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Laura P.

Porto, Portugal

Contributor Level

Total Points
81

1 Review by Laura

  • Uniplaces

8/26/21

There was a booking error, but when I asked them for help there was absolutely 0,0 collaboration from their side. Nothing. I proposed like 5 solutions to get rid of the problem with fair conditions for everyone and they just kept sticking to their absolutely not realistic terms and conditions for cancellations. How am I supposed to cancel 60 days before the contract if the universities send you the confirmation/acceptance letters like 1 week before the classes start? This is a very well-known procedure in bigger student-cities and there can be many inconvenients. Uniplaces is not willing to help their clients AT ALL and only covers the landlord's side. That's not fair and I have no idea how they can charge 150€ service fee for this miserable service and suppose that it doesn't matter for STUDENTS to lose almost 500€ at a time. There's people who have to work a long time to earn that amount of money!

Tip for consumers:
Do NOT reserve a flat if you are not 100000% sure that you want it. because otherwise they will just confirm any of the reservations you made and charge you without even confirming with you if that's the flat you want. So you will have a flat you don't want AND lose lots of money because their cancellation policy is unrealistic

Products used:
a flat

Service
Returns
Quality
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Customer E. – Uniplaces Rep

Hello Laura,

We couldn’t find any booking related to your review.

Please contact us by sending us a request at customercare@uniplaces.com - we’ll be happy to assist you!

Looking forward to hearing from you.

Kind Regards,
The Uniplaces Team

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