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I felt scammed. I paid 512.00 for a month in a room in Rome I could not check in at the date they offered. After that, they just kept my money, and I have been trying to get it back or have as a credit ever since. For the past 2 months, they are giving all sorts of excuses. Bad Costumer Service.
Do not trust them with your money.
Cinthia M.'s review of Uniplaces earned 4 Very Helpful votes
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Hello Cinthia,
Thank you for taking the time to leave your feedback.
Please note that, as has been communicated by our Customer Experience Team agents, the bedroom you booked was indeed available to you on the move-in date you chose. Unfortunately, however, the arrival was not coordinated by you directly with the accommodation provider, and so the check-in had some issues on that move-in date.
Additionally, please keep in mind that, as communicated, the personal information filled on your booking did not correspond to the reality, which led to an acceptance that would not have happened otherwise.
Despite this fact, the accommodation provider and Uniplaces mediated a viable alternative regarding the dates of your stay, which still allowed you to stay in the bedroom you booked, and which you did not accept.
As such, and because you chose not to fulfil your booking in the listing you booked, the reservation had then to be cancelled whilst applying the offer's cancellation policy.
Even though we are truly sorry you do not feel satisfied with your experience with Uniplaces, we would kindly ask you keep in mind we did our best to help mediate and solve the situation at hand.
Please do not hesitate to reach us if we can provide further assistance.
Best regards,
Your Customer Experience Team