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According to the USPS tracking information, Uniqlo never shipped my package.

Uniqlo claimed the package had been delivered.

They will not credit you in spite of any tracking information that proves they were wrong. Instead, they will advise you to contact your credit card company (!). I did not receive credit for a shipment that Uniqlo never made but fraudulently claims was delivered.

Worst customer service ever. And not worth it - steep declines in quality and uninteresting design.

Attempted to purchase 2 shirts online, total price $28 and $7.99 for shipping (NYC has no sales tax on clothing and shoes under $110). Prior to entering free shipping coupon, $0 tax was listed, when I added a free shipping coupon, shipping was deducted but then tax was charged $3.50 when I changed to pickup in store, the tax changed to $1.50. I am not sure how they are calculating NYC sales tax when your zip code is clearly in NYC. These small amounts from individuals quickly add up to a nice payday for the business.

Placed order for +J 7.15 am day of release and order confirmed. 6 days later, nothing. Called and then had confirmation of full 5 piece order (and invoice) the following day. Collected 2 days later. Only 3 pieces. Called again (20 mins wait)... apologies, nothing they can do, sold out. Not the first time this has happened... appalling customer service and now have to wait for investigation prior to refund for missing pieces, plus 15 days for refund for items being returned Couldn't get much worse. You would think this was a real MickeyMouse company not a major international retailer

Awful! Purchased an order 5 days ago and it hasn't been even processed yet despite saying that they do so within 24 hours. These items were purchased for a trip and I thought Uniqlo could deliver in a week. Obviously it proved to be too much for them. Shocking in today's retail environment. Also customer service has ignored all my emails. Despite also claiming that they are available 7 days a week. DON'T make claims to can't keep. I'll take my business elsewhere. Thanks.

Awful place to deal with... it took over a month to obtain my credit which should have been for $37.79 but instead was for $27 and change. The only way I was able to get my credit was because I filled out an online form to the Better Business Bureau. There is no one to talk to in the CS department as UNIGLO blames the current Covid on not having a CS department. The merchandise is pretty goo quality but definitely not worth the the poor service and total lack customer service.

Bought t shirts after reading great reviews. Too small so I returned them immediately. It's been a month since they received my return. *they initially denied I returned the item but I had the tracking number and they miraculously found my return. I got an email stating my return was complete and that I would get an email when my account was credited. Neither have happened and after 5 weeks, I get the feeling they don't intend on refunding my money.

I have shopped at Uniqlo stores for years, and am happy with their products. In December they had a promotion with free shipping and a bonus item. I ordered eight pair of RED socks and got a ninth pair as a bonus. What was delivered were nine pair of PINK socks. When I tried to get them to correct the order they said they could not, but would give me a full refund and supply a pre paid return label. I could keep the bonus pair (donated them to a shelter) and there would be no restocking fee. RESTOCKING FEE FOR THEM SENDING THE WRONG ITEM. They did process the refund but I had to contact them again to get the restocking fee refunded.
Because of the lock down, and thinking my earlier experience was an anomaly, when they offered free shipping (mid April 2020) I ordered eight pair of RED socks (no bonus this time). What I received was 8 pair of PINK socks. Got the return label but I will never use their on line service again, and I am waiting to see if they try to charge a restocking fee this time..

I would give this company a 0 star if I can. It is the worst company I have ever shopped with both on the logistics side and customer service side. This company is a SCAM! So I ordered a few pair of pants with alterations online (was stated as free on the website) back in September 2019. They ended up charging me for the alternation and I had to call in and request a refund. Then they ended up sending the package to a wrong location, so I had call in again to track where it went. It took them 1 WEEK to get it sorted out. So instead of waiting 3 weeks (which is already long), I had to wait another week for their mistake. A couple pants didn't fit right, so I returned them in November 2019. I got an email in mid-December 2019 that the pants have been received and refunded. I never got the refund. I ended up calling customer service to figure out what the issue is. They had stated that it was a system issue they had and it would get resolved in a couple weeks. Come mid-January 2020, I still didn't get my refund. I called customer service again, and they gave me the same answer, to wait a couple weeks as they're still trying to resolve it. This same cycle goes on for another month. As of today, end of February 2020, I have not received my refund and I don't think I'll ever see it. It's already too late to do a charge back since it's pass 120 days. I will never shop at Uniqlo again! Horrible company.

Made a purchase on a Wednesday and the shipping time they claimed was 3 to 5 business days. They ended shipping my order several days later than they said and according to the tracking number I will receive the package in a total of 8 business days. Because of this situation I won't be able to receive it. I made a claim by facebook, by email and by phone and they don't give any answer. Their customer service is a complete disaster. They are scammers, don't trust this company and don't ever purchase from them online.

Uniqlo has an option to use GiftNow. If you use GiftNow, they will apply an estimated tax base on the highest sales tax in the country, with that honor belonging to California (12%). The tax is applied regardless of whether your state charges sales tax on clothing or not. If the recipient lives in a state where no sales tax is charged, the recipient receives the tax amount in the form a gift card. This is done without your prior approval. So if you send someone a gift costing $200 you will inadvertently give the recipient an extra $24. If the recipient never redeems the gift card, guess what? Uniqlo benefits from the unused amount.

Would give 0 stars if I could. I ordered two Airism camisoles. They smelled like ammonia! I tried airing them out, but couldn't. They were made of bemberg silk, so apparently, ammonium is part of the manufacture process. Customer service said that "they were defective", didn't suggest any remedy, and I returned. They then refused to fully refund the shipment, after promising in writing to refund the return shipping, too, so I had to email multiple times to get that back. Then, I had to file a PayPal dispute to get the last $4.63 back (the shipping to me) and PayPal decided the case in my favor, then closed the dispute, preventing any uploading of documents, then reversed itself because documents were not uploaded, and took my cash (charges were all by credit card) out of my account. Now I have to spend even more time fixing this. PayPal's not doing good service either, obviously. Wish I had never bought anything from Uniqlo and will never buy anything again.