UPrintingReviews 295

I have ordered numerous products from UPrinting and have always been more than pleased. UPrinting has taken my "less than perfect" graphics and improved them immensely. They are my go-to for printed items.

Had a very bad experience i ordered kiss cut stickers, and first of all their customer service is the worst. They outsource the call center in order to save money on labor, and these poor people somewhere out in thailand or somewhere have no clue about printing, it is not their fault. I had to call several times to get my proof. The proof i received was just a picture, i was expecting a sticker sample, which they did not clarify. I have been put on hold for 30 months every time i call.
Finally, i was able to get past the proof, and received my first batch.
The first batch was cut unevenly. Around the artwork there were big white gaps, in some places larger and some places smaller. I called and told them this is not acceptable. I either need an even cut around the edges to make the white space uniform, or cut as close as possible to the artwork, so there are no white spaces. They told me to send an email to claims.
I got an email back from erika, stating that my order was within tolerance.
If this is tolerant, to cut edges unevenly, then what they advertise as a 33 point check (quality, precision, experience) is absolutely false.
I was told they will redo the job, but if the uneven cut comes again, there is nothing they can do.
I cant believe people accept subpar products like this.

Extremely slow. Took 2 weeks just to get a quote and apparently takes 6 business days to print a small job that a local printer can do in 2 days. Also there is nothing that can be done to speed up the process, so if you need it as quickly as possible, you just have to wait a month to get it.

This company and their phone service are terriible. Hard to talk to people who have such rough English and they take forever on the phone. I placed an order and had to adjust the artwork and they held up the order until I paid the additional $25. I Paid the additional $25 and they sent me the exact same artwork without any changes for me to proof They are great at apologizing but do nothing to improve their service.Never Again!