me back in 15 mins. We waited and waited for one hour and no call. Then we called in again and luckily we got Amanda who indicated herself as one of the supervisor. She said what we have done yesterday was not appropriate, and require to have the sender call the UPS to make the change of delivery destination. But NO Guaranty was promised, the package returns to the sender might take place after the 3 attempt fails.
If it is truth, why should we waste our time?
Amanda did not listen to me and cut me off repeatedly in the whole phone dialogues.

Ordered a computer on the 9th from Amazon with a delivery date from the 15th to the 17th. Checked online with UPS on the 14th and they indicated that it had shipped on the 9th from NH and arrived at a facility in Illinois on the 14th with a notation that it was delayed. Went to an online chat and their customer service idiot, Pauline P told me that indeed the package was in Illinois but that it would arrive at my home in Washington State tomorrow morning. Considering the fact that that it was a ground shipment, I was pretty confident that 1) it would not arrive on the 15th and 2) that Pauline P doesn't have a clue about basic U.S. geography, and 3) UPS hires folks who are dumber than rocks.

Not only did the driver throw the package from the bottom of my stairs, but it also hit the front door and scared the heck out of my mother and my dog. Then as an added bonus, the box is totally open! The tape is clearly torn through and didnt break open from just being thrown. This box looks like its been through hell, and its supplies for my first grade classroom. Not. Impressed. I don't know if I need to have a word with Amazon about their packaging skills, but I know I for sure need to give a heads up to UPS that their driver just about put a dent in my door and was possibly checking my stuff.

How are you going to say, a shipment is supposed to be delivered by this date, then keeping delaying the delivery date until "there is no information available". Completely unprofessional and the fact that this is supposed to be express shipping is terrible. The customer service obviously didn't provide any viable solution, so I'm out on both money and the items I purchased. I don't know why companies continue to use this company, when they're so incompetent at doing one thing, which is to DELIVER a package on time.

Emergency family situation with funds in package! Emotional distress and not attending family funeral out of state. Employee made a mistake, UPS delivered wrong day, didn't make it right no matter what I was willing to do or give, blamed me for shipping options not being right but employee created in store and illegally did not release my prepaid overnight open ended return. And package the day it arrived overnight. CONSUMER RIGHTS, CIVIL RIGHTS, CUSTOMER MENTAL HEALTH, BREACH OF CONTRACT and MOOORE!

I called at 8am est to get information to file a claim for a package that they stated they delivered by front door and I requested to receive text alert so at 7:29 pm on 03/11/2022 a package was left by front door per UPS couldn't locate but on 03/12/2023 8:00am the next morning I received the alert I requested when package is delivered tried filing claim as I was instructed to to find out it's a contract with the usps and I had to go through the shipper I wanted to have all calls monitors for quality for them to tell me they don't have the capability over seas is the problem they don't completely understand what your saying and the overall experience is horrible saving money is costing your business it's integrity and your customer service rating will always be a 1star Carol Tome you have to do better as a CEO. Terrible experience with UPS the company as a whole is horrible.

Leave package at my door step if not responsible enough to Take to Access point I drive to access and it's not there nor at my house and no one can tell me where is my package telling me to call my sender hahaha these people suck FedEx would never

UPS just lost a USD$200 worth of package. The only saving grace was that there was a $50 insurance, but obviously that is not enough compensation for what was lost. Please avoid if possible. UPS is even worse and more unreliable than USPS. Would give zero star if possible.

I responded to an urgent request for some technologies by Ukrainian defense forces that I was able to respond to. The box weighed 27 lbs. but they billed it at 67 lbs. It was shipped to a Warsaw, Poland destination address and the shipping charge was $1,365 + $80 "service options + $217 "fuel surcharge" + $57 packing charge for a total of a whopping $1,723!
I then spent an hour on hold with customer service and never got to speak to anyone. Why do I feel like I was ripped off big time?

I'd give a zero if there is an option. I saved a set of shoes from my deceased horse as a memory. I found an artist who reworks on old horseshoes to make an art piece. I mailed it through UPS and they lost it. They offered a lousy 100 dollar claim which I refuse to accept. They keep asking for cash value for the item. The factor is that the package means nothing to anyone else but means the world to me. They have no respect for the personal items i have there. They just lost it with no excuses. UPS is a heartless, cruel cooperate can't even do their job right. A Worthless piece of S***. Avoid at all cost.my tracking number is 1Z165A6V*******039. If anyone come across this packaging please return to sender.

This is the second time happening I order a package they claim they deliver the package and I never received the package. UPS is the worst delivery company. There customers services is not professional I was expressing my frustrations and the lady put me on hold…. UPS THESE DELIVERY GUYS ARE THE WORST THEY NEVER DELIVERED PACKAGE THEN PUT ON THE WEBSITE THATS ITS BEEN DELIVERED AND I NEVER RECEIVED MY PACKAGE. Very upsetting

FRANCAIS PLUS BAS: Personally ups, sent a boiler that was destined for quebec, ontario, brampton in nov 2021?

We sent a courier to pick it up, and they wouldn't give it to us. VERY VERY BAD CUSTOMER SERVICE. Every time we call, we have to start over. They put our complaints in file 13. INEFFECTIVE INVESTIGATION DEPARTMENT, BUREAUCRATIC DISASTER,
Personnellement ups, a envoye un chaudiere qui etait destine a quebec, en ontario, brampton en nov 2021?

Nous avons envoye un courrier la ramasser, et ils n ont pas voulu nous la remettre. TRES TRES MAUVAIS SERVICE A LA CLIENTELE. A chaque fois qu on appelle, il faut recommencer. Ils mettent nos reclamations dans la filiere 13. DEPARTEMENT INVESTIGATION INEFFICACE, DESASTRE BUREAUCRATIQUE,

ET ups nous a perdu 3 chaudieres DE 46LBS en 12 ans et 1 erreur dicom mais retrouve, 0 puro, 0 fedex

Tres frustrant. D autant plus, que c est une chaudiere de 46lbs?

I have never experienced so bad service! They don't notify about anything. I'm waiting the whole day for my parcel and it's not even in the city yet. Like WTF?!

They are bad business over all, I hate ups... they don't know how to get the job done and put costomers first

It already happened at least 4-5 times where UPS returns my parcels with no explanation. According to the tracking numbers, some information were missing, but instead of contacting and telling me what was missing they returned the packages. When I tracked the parcels though, it showed that they "made" several attempts to contact me, which is a complete lie. They never contacted me! Recently, one of my suppliers tried to ship out a parcel with UPS and once again they returned it to sender because according to the tracking number the consignee address wasn't correct but it wasn't true either. I checked the address and it was correct.
And every time, I contact the call center they can't even tell me what document is missing. It's simple a waste of time and money to deal with them. I rather use FedEx or DHL.

I had a very important document sent overnight and requested that someone sign for it. I called customer service several times and got different information from each agent. In addition to false information. I was told that I would receive an email so I could start a dispute process or investigation and I never received it. So I called back to get another agent who didn't even see any information from the previous agent. So I requested a manager and was told no one was available. BULL$#*!. So I requested corporate number and was told by Daniel in customer service (she would not provide what area she working from to narrow her incompetent $#*! down) that she had no corporate contact was available. The lies. I went on google and located the corporate number within five minutes. Yet they don't allow there agents to provide this information to guest who have issue with a time sensitive package. This is how you treat your customers UPS? Worst service ever its disappointing to say the least. This was an error on your behalf which is detrimental. I received no compassion from any agent I spoke to in fact they could careless. No one try to get my issue resolved or offer alternative options. I will blast this on every social media platform daily. Others need to know not to use this company for important documents.