United States Flag Store
Sitejabber Website Reviews and Complaints
business logo of United States Flag Store

United States Flag StoreReviews 8,957

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.


united-states-flag.com
Founded in 2001
New Stanton,, PA, United States
+37
Sponsored message from United States Flag Store
One of the oldest flag retailers online.
Visit Us
How would you rate United States Flag Store?
grey star
grey star
grey star
grey star
grey star

United States Flag Store Reviews Summary

The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
583
value
362
shipping
361
returns
16
quality
3,122
This company responds to reviews on average within 2 days

Instant Feedback

48,588 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Products came one day early and as always 100% as advertised. Will refer to others and will buy again. God Bless America!

Date of experience: October 11, 2017
North Carolina
1 review
1 helpful vote
Follow Sandy C.
Unfollow Sandy C.
Share Review
Report Review

Beautiful!
October 5, 2017

Easy website! Great customer service! Fast delivery! And a very quality flag! It's waving in the breeze now! We love it!

Date of experience: October 5, 2017
New York
2 reviews
1 helpful vote
Follow Bernadette W.
Unfollow Bernadette W.
Share Review
Report Review

Quality merchandise
October 5, 2017

I had purchased a flag display case from another vendor. The flag kept opening the back board. This one fit the flag perfectly. The case had hinges and opened like a door. Beautifully made, a quality purchase. Thank you

Date of experience: October 5, 2017
Virginia
1 review
0 helpful votes
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

Keep em Flying
October 1, 2017

With pride I fly every flag I have purchased through US Flag Store U.S. Flags, state flags, sports flags all. Your store flies high above the rest.

Date of experience: October 1, 2017
California
1 review
0 helpful votes
Follow Pliny B.
Unfollow Pliny B.
Share Review
Report Review

US Flag for cars
September 29, 2017

Very good pricing on product but shipping cost was more than the 5 flags that I bought. Very good quality; just too bad that they weren't "Made in the USA" items.

Date of experience: September 29, 2017
California
1 review
0 helpful votes
Follow Rainer H.
Unfollow Rainer H.
Share Review
Report Review

It took me a couple of minutes to find what I wanted. The price was fair, and the delivery was fast. You can't ask for more.

Date of experience: September 26, 2017
Virginia
1 review
0 helpful votes
Follow Phyllis B.
Unfollow Phyllis B.
Share Review
Report Review

Perfect in every way
September 24, 2017

Very easy website to navigate; huge selection to chose from and very quick shipment. Will definitely use again... thanks!

Date of experience: September 24, 2017
Minnesota
1 review
0 helpful votes
Follow Ronald W.
Unfollow Ronald W.
Share Review
Report Review

Better packaging required
September 23, 2017

Only problem I have with the order is that all three gold ball ornaments that go on top of the three flagpoles were damaged. The thin aluminum was easily crushed by the weight of the flagpoles during shipping. More padding or a separate compartment for them should be part of preparing the flagpoles for shipment. I will be contacting customer service to request replacements.

Date of experience: September 23, 2017
Virginia
1 review
0 helpful votes
Follow Dale G.
Unfollow Dale G.
Share Review
Report Review

Very nice. High quality. Packed well. Shipped quickly. I recommend anyone looking for flags that here is your company.

Date of experience: September 22, 2017
California
1 review
0 helpful votes
Follow Jeff W.
Unfollow Jeff W.
Share Review
Report Review

Just what I wanted
September 22, 2017

Received 7 days earlier than when promised. All items were safely packaged in box. Outside packing tape was not completely "stuck" to box. Looked like it had not been completely "licked"

Date of experience: September 22, 2017
California
1 review
0 helpful votes
Follow Carlton L.
Unfollow Carlton L.
Share Review
Report Review

I take care of 12 flags in our age-related community... 5 flagpoles and 7 house-mounted flags (3'x5' & 2'x3')... I have found that the Super Knit Polyester US flags to be the best for longevity... replacing flags twice a year instead of 4 times as in the past... for the most part, replacement is due to sun-fade in the sunny Yuma, AZ, weather, rather than wear and tear...:-)

Date of experience: September 21, 2017
Pennsylvania
2 reviews
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Better than I expected
September 20, 2017

The price was so inexpensive that I figured the flags would be chintzy. Thankfully I was totally wrong.

Date of experience: September 20, 2017
District of Columbia
1 review
0 helpful votes
Follow Pam L.
Unfollow Pam L.
Share Review
Report Review

Fantastic Item!
September 19, 2017

My husband has wanted a U.S. Navy Flag for our 2013 Ultra Tri-Glide Harley since we bought her in 2013. Nobody stocked them, because they weren't fast sellers. I found this website, which is super easy to use, and I received my item right on time. (Ordered regular shipping on 9/13, and received 9/18). I didn't take it all the way out of the package, it's a Christmas gift, but what I did see, it looks great!

Date of experience: September 19, 2017
Wisconsin
1 review
0 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Share Review
Report Review

It's been 8 days since I placed my order and it is still "in process". Holds were placed on checking account for billed amount but never processed and eventually removed (unprocessed). Very disappointed. I'll give them 1 chance to fix it and if not, I cancel the order.

Date of experience: September 15, 2017
North Dakota
1 review
0 helpful votes
Follow Roberta B.
Unfollow Roberta B.
Share Review
Report Review

Perfect!
September 13, 2017

The flag was all that I expected, it arrived in a timely manner. Would order from this company again.

Date of experience: September 13, 2017
Illinois
2 reviews
0 helpful votes
Follow Stephen R.
Unfollow Stephen R.
Share Review
Report Review

The product appears to be of good quality though one flag ring came without its set-screw. While I've decided to treat urn the item the rings because they don't look good on a crime pole, I think they would be just right on a white one.

Date of experience: September 13, 2017
Arkansas
1 review
0 helpful votes
Follow Nelda B.
Unfollow Nelda B.
Share Review
Report Review

Flag order response
September 13, 2017

Flag was ordered 9/6/17 and received 9/13/17. Service was adequate but not as prompt as I expected from reading the website.

Date of experience: September 13, 2017
Maryland
1 review
0 helpful votes
Follow Robin S.
Unfollow Robin S.
Share Review
Report Review

Delivered in Timely Manner
September 13, 2017

The flags can in timely manner. Folded and wrapped pretty nice. I am not sure about the quality. However, if the quality is anything like my first order than I would probably rated a five star.

Date of experience: September 13, 2017
Alabama
1 review
0 helpful votes
Follow gabriele H.
Unfollow gabriele H.
Share Review
Report Review

Flag - Oder
September 11, 2017

I not have receive jet my Order, was you send ou on 9. 2. 17 sh your E-Mail
Gabriele Harrison. I like the answer today.

Date of experience: September 11, 2017
Germany
1 review
0 helpful votes
Follow Lynn H.
Unfollow Lynn H.
Share Review
Report Review

Late. Had trouble last time getting some of my items on time when promised also. Customer service was not at all concerned when I contacted them.

Date of experience: September 8, 2017