Rebeka Y.


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1 Review by Rebeka

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I was checked in into a room with bed bugs. At first, uniplaces asked me to attach photos/videos as proof, and so I did. Then they say they contacted the landlord and said that he has a solution - disinfection. It was to be the 5th disinfection in that flat already, so I knew it is not gonna help (now I already know from the tenants there that it didn't help). So I said I am moving out cause it is impossible to sleep there. Their response was that the landlord has found a solution and they cannot return teh deposit money. So I lost my 460 euros for nothing! It was a terrible experience with Uniplaces and their collaboration with Portuguese Quarto e Quarto company. I am so disappointed.

Tip for consumers:
don't book with Uniplaces, it is $#*!

Products used:

Customer E. – Uniplaces Rep

Dear Rebeka,

We are sorry to know that your experience did not match your expectations.

Please note that your complaint was handled according to our guidelines. The landlord was contacted and an immediate solution to the problem was presented. Adding to this, both Uniplaces and the landlord showed complete availability to assist with any ongoing issues.

Although we regret your wish to leave the accommodation earlier, the conditions were gathered for you to enjoy your stay.

We remain available to assist with this or any other matter.

Kind regards,

The Uniplaces Team

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Rebeka Y.'s review of Uniplaces earned 2 Very Helpful votes

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