Uniplaces

I had a great experience using Uniplaces to book a place for 6 months. Very quick to find the right place - all the info is online. When I arrived the place was exactly as described. Thank you Uniplaces!

I used Uniplaces to find my house in France and, at first, I was a bit afraid but once I spoke with Maria everything went smoothly. I got rejected once but Maria sent me an option right away and the second time I was accepted with no problems.
Very helpful service when you're far from the city you're moving in.

I booked a room on Uniplace (ID *******) in September 2021.
I paid 843 euros, 650€ corresponding to the first month of rent and 193€ for service fees.
I receive a confirmation email saying you are moving on this date, you will have to pay one month deposit and including the details of my landlord.
Then, I spoke with the landlord on WhatsApp and he asked me to pay him 2 months' rent up-front to get this room and told me that this wasn't negotiable.
I told him that it was not specified in the ad and I would prefer to cancel my booking. He replied to me « There are many things which are not described in the advertising »...
So i contacted the Uniplaces « support » by email and via their website it took sometime for them to reply but at the end they solved my problem.

I had to leave my apartment after six days because it was unsafe (threats from landlord, no electricity, physical violence), and spent a lot of money on airbnbs until I managed to find a new place. I contacted uniplaces and they were very unsympathetic, they clearly didn't care, and didn't get a refund of anything, not the rent, not the deposit, not the €300 service fee I paid to uniplaces to "guarantee my safety at every step" lol what a joke!

I booked a room that looked nothing like the pictures. The walls were mouldy, the door was broken, the floor was cracked and the kitchen was not as described.I reported the problem to the site within 24 hours of arrival, with pictures to prove it, and the owner admitted the faults but they were not fixed. I didn't stay in a place that was harmful to my health, but I still didn't get my money back. The costumer servise is not helpfull at all they never want to give you compensation.

Worst experience I've ever had with any company ever. Landlord kicked me out of the apartment with less than 24 hours notice and stole my
Belongings. When I told Uniplaces, they did nothing about it. Their email "customer care" is a disgrace- Catarina, the agent assigned to my case, took several days to reply to emails and would not even let me write a review of the property- she told me there's a "technical glitch" and I have to wait for the engineering team to fix it. Two weeks later they have still not fixed this "glitch". Do not give these frauds a penny. You'd be better off sleeping on the street.

I had rented an apartment in Lisbon 2019 via Uniplaces - the apartment was shared. What was not apparent is that there were some kind of insects in my room - the caretaker sprayed it and told me to air it out for a couple of hours. I moved to another apartment, the landlord kept the rent of the month (which you can argue about) but on top as well the deposit of 400 Euros. Argument: we can do whatever we want.
Uniplaces stated that they do not get involved so the money was lost. Ah, yes, there are no rental contracts in Lisbon, so you have no chance to get your money back.
Uniplaces should at least have blacklisted the real estate broker handling the apartment- they did not do that, they kept completely out of it.
Good luck with Uniplaces.

I was checked in into a room with bed bugs. At first, uniplaces asked me to attach photos/videos as proof, and so I did. Then they say they contacted the landlord and said that he has a solution - disinfection. It was to be the 5th disinfection in that flat already, so I knew it is not gonna help (now I already know from the tenants there that it didn't help). So I said I am moving out cause it is impossible to sleep there. Their response was that the landlord has found a solution and they cannot return teh deposit money. So I lost my 460 euros for nothing! It was a terrible experience with Uniplaces and their collaboration with Portuguese Quarto e Quarto company. I am so disappointed.

The landlord that i selected in milan is really terrible even if the the website says that she is trusted. Since she has 3 pets there is pee and poo everyday and everywhere. I made all complains about her with proofs to the uniplaces and Gonçalo, who is in charge of Customer Experience Team at Uniplaces called me and screamed at me and does not explain clearly. Both staffs and the landlord are not trusted now. We cannot trust all info written in the website.

I've lost 500 euros with them or even more!

When I came to the room it was another than on pictures so I refused to stay there and called and wrote emails to the Uniplaces about it and I got a feedback that everything is ok!

I had to stay at the hotel for the first day in Barcelona and lost about 170 euro per night but this is not the point

Almost 3 weeks past and they still haven't return me money - 500 euro for the first stay while I didn't stay there even for an hour!

Now I am told that they transferred money to the landlord (nobody even called me back and asked if its ok!)

Don't use this service! Its better to stay at the hostel for a few days and find a place by your own!

I was rejected by 4 landlords before finding a place that looked good, and they didn't give any reason. And I wanted to assure my period for 10 months. Gross mistake. The landlord and the experience was awful, the place was not like in photos, the landlord didn't allowed me to wash my clothes freely, and lowered the power of hot water when I showered, as a couple of examples. But the worst thing is that there was an old woman screaming every night. As a student, how can you live so? Uniplaces don't care about you, or control the conditions of the landlord or the place.

I booked my apartment with Uniplaces and the first one doesn't exist. Then I got a new one, a "Uniplaces Exclusive" place, as they name it. Uniplaces say that these are verified apartments. However if they verify apartments with mold, probably alls apartments are $#*! on this website. I contacted them within the 24 hours you have, to check your apartment. But they did nothing. I waited for another two weeks until I moved out. Now I am trying to get my money back, as they advertise it on their website. Though the only thing they offer me is to stay in the apartment with mold and they will reduce the rent by 10. This is disgusting!

There was a booking error, but when I asked them for help there was absolutely 0,0 collaboration from their side. Nothing. I proposed like 5 solutions to get rid of the problem with fair conditions for everyone and they just kept sticking to their absolutely not realistic terms and conditions for cancellations. How am I supposed to cancel 60 days before the contract if the universities send you the confirmation/acceptance letters like 1 week before the classes start? This is a very well-known procedure in bigger student-cities and there can be many inconvenients. Uniplaces is not willing to help their clients AT ALL and only covers the landlord's side. That's not fair and I have no idea how they can charge 150€ service fee for this miserable service and suppose that it doesn't matter for STUDENTS to lose almost 500€ at a time. There's people who have to work a long time to earn that amount of money!

I used UNiplaces when booking my place abroad and I am very dissatisfied and upset. I made multiple complaints because the landlady I was sharing a house with was horrible. She invaded my privacy, refused to let me use the washing machine, spoke down to me constantly and was rude in her messages. At one point she was so vile that I had to get a hotel for a few days. I also couldn't have any guests in my room although I was paying an unreasonable amount for the room. I couldn't find another place because all accomodation was booked up and all UNiplaces did was offer discount on their personal fee for my next apartment. I appreciate they give you 24 hours to report a problem- but this particular problem arrived later in my stay and as a student who had moved abroad for the first time, my mental health suffered. On top of this- the landlady decided not to give me my deposit back and there was nothing I could do although I was leaving because of her unreasonable behaviour. Perhaps they should review their policy! I will not be using again