Uniplace is an absolute nightmare for anyone looking for housing. Their service is abysmal and unprofessional
I want to express my utmost disappointment with your services. I can confidently say that Uniplaces is the most unethical and low-class platform I have ever come across. You are nothing but scammers who are stealing money from students like me. Your company not only plays with the lives of students but also their future, and it's extremely disheartening.

I booked a place through Uniplaces, paying a service charge of 325 euros and a one-month rent of 500 euros, totaling 825 euros. Later, I was informed that I had to pay another 350 euros for an admin fee, which was not mentioned anywhere on your website. Additionally, I was informed that I had to pay another 250 euros for the next month. When I tried to cancel, you disagreed with your 3rd class policy, which only shows how greedy and unprofessional you are.

I arrived in Barcelona on April 27th and was supposed to collect the keys on April 25th. However, when I reached the landlord, he did not answer my calls several times. When he finally answered, he told me to deal with Uniplaces and hung up the phone. I was left stranded on the road with no place to go. I waited for two to three hours, hoping that the landlord would show up, but he never did. I had to go to my university and explain the situation, and they advised me to find another place to stay. I was forced to spend the night on the road because I couldn't find a place to stay.

When I sent an email to Uniplaces, I received no response. I waited for three days, and when I still didn't receive a reply, I sent another email threatening legal action. Only then did you respond, 3 days they had holiday sorry for late replay,telling me that the landlord had canceled my booking and that there was no refund. You only offered me a 100% free of charge service fee of 350 euros, which was of no use to me. I had to pay rent again for a new place, which cost me another 500 euros or more.At that time lucky I found place 270 euro per month no other additional free from different websites. It's so fanny this unethical demand offer me $#*!y service, they never think what happen to me or think to refund.

Imagine student who come far away from home facing this kind of issue. They charge so much money not helping at all other than point out customer.I'm a foreign student who doesn't know anyone in this country; I'm lost and I'm the one who suffers from having lost my money and not having housing. Are they getting the landload side, too? For it, we are charged a service fee for it. The customer side, who pays for the service, must be taken into account so poor customer service no refund stole your money and no place stay
I am a foreign student who came to this country, hoping for a better future, but I was defrauded by your company. I lost my money, and I had nowhere to stay. Your poor customer service is a testament to your lack of empathy for your customers. You charge too much money for your services and do not offer any assistance when customers face issues like mine. Your policies are shoddy, and you do not take into account the customer's perspective. His was still a significant financial burden on me as a student. Uniplaces' unethical practices and poor customer service are unacceptable. They not only stole my money but also put me in a dangerous situation with nowhere to stay.

To anyone considering using Uniplaces, I urge you to steer clear of this fake, fraudulent, and downright immoral company. Their customer service is beyond poor, and they will do nothing but steal your money and play with your life. Save yourself the trouble and look for alternative options. Uniplaces is a waste of time, money, and energy
Your company is fake, fraudulent, and provides poor customer service. I highly recommend that no one ever use your services. You are nothing but a 3rd class company that steals money and plays with the lives of students.

My advice is: do not book with Uniplaces. No matter how bad you need an accommodation or how desperate you're getting there is no point in wasting money and time and mental sanity with a company that absolutely does not care about its customers. To keep it short: I was a graduate student looking to book a room in NYC through Uniplaces. NYC is a very tough and competitive house market, where getting scammed is very very easy. So for Uniplaces to propose you book an accommodation you're not allowed to see, that's very risky to begin it. I was interested in two accommodations, for the first one I asked some details to a customer assistant named Monica and it took her something like two weeks to reply to a simple question (if the bedroom could be locked) only for her to answer two weeks later that the accommodation was no longer available and yet to this day the accommodation is still bookable through their website. The other accommodation out of desperation I booked immediately. The website said the booking was only available for 96 hours and that after hitting the deadline if the landlord hadn't reached out the booking would expire. On the day of the deadline, the countdown to expiration provided by the website kept going up instead of down! So my booking wasn't expiring it was given extra time which isn't what the website makes you agree when you pay. I tried contacting Monica or reaching out to Uniplaces through their contact form but nobody replied. I then moved on to contact their Instagram account to inquiry about the bizarre countdown. No reason was given to me as to why my booking just wouldn't expire and after 2 hours of back and forth with the Instagram account, my booking was finally canceled. Good riddance, I dodged a bullet right there. In the one month, I have tried to find accommodation through their website I have done extensive research on Uniplaces and here is what I have found:
1. Their service fee is unbelievable, you can't possibly ask customers for money and then have an impossible to reach customer service.
2. In 2021 and in very difficult house markets full of scammers having customers pay for a house they can't visit and a landlord they can't have a discussion with is the most insane idea for a company.
3. The accommodations you find listed aren't actually verified or photographed by Uniplaces in person if that's what they claim.
4. The listings aren't checked and Uniplaces doesn't make sure that they are still available. You could potentially book a place that hasn't been available in years or ever!
5. No sound landlord would post their apartment on the website of such an unreliable company. Sketchy!

I am glad my booking didn't go through and I am happy to have deleted my account. Now I am here telling you my story so you don't have to live through the same terrible experience.

During quarantine, I booked an apartment on their platform and it turned out that what the platform showed me in terms of contract is not what they were stating after the booking via email. They wanted and told to the owner that my contract would have already started 15th days before the move, hence paying the full entire fee and month for just 15days of stay. We lived a super stressful situation in which we had also been asked to move out of the flat on the same day/night as they were stating the fortnightly contract was starting on the 16th. Then I solved the situation with the owner. Here below there is the whole explanation.

Before moving into the flat, I sent the email below to Carolina Almeida and then I spoke with Carolina, your other colleague, about this. She agreed and understood that what I was saying was correct (paying 700+350+700euros) as we would not pay 700euros + 147euros = 847euros for just 15 days of course! But we would pay 700euros for a month starting from the 15th April until the 15th May. If we knew all about this, and all the madness, we would have chose other options but we chose this option as it was the most reasonable and affordable for us, hence 700euros per month.

I have communicated with Carolina no stop and she has been very understanding - especially when I told her that the landlord has been treating us super badly with all of this and asking for things which were not agreed upon. We felt we could not trust a man who would talk to us in an aggressive way and before giving another 700euros for the deposit, we wanted to be 110% sure that he agreed on the terms and conditions. We are afraid of giving deposit money and then not devolving them back to us! Again, what I am saying, I am saying so because I did not trust Francisco and how he has been acting towards the whole house situation.

Now, in your last email, you said that the landlord is happy to give us 700 euros back, the first rent, if we are leaving in the next 48hrs? But not the taxes that we paid to Uniplaces, is that correct? Can you please state in your email and confirm that to me as soon as you can? Also, please let me know how he will be paying the money back and when.

I have tried to deal with this situation for the last two full days, and not able to advance with my work. I work for myself and this all situation is very frustrating and stressful indeed.

Last year, here in OPORTO, PORTUGAL, I paid for a very beautiful room in what was described in the site as a "annex to the main apartment and it features two bedrooms". In reality, it was just an apartment with five or more rooms, and no separation whatsoever."The video walks you through all rooms and areas of this property", they say on the page. They show you what they want you to see. AND in the house, lived the landlady and her husband, both well over 40, which was NOT mentioned in the page. I still have the e-mail they sent me confirming that she didn't live there. I am a person who would never go live with older people, I want to live with people my age. In the site the room had a key on the door, but in reality it didn't, so when I asked my landlady to put one in, she said I would have to pay for one myself and acted as if I was crazy for wanting what I paid for. Still, after all this, I still wanted to stay in the room, because school started next week and I was out of energy to look for a new place.
This was, until what came later on that first day: my landlady took me to a corner and started talking. She was clearly mentally unstable. It would take just a minute of hearing her talk, had it been possible for me to meet her before I paid, to realize this. She told me about how she was unhappy with uniplaces because they were starting to charge her more (or she was getting less money, something like that). So she was planning on leaving the site THE NEXT DAY, but still would rent the room to me. She told me to call them and say I didn't want the room, even though I still did, and she would rent it to me nevertheless, outside of the company. I said NO because I am not a person who would lie, even to a company who clearly deceived me.
Conclusion: I was left without a place to stay the weekend before school started. I, of course using another website, ended up in a room that was less beautiful but with a super cool landlady, that I knew was supercool, because I actually met her before paying her (which is just... common sense).
I want to say, Uniplaces did give me my money back. And, they acknowledged their mistakes, apologised, contacted me several times. They removed this landlady from the company. However, this does not make up for all the stress that they caused me.

If you're thinking about renting from Uniplaces, think about the kind of landlord who would prefer not to meet her prospect renters ahead. Maybe these are just people who don't want to be bothered showing the rooms. Maybe they want to make more money renting to foreigners. Or maybe, the kind of people you would NEVER rent from would just love this website, don't you think?
If you have other options (here in Portugal: sites like CustoJusto, bquarto, sapo and OLX) be wise and choose them.
Good luck