Can't return online purchase to the local store.
I paid $7 shipping when purchased from online and now I have pay additional $7 for return.

Would not refund men's pants sized 35 x 34 - waist was 32 inches. When pointed out they were defected only offered exchange. Terrible customer service. Won't honour their label.

Purchased a t-shirt from Vasant kunj store and later found out that it has a hole on the sleeve. Went back to the store in 5 days to exchange the t-shirt. Manager told us that we should have inspected the item closely before purchasing them as they cannot do anything now. This reminded me of the shopping from roadside vendors, because they also respond exactly the same in such scenario.

I tried to return an item at a different uniqlo location from where I bought it from and was denied the refund. They said I can only return it to where it was purchased. What nonsense. This was a totally inconvenient and annoying experience.

Supporting the idea of killing innocent people in order to make money. Nothing more than stinking russian footwraps.

I think everyone today knows about Ukrainian situation today. Russia started real war in 21 century. Besides this they are bombing peaceful citizens, hospitals, schools, kindergartens. In this moment they killed 38 kids in Ukraine. 156 in the hospitals.
And this company is staying with russia. It means support! No war! No killing kids!

Common technology allows businesses to process returns with only the receipt to original form of payment. However, UNIQLO requires the presence of the physical credit card, which in my case, differs from my spouse and obviously not something I carry with me. This is simply a tactic by UNIQLO to reduce returns to its business. What a turn off and not customer friendly. Also, the UNIQLO website does not allow feedback about the specific store in our area due to the store's location being a requirement to process and our state not being listed.

When washed for the first time, all the down or whatever the Chinese used as insulation, turned into lumpy balls, visible when held up to the light. After sending numerous chats, swapping emails, submitting requested photos, the receipt, & requesting either a replacement or a refund, UNIQLO now advises we will have to return to the actual store in Stuttgart, Germany (from USA) for resolution. Hope the EURO 70.00 paid, ultimately costs them more in lost business from bad reviews.

Boring low quality products. Store is full but mostly coats. Offers are confusing and online in store differ. Just not great stuff here.

I don't like been follow by the employees while shopping, employees all the time follow a costumer is rude and uncomfortable. Give the costumer some space please. Worst part if you buy something only they charge you if you are going to return, you might return to one of their stores but if they don't carry your item they make you by mail which means you have to pay.

Quality of men's clothing is below par.
Purchased online, fit and material is below expectation, so items were returned - they take $7+ another $7 off refund for shipping and something else. Can't talk to customer service, nor is there a number to call. Never getting a product from this horrible company.

Let me start off by saying that I was an avid customer of UNIQLO since 2010-2011 when they first opened up in NYC. I loved their stores and simplicity. I purchased their Heat-Tech products, their jackets and I love their basics. UNIQLO, despite being such a large company, they fail to adhere to modern customer service practices.

1. They accidentally charged me sales tax for clothes once despite NYC not having sales tax on clothes under. Since it was only a few dollars, I decided to just let it go because customer service wasn't understanding what I was trying to say then when I finally got through to them, they never refunded me the difference. I forgave that since I still liked their clothes.
2. Even though their clothes are decent, they have very inconsistent sizing. I come to realize their jackets (mostly) are ridiculously large. I'm normally a size S and the jacket would be huge. Then I order an XXS, and still too big! Anytime there's a sizing issue, I thought no big deal, I could commute to the store and return.

Well unfortunately, UNIQLO no longer accepts online returns in their stores. They used to. I wanted to save $7 return shipping and some hassle waiting for a refund from a shipped out return. But I went to their store a week ago and they told me they only can do an equal exchange in-store and refunds are no longer an option.

This is honestly such a backwards decision on their part that I will no longer buy from UNIQLO. Not only did I waste $2.75 taking a train to the store, but I wasted so much time for no reason. I was completely infuriated! I gave them 3-stars to be reasonable because the quality of most their products are pretty good, and the prices aren't too high either. But this changed return policy is got me so heated that I'm no longer purchasing from them until they change it back.

Got some gloves a year ago and had no issues with the site or quality. Good experience. Other items somewhat spendy

SHOCKING!
I MEAN POSITIVELY SHOCKING! I knew Uniqlo, my kids shop there and I always bought stuff for them there. But never for myself. Once I had an interview and I was asked a question: what brand would you associate yourself with? I told UNIQLO! Lol I love their innovation, recycling and also phylosophy. But then I though if I associate myself with this brand I need to buy at least something from there. So I went shopping. For the first time I tried their clothes on me. WOW WOW WOW! I discovered the new dimension of how clothes can feel on you. The comfort, the cosiness, the feeling of warm hug was just Devine. I spent quit a bit of money there and left with massive bag of Uniqlo clothes. I think if you tried them on you ones, you will never not want to go back to the clothes we used to wear. It is a new dimension of comfort, softness, breathability and sensation. I am bewitched be this brand. I am so glad I said I associate myself with UNIQLO. This is something what everyone needs in their life. It was like a Devine encounter between human being and clothes. I found what I was missing in life... your hiTech technology on clothes is second to non. So happy. Thank you UNIQLO <3<3<3

First time I buy Uniqlo, I made a size mistake. In every store I am a perfect size M.
This coat was on final sale, when it arrive it was huge on me. Trying to reason with the phone agent about just to exchange the same product for a different size considering it was my first purchase and I wasn't used to their sizes. It was a draconian NO, no return or exchanges on online purchases, you have to go to the next store which is 4 hours away from where I live.
NEVER AGAIN.