• Uniqlo

Uniqlo

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Uniqlo has a rating of 1.42 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uniqlo most frequently mention customer service, return policy, and credit card problems. Uniqlo ranks 952nd among Clothing Other sites.

  • Service
    40
  • Value
    41
  • Shipping
    37
  • Returns
    40
  • Quality
    40
Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
0
Negative
16
11
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So, I called the customer service, which underestimates the wait time on the phone.
  • But this changed return policy is got me so heated that I'm no longer purchasing from them until they change it back.
How would you rate Uniqlo?
Top Positive Review

“Love the heattech”

Pauline M.
5/10/23

Love the heat tech clothing. The items feel lightweight but keeps you very warm. I appreciate Uniqlo's minimalistic style too. Most items I got were quality - only one has disappointed.

Top Critical Review

“Beware of return/exchange issues”

Renee K.
10/21/23

Quality is unimpressive and ridiculous return policy. I returned an item within 30 days as policy but because I'd exchanged it once before (picked up wrong size the first time) they only gave me a store credit. I won't shop there again.if I'd know I would have gone to a retailer that has a normal return policy. Not customer friendly! Beware - the won't tell you this and you have to hunt in the small print

Reviews (112)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (43) return policy (13)
Thumbnail of user edmundm74
1 review
1 helpful vote
January 3rd, 2024

I will never shop there again.
But if you are looking for cheap clothing without any customer service and an expensive return policy, Uniqlo is your place.

Thumbnail of user 2000shahjainam
1 review
0 helpful votes
January 7th, 2024

I ordered from Uniqlo online store and assumed that I'll be able to return the items if I don't like it. When trying to return through mail they charge 7$. I then tried to return it in store and they said they don't accept the returns if purchased online. Worst experience, would never buy online from Uniqlo again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneek468
1 review
1 helpful vote
October 21st, 2023

Quality is unimpressive and ridiculous return policy. I returned an item within 30 days as policy but because I'd exchanged it once before (picked up wrong size the first time) they only gave me a store credit. I won't shop there again.if I'd know I would have gone to a retailer that has a normal return policy. Not customer friendly! Beware - the won't tell you this and you have to hunt in the small print

Thumbnail of user donneb
1 review
0 helpful votes
December 9th, 2023

I had a hard time placing my order online. I Called customer service and she was impolite cutting me off when I was trying to explain myself saying she could not help me anyway with my issue. And I asked how many customer service agents they have in Canada I called several times and she said only her. It would be nice if Uniqlo's product was as good as customer service. So disappointed.

Thumbnail of user marthal1064
1 review
0 helpful votes
December 16th, 2023

I purchased 3 shirts that were too small. The return policy was confusing but it said I could exchange but not return at a store. One of the shirts was defective also - it has white marks on it. I took them to the store with the original packaging which includes a URL code and price. Tried on next size up which fit and went to the register. They would not EXCHANGE these items without an email or invoice which I did not have. The manager did not seem to believe the one shirt had arrived damaged and was not particularly friendly. He gave me the customer service # to call and they said it is at the store's discretion. So after spending over an hour to get there and go through all that and get home I spent quite a while with a customer service rep on the phone who actually was helpful though she had to keep putting me on hold to ask her supervisor questions. She found my order in their system. The upshot, I can not exchange them I have to just return them, I had to sent her photos of all the packages and the defective shirt, and go through all the aggravation now of packing them all up to send and taking them to the post office. I liked the shirts but they just lost my on line business and I likely will not return to that store either, I could not believe how hard this was and is and that the manager did not accept that I had not worn that defective shirt. I like their products but I am through with them.

Tip for consumers:
They did waive the $7 you normally have to pay to return something!!! But seriously.... sending something back to exchange should be free and I should have been able to exchange. They lost the sales andmy confidence.

Products used:
One pair of heat tech pants I kept.

Service
Shipping
Returns
Quality
Thumbnail of user br407
1 review
2 helpful votes
November 5th, 2023

Buy online no in store return. You ship back the item you bought and charge you $7.00 and takes a long time to get your refund. Worst exchange and return policy. Money hunger

Tip for consumers:
Very hard to get in touch with a customer service. All you get is their automated message.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesm104
3 reviews
14 helpful votes
August 28th, 2023
Verified purchase

I ordered some trousers from their website. Their description indicated that they would fit me but they turned out to be much too small. I checked their return instructions and i realized exchanging these was not going to work out, as complying with their policies was going to cost me a lot of frustration and they probably didn't even have my size. After checking reviews of the company online I realized that getting satisfaction would be impossible so I dropped the trousers off at my local Good Will recycle store.

I'm out $62 and I will never buy anything from Uniqlo again. Lesson learned.

Tip for consumers:
Poor sizing information and descriptions on website, unreasonable exchange policies, frustrating website.

Products used:
I could not use the item and I gave it away.

Value
Shipping
Returns
Quality
Thumbnail of user robertak122
1 review
3 helpful votes
January 26th, 2022

When washed for the first time, all the down or whatever the Chinese used as insulation, turned into lumpy balls, visible when held up to the light. After sending numerous chats, swapping emails, submitting requested photos, the receipt, & requesting either a replacement or a refund, UNIQLO now advises we will have to return to the actual store in Stuttgart, Germany (from USA) for resolution. Hope the EURO 70.00 paid, ultimately costs them more in lost business from bad reviews.

Thumbnail of user paulinem92
25 reviews
18 helpful votes
May 10th, 2023

Love the heat tech clothing. The items feel lightweight but keeps you very warm. I appreciate Uniqlo's minimalistic style too. Most items I got were quality - only one has disappointed.

Thumbnail of user eduardos239
1 review
4 helpful votes
April 12th, 2023
Verified purchase

Just buying using a credit card is impossible! Requires registration and personal data, delivery takes 7+ days and costs $17

Products used:
Down jacket

Value
Shipping
Thumbnail of user mikew2360
1 review
4 helpful votes
July 1st, 2023

Returning merchandise is impossible, whether to store or warehouse. Never once did the individual I talked to even talk about a credit. Not sure they even have such. But if you order online, consider it a no return purchase with no exceptions or concern about any of the details. Poor customer service culture within the company. Please spend your money elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kennethc1153
1 review
3 helpful votes
February 4th, 2023
Verified purchase

After spending over $150, the store wouldn't give you a free bag. You also have to check out on your own and no sales associate will help you.

Thumbnail of user aa500
3 reviews
2 helpful votes
October 5th, 2021

Got some gloves a year ago and had no issues with the site or quality. Good experience. Other items somewhat spendy

Service
Value
Shipping
Quality
Thumbnail of user sarahh2673
1 review
0 helpful votes
October 20th, 2023

In this day and age of fast tech Uniqlo is sadly slacking. I refer to their offer of a "welcome £10 voucher" for new customers. Straightforward one would assume especially as many outlets do the same and the "welcome coupon" appears instantly at the online checkout.
Not the case with Uniqlo. The advice is that the voucher takes 24hrs to arrive in our email! Not terribly helpful when you have a basketful of goodies! Oh and there are no guarantees that your voucher will appear at all.
So contacted "helpbott" - an hour later and having been cut off from a "live agent" no further forward and advised wait for 48hrs! Phew Uniqlo really does want me to have a "fast retailing" experience ….to please and satisfy customers (me).
Sooo I would like to thank Uniqlo because I have in fact saved myself £450! How, yep emptied my basket.
I wish more retailers were the same; I could save my self a fortune

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonl604
5 reviews
6 helpful votes
December 13th, 2020

I have not had to contact customer service, which seems to be reason for most of the negative reviews. I have couple of items that I only purchase from Uniqlo, including jeans and camisoles, that fit well, are good quality and very reasonably priced. Deliveries take a little longer to arrive than purchases from some other sites, but have never had problem with not receiving delivery or receiving wrong item.

Thumbnail of user isar13
1 review
4 helpful votes
December 11th, 2022
Verified purchase

I used to really the brand but after several terrible customer service experiences I have now officially decided not to ever do business with them. Last straw was bringing back some items from an online order to their Montreal store and being told that they would not accept them back, because online purchases have to be sent back via FedEx only (they would not accept to take the items back and give me a store credit either, which I was prepared to accept, because of some obscure excuse about their cash register system). So I carried a box all the way to their store for absolutely nothing, and now had to carry it back home and will now have to find a FedEx location (another special circle of hell), because their own stores do not honor their own returns. Tried calling customer service only to be told that they could not do calls, only chats. Really an overall awful experience, the customer is really not at the center of their business model. Will boycott deliberately for that reason. Shame also that a company that projects supposedly environmental values had me carry this return back and forth for nothing and is now requesting that I spend even more gasoline to send it back to their warehouse via a third-party provider… actions speak louder than words!

Products used:
Several until their return policy convinced me never to do business with them again - they have some really good basics and their clothes are well made but they are not worth the inconvenience and the terrible customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user elenar202
1 review
6 helpful votes
March 20th, 2023

I used to shop a lot at Uniqlo online store until they changed their return policy. Now if you are buying from online store you won't be able to return/exchange at physical store and you will have to pay return fee 7$. The customer service in Uniqlo Manhattan store is rude and disrespectful to their customers. I stopped buying at Uniqlo, there are many other brands that value their customers.

Tip for consumers:
Don’t buy

Products used:
Many different items during the years. But I am not buying here anymore.

Service
Thumbnail of user lisaw2523
1 review
4 helpful votes
May 27th, 2022

I will never order online again from Uniqlo. If you need to return there is no way to return in store. No way to reach CS. They have the nerve to deduct shipping costs. The return took 2.5 weeks and I needed to dispute the charge with my CC company. The item shipped to me wasn't even in packaging. A previous down jacket had a zipper that would not work. Total crap experience all the way around.

Tip for consumers:
Avoid

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user janisd53
1 review
2 helpful votes
June 16th, 2021

SHOCKING!
I MEAN POSITIVELY SHOCKING! I knew Uniqlo, my kids shop there and I always bought stuff for them there. But never for myself. Once I had an interview and I was asked a question: what brand would you associate yourself with? I told UNIQLO! Lol I love their innovation, recycling and also phylosophy. But then I though if I associate myself with this brand I need to buy at least something from there. So I went shopping. For the first time I tried their clothes on me. WOW WOW WOW! I discovered the new dimension of how clothes can feel on you. The comfort, the cosiness, the feeling of warm hug was just Devine. I spent quit a bit of money there and left with massive bag of Uniqlo clothes. I think if you tried them on you ones, you will never not want to go back to the clothes we used to wear. It is a new dimension of comfort, softness, breathability and sensation. I am bewitched be this brand. I am so glad I said I associate myself with UNIQLO. This is something what everyone needs in their life. It was like a Devine encounter between human being and clothes. I found what I was missing in life... your hiTech technology on clothes is second to non. So happy. Thank you UNIQLO <3<3<3

Tip for consumers:
SHOCKING!!!
I MEAN POSITIVELY SHOCKING! I knew Uniqlo, my kids shop there and I always bought stuff for them there. but never for myself. Once I had an interview and I was asked a question: what brand would you associate yourself with? I told UNIQLO! lol I love their innovation, recycling and also phylosophy. But then I though if I associate myself with this brand I need to buy at least something from there. so I went shopping. for the first time I tried their clothes on me. WOW WOW WOW!!! I di

Products used:
BELTS, TROUSERS, POLO SHIRT, T SHIRT, JUMPER

Service
Value
Quality
Thumbnail of user tuyenn19
1 review
0 helpful votes
September 14th, 2023

I bought a sweater in one of there stores in NJ. I would like to return it in NY stores but they said I can't. They told me I had to go back to the original store. They never informed me when I bought the merchandise. They told me it was on the receipt. I don't like their policy. I wouldn't come back or buy anything from them until they change their policy. It is not convenient

Tip for consumers:
Not happy with their service. Will not shop at their stores until they change their policy

Products used:
Not fit

Service
Returns
Thumbnail of user regit1
1 review
5 helpful votes
November 30th, 2022

How can anyone run a business without the ability to cancel fraudulent charges? I've never heard of this company and some twat got my card # and used it at this sweatshop-run clothing store. Contacted bank and got that ball rolling but this pitiful excuse for a company won't even attempt to cancel the order even though it is verified fraud.

AVOID THIS COMPANY EVEN IF YOU LIKE THEIR STUPID CLOTHING. Businesses like this have no reason to exist so stop giving them your money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sojub
1 review
3 helpful votes
January 1st, 2022

Quality of men's clothing is below par.
Purchased online, fit and material is below expectation, so items were returned - they take $7+ another $7 off refund for shipping and something else. Can't talk to customer service, nor is there a number to call. Never getting a product from this horrible company.

Tip for consumers:
Do not buy Uniqlo

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyb668
2 reviews
5 helpful votes
December 24th, 2022
Verified purchase

I bought 2 shirts - neither fit well. It's just a style issue, the fabric and manufacture seemed fine. I returned them (in a single bag). I knew I'd pay return shipping, which wasn't cheap but not too bad ($7.99). But when it was returned, they also deducted $7 more. I chatted with their online help (there's no email or phone option). This is just a "return fee" - the items were returned in good shape. So my return of a $40 item cost $15, and my refund was about $25. I was allowed a one-time exception on this fee, but will cancel my account b/c I expect normal clothing returns to cost me return-shipping only. I recommend not shopping here unless you know exactly what you want.

Shipping
Returns
Thumbnail of user natan4
2 reviews
5 helpful votes
March 22nd, 2023

The system is not user-friendly. It is not easy to make an online purchase in store. Staff doesn't know the system and they sent you from one customer service to another. The worst store the worst customer service in the system. Everything is polyester and not too many natural fabric is out there. Never again

Service
Value
Shipping
Returns
Quality
Thumbnail of user livnatakselrad
1 review
6 helpful votes
June 13th, 2023

Didn't get the jacket, they don't care, sent me to talk to shipping company, Ontrac, even worst than uniqlo. Bad bad experience

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop UNIQLO.com for the latest essentials for women, men, kids & babies. Clothing with innovation and real value, engineered to enhance your life every day, all year round. UNIQLO US.

How do I know I can trust these reviews about Uniqlo?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.4
112 reviews
Have a question about Uniqlo?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business