Uniplaces

Uniplaces charged me the whole month as well as the service fee even though i informed them that the appartment was dirty, bathtub didnt work, and there was literally a hole in the wall where a pipe went out, as well as he was arguing until 3 am complaining about me and I heard everything. After complaining several times they didnt take me seriously and stood by the landlords side who mostly ignored my questions or demands to fix and clean. I moved out after a week but am very disappointed with uniplaces

I wanted to book an appartment in Madrid for the period Jan 18-Feb 18. The appartment was advertised for 550€ per month. On the checkout page, I then was informed that my credit card would be charged with 700€ ( 550+150 service fee).
In the confirmation mail I was then informed that I would additionally have to pay 330€ admin fee and 275 "for February", i. E. the total price for an appartment advertised for 550€ per month became 1300€).

After receiving the conformation email, I immediately cancelled (i. E. within 24h). But Uniplaces informed me that according to their cancellation policy they will keep the 700€.

I have to blame myself that I was not cautious enough, the costs are listed on that page (on a sub-page you have to click via a link below the fold, below the fold of the checkout page,... ie always nicely placed where you don't look for it). Thus legally there is probably little I can do against this.

Very disappointed of this real estate website. I have booked an appartment in Paris and turned out to be a scam, the appartment never existed. However, Uniplaces has taken the caution and fees for an amount of 845 euros! I have contacted them explaining them the owner fraud and sent them all the proofs including a complaint to the French authorities, but the customer service stopped answering me.
The amount has been taken from my bank account and no answer from them in 2 days.
In case you are wondering if you should use this platform the answer is no! You won't have replies or a refund.

At first many of the students come from the abroad and you should not believe in the pictures and bills. It is written "all bills included" in the website but you should not believe in it because something you can not think is that gas needs must be supplied by the gas bottle and you have to pay it. They hide this. There is an Internet connection but it is limited In Winter the house is colder than the outside and there is no way to warm up your room with a heater in the picture because it is working with gas and it is old and dangerous. It is clear that there is no heating system in this separate house. Almost all wall have humid and because of the cold you can not open the windows and you have to suffer from the smell of humid walls. The last thing is that you can not get back your deposit when you have to move because of these reasons I mentioned since there is a $#*!ing contract. https://www.uniplaces.com/accommodation/lisbon/*******

I used Uniplaces to find my house in France and, at first, I was a bit afraid but once I spoke with Maria everything went smoothly. I got rejected once but Maria sent me an option right away and the second time I was accepted with no problems.
Very helpful service when you're far from the city you're moving in.

I booked a room on Uniplace (ID *******) in September 2021.
I paid 843 euros, 650€ corresponding to the first month of rent and 193€ for service fees.
I receive a confirmation email saying you are moving on this date, you will have to pay one month deposit and including the details of my landlord.
Then, I spoke with the landlord on WhatsApp and he asked me to pay him 2 months' rent up-front to get this room and told me that this wasn't negotiable.
I told him that it was not specified in the ad and I would prefer to cancel my booking. He replied to me « There are many things which are not described in the advertising »...
So i contacted the Uniplaces « support » by email and via their website it took sometime for them to reply but at the end they solved my problem.

I would give the site -100 stars if I could. Completely useless service. The apartments are supposed to be booked online, but there are only a few photos available. I booked a place that turned out to have the wrong pictures, etc. After the request was sent on my part, the landlord accepted it and money was automatically transferred to Uniplaces (even though I preferred another place). Turned out the place is already taken as the lanlord said. Now Uniplaces is refusing to return the 1st month rent, because the cancellation was made after the appropriate time, but the place is not available. They are offering that I book another place without a fee. What a joke, stay away.

I booked a flat and when I arrived I got another flat assigned to me with the explanation that mine was not ready. The flat I got was smaller, sold, dirty and $#*!ty. I called Uniplaces to freeze the payment (possible up to 24 hours after you move in). Then the landlord offered me another flat which was also not ready for more than a week. I was lucky, because I had a colleague that took me in his guest room, so I cancelled the payment and I got my money back. But Uniplaces could not offer me any help and without my new colleague I would have stood on the street without a place to stay in a new city without knowing anyone. They have no control over who is advertising a flat and they cannot help you if you are unlucky getting in contact with a scammer. Don't book via Uniplaces!

This company has no interest in helping students or people in finding housing, they are in business strictly to steal from people. I submitted what I thought was an inquiry and they charged me $1400 upon submission. As a long term (7month) renter I needed to know a few questions before committing to the property and they have refused to refund my money, and have basically forced the landlord and I to enter an agreement. There are so many trusted and quality rental services, but this is not one of them. Do not use this "service" unless you wish to be forced into a contract. It's terrible.

Hey, this company is suprisely amazing! When I saw the comment bellow of Antonio and Melissa I was very scared to book a flat. I blind out the 190,5 stars reviews on google! I can tell you that I just had to pay one time service-fee and the support was amazing. After my registration I received a call from Andriana ( I think it was the name) half hour later to help me find the perfect apartment in Lisbon. And know, here I am. Very happy with my landlady and in love with this beautiful city! Thanks Uniplaces! I will come back.

Uniplace of Porto Portugal, I book for two month, the site is lagging and never working properly, they keep emailing you the same thing and assure you they here to help and they will help and assure you to assist if the place isn't what you want after you report to a issue, they actually don't respond for three days and then ask pictures and videos like you need to make a case and decide to keep all your rent and leave you dry with no money, no place, what kind of booking site does that? My son Christmas gifts in the water because they screw us up.

I never booked a property with Uniplaces and NEVER WILL DO! They advertise a property in Milan for a certain price! I BOOKED IT! BUT the transaction was not completed on my credit card! After 12 hours uniplaces rejected the proposal and said that the price was wrong! The correct price is $1000 euro higher! NO MATTER WHAT, YOU MUST HONNOR THE PRICE YOU ADVERTISE! I have photos and I can prove it!

Uniplaces is a greedy non transparent company. They keep the first rent and every month they charge a fee both to the tenant and the landlord, and they are not very clear about this when you deal with them. As a tenant if you dont like the house, they will not pay you back. As a landlord, if the tenant ruins your house they will not pay for anything.