Expect to experience delays with your online orders. If you call to question about the status of your order, you will be told to wait one or two more days when it's already past the day advertised.

If your order is still not yet shipped, they will take no action unless you call them again. It is a recurring case that I experienced with my past orders. Sometimes they do give online promo codes to compensate for any inconvenience, but oftentimes, they don't. It is almost another 3-day job to check on your order.

They don't seem to care about improving their customer service or find out about what went wrong with the order and fix the recurring issue.

It's up to customers to be frustrated and can do nothing about it. Very disappointing. I thought they would make improvements and progress in offering a better service online but they haven't.

Purchased a coat that was on the Final Sale rack marked as $19.90. I was charged $39.90 for it at the till but didn't catch the error until I got home. Uniqlo customer service did nothing to resolve this and did not honour the tag price. In addition, they took over a MONTH to respond to me via e-mail! I had to prompt them twice to get a follow up. It's a shame I'll no longer shop at Uniqlo. I love the clothing but this experience was awful.

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SHOCKING!
I MEAN POSITIVELY SHOCKING! I knew Uniqlo, my kids shop there and I always bought stuff for them there. But never for myself. Once I had an interview and I was asked a question: what brand would you associate yourself with? I told UNIQLO! Lol I love their innovation, recycling and also phylosophy. But then I though if I associate myself with this brand I need to buy at least something from there. So I went shopping. For the first time I tried their clothes on me. WOW WOW WOW! I discovered the new dimension of how clothes can feel on you. The comfort, the cosiness, the feeling of warm hug was just Devine. I spent quit a bit of money there and left with massive bag of Uniqlo clothes. I think if you tried them on you ones, you will never not want to go back to the clothes we used to wear. It is a new dimension of comfort, softness, breathability and sensation. I am bewitched be this brand. I am so glad I said I associate myself with UNIQLO. This is something what everyone needs in their life. It was like a Devine encounter between human being and clothes. I found what I was missing in life... your hiTech technology on clothes is second to non. So happy. Thank you UNIQLO <3<3<3

Got some gloves a year ago and had no issues with the site or quality. Good experience. Other items somewhat spendy

Bought this sweatshirt and it ripped in underarm.
Company is vague on their warranty and customer service is just as bad as well as returns.
If this were a salvage or used clothes shop, I would expect this situation.
But, Uniqlo has new goods. If you like these types of stores, you are on your own

I just come back from the Brussels Uniqlo shop. What was supposed to be a nice shopping experience for me, ended in a real nightmare. At the exit a security man held me saying one item had not been paid. The man at the cashier behaved like he had never seen the trousers I was supposed to have stolen. I was taken to a white room upstairs with one seat. I had to sit down and wait for another security man watching the purchase at the cashier on camera. With twice "I am sorry' in French although I am Dutch speaking, I was sent away. This is not customer care. Be polite until it is proven you are a thief. I was treated like a thief although I did not make any mistake but ever entering this shop. This will certainly be the last time as well...

I purchased a fleece jacket last fall in their Philadelphia store. Through one of the toughest winters in memory, that jacket kept me warm and was a perfect fit - for less than $20. I'm buying most of my fall and winter clothes here now.

I was ordering worth of $170 for my work and since they don't have it on store I order online, guest what I never get my package, and even on the fedex said leave it on front which not in front of my apartment door, and probably they drop it to a wrong building but customer service is not help just saying we can't give you refund, I didn't even ask for refund I ask for what I pay for. But they just don't care. And I read a lot off same experience but it's too late. Their company is really bad. If you need to get something better to the store never online, you might not get your package and lose a lot of money.