UPrintingReviews 295

There are a ton of printing places on line, I was trying to save a few pennies and get a faster turnaround time and found uprinting. My stickers came without a way to peel them like others with a cut on the back for an easy peel-off. The paper stuck to the sticker so they would not peel and they creased when you tried to peel them so they looked bad when you finally got most of the paper off. They could not be saved or used. I called the customer service line and was disappointed in the customer service I was told 2 days for a rep to get back to you and let you know if they would replace them or refund you or neither. No, I am sorry, no help just a canned answer that this is policy. I learned my lesson, and I am waiting for a return call. I am sure I am out the stickers and money.

Set up and ordering the cards was so easy and fast and the quality is so good for the business cards...Thanks so much and you will be getting all my card needs...

I ordered Fold over Necklace/Bracelet. I received unglue Fol dover Necklace/Bracelet. The company wants me to glue or staple them myself. What's going on with these Companies lately? Is it really inflation that makes them acting this way. I lost my money.

I had uprint make me bookmarks. On many of the bookmarks, the background color did not extend to the whole surface as it should. Also, it was difficult to make an edit that I wanted and the first chat rep could not help me. The second one could.

The thing is they lack Customer service. It's not that the product is terrible but this isn't a company you can grow with and that's the thing. They make a-lot of mistakes but if You need something small to start out it's not such a risk. I wouldn't trust a large order with this company though. If I can't grow with you due to negligence on your part it's just not worth it. I took a really big blow because I thought this company had my back but I soon realized if you ask for anything more complicated than a square you may indeed run into a few problems. And sadly once they have collected your money, there will be no proper due diligence to complete orders just automation and oversees call center help. I can tell that this company does not take into consideration that their clients have extremely busy lives and are outsourcing this service because they need help. One of the things I found to be very interesting as a graphic designer is that they never recommended what a graphic designer would have recommended for a specific logo. They just said change your logo, as if they had no experience with graphic design, as if changing the shape of a "set" logo is so simple. So Instead of telling me to essentially re-brand, they could have just recommended a proper size that would fit the logo but for some reason that wasn't something they were able to come up with in their own. Sadly They kind of leave you guessing while providing no proper solution, you have to guide them - they will not guide you and if your not a graphic designer that could be really bad for you because unfortunately, they seem to lack the integrity or the motivation needed to go for the long haul. They kind of feel like a turn and burn kind of company and you never want to invest in some thing that makes you feel like you're being turned & burned. Again, if you need something small and insignificant for a party or something that isn't your livelihood then this is a great place to get your stuff but if you're running a business, this company is too much of a risk.

I did order, paid for business cards, design, and delivery. It takes over 3 weeks to receive my order. 20% of my order amount was missing! I contacted uprintting and told me if production can make it and send it to me. No one returned back to me. I called again, and they still did not ship the rest of the order