Underground Reptiles Reviews Summary
Underground Reptiles has a rating of 3.2 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day and new home. Underground Reptiles ranks 16th among Pets sites.
Provide good customer service please. I bought a tortoise and it died in less than a day. I emailed them and filled an issue request with pictures. Rose replied and asked me for more pictures and more details. She suggested me more things to add in the set up and basically told me that I killed the tortoise. I have had tortoise before and did my research too. Tortoise don't die in less than 24 hours unless they were already ill during shipment or before that. She then replied asking to reorder a new one and she would offer me a discount of 15%. I asked her is she could do a little more and no response from her. I read some reviews from other reptile stores and they wouldn't hesitate to offer a free replacement. Not going to buy from here anymore and wouldn't recommend due to the awful customer service.
I ordered a few thousand meal worms and a beautiful male rainbow Jackson chameleon. In the blink of an eye it was all on my front porch first thing in the morning. The chameleon is absolutely gorgeous and so friendly well fed and beautiful horns. He came right out of the container and went right into his reptibreeze. He didn't want to eat but he looked so well fed right out of the package that I figured he wouldn't feed. The mealworms seem great and honestly the best I've gotten in a long time. Active beautiful very happy with my whole order. We will definitely be ordering more from this company! Absolutely impressed with the pricing and the fast efficient shipping and contact! Have already recommended you to our local reptile chapter!
UG Reptiles uses a great cricket supplier. Very pleased with how they came to us. All healthy and lively! Expected size as well. Shipping is way more than we pay from our usual place we order but unfortunately they were out of many sizes this week. If we need to get crickets elsewhere again, we will definitely shop with them!
Thank you for utilizing our cricket feeders option. Please let us know if you need anything in the future.
I was very excited ordering and then receiving my tegu. I called about 4 times to check in to make sure everything went through and they were nice every time. They check in once it's delivered as well. I will be buying all my reptiles from underground.
Corey, We are thrilled to have earned your business. We look forward to providing you with more great animals in the future. Thank you!
I place myself on a waiting list to receive Caiman and within just a few days I got a response saying there was availability. I placed my order and within a week my order was ready to ship. There was a small miscommunication from the website for the time of delivery as to the size of the came in I had ordered but with a couple of phone calls and the staff being very professional I was offered a very good deal on a slightly older came in and they had him shipped out the same day and I received him the next morning healthy and beautiful. I'm very pleased and will be buying another one very soon from here!
Yes, we do have an option to be placed on the notification list for our out of stock animals on our site. Once we mark them back in stock the customers are notified via email. We were sp happy to fixed the issue with you. We look forward to doing more business with you soon.
Excellent support the acutelyemailed me due to the weather being to hot. And they care about the animals health
Yes, We continuously check local temperatures to where our animals will be traveling to make sure it is safe. While we have shipped to extemely hot/cold temperatures without any iussues it is our duty to always be cautious.
Undergroundreptiles is not only a respectable and preferable to get ur reptiles, amphibians, etc... But they also have a huge selection of reptiles. Both my Curly hair tarantula and cane toad arrived on time and healthy. Thanks guys :)
William, Thank you very much for your business. We always try to keep a large selection for our customers. We appreciate the update on your order.
I ordered one baby common turtle and fell in loved so I oredered 2 more.The first package arrived earlier then expected. Awesome service!
Brandon, We apprecaite your order. We look forward to doing more business with you in the future.
This was my first time buying a repile online and underground reptiles did a great job answering any questions I had. My boa imperator came quickly and is absolutely amazing!
Awesome Picture Alyssa! Thank you for sharing your experience with us. Please reach out to us if you have anymore questions.
Excellent costumer service. Fast shipping. Friendly costumer service. Knowledgeable costumer service. Healthy animals.
Antone, Thank you for your order! We are so happy you are satisifed wiith your purchase and experience with us.
They arrived safe and sound in 14 hrs from Florida to Illinois... pretty impressive really.
I got two for less than the price of 0ne from the competitors. Packing was sufficient. No foul smell or anything like that. They seem happy and Healthy
We always to keep our pricing as affordable as possible. Making the transit process as fast as possible is key to the animals safety. Thank you very much for your business Michael.
We researched many animals before deciding what animal we could care for and wanted to love. Our hole family fell in love with xo our axolotl before she even shipped from undergroundreptiles in Florida. We were all very concerned about her trip to Utah from the breeders at UR because of her specific care needs. They answered all of my calls promptly and all of my questions directly. Xo arrived safely, and our delivery driver even waited to ensure she was alive. She showed some signs of irritation (red gills, and irritated skin) but we got her water cooled and got her acclimated to her tank water, and into her home and all signs of irritation subsided very quickly. So I'm sure it was due to raised water temps and ammonia in the travel water. She looks healthy and just as perfect as we knew she would be we absolutely love her, and appreciate UR for taking good care of her, and getting her to us safely. She may be just a bit smaller than anticipated so we have altered our feeding strategy just a little bit, but she's absolutely perfect and our hole family is just head over heels in love with this sweet girl! We appreciated the courteous staff at undergroundreptiles as well.
Jennifer, Thank you very much for having faith in us to get Xo to you safely. It means alot to us that we could provide you and your family a great new addition. Please keep us updated hpw how he/she is doing. We look forward to it.
Best website for purchasing snakes, I have only pruchased snakes from UndergroundReptiles. The website is very up to date and organized. Other websites often do not update the availabitity of their reptiles. Definitely will be buying from them again. Thank ya'll!
We have worked very hard to perfect our site. Our site gets updated daily with new animals. Thank you so much for your order Angel!
Very good business the best place to order from under ground reptiles thank you very much I love the busines
Dasvid, thank you for your business. If you need anything in the future please give us a call.
This was my first time ordering from Underground reptiles but will most definitely not be my last! Everything went off without a hitch and I couldn't be more pleased. Absolutely worth all 5 stars! Awesome business and amazing staff as well. Keep up the great work guys!
Kimberly, are ecstatic to have earned your future business. We look forward to serving you in the future.
We ordered a stinkpot musk turtle, he arrived safe, active, and absolutely adorable! He will already climb on to our hands! He is so friendly! I'm in love with this sweet creature!
I ordered a tortoise yesterday evening at around 6pm and was opening the box to so the cutest baby sulcata tortoise we've ever seen at 9:30 this morning! Great speedy delivery and grate packaging you've definitely got a lot more Business heading your way from us and we'll absolutely be telling everyone we know about you guys! Thank you
We look forward to it! Thank you for spreading the word. We are thrilled to hear how happy you are with your new baby tortoise Leanna.
I have to admit I was anxious that he wouldn't be alive when he got here but everything was packaged very well and my marine toad came in good shape. He seems very happy and healthy. I definitely recommend buying from here.
Thank you for your recommendation Lexi! We pack our animals with care and treat them as our own. Please let us know if you have any questions
We have ordered from underground reptiles twice this year, each time have had amazing customer service and shipments arrive on time. The kids love the baby turtles they have received! If you are looking to purchase a reptile this is your one stop shop!
Thank you for being a returning customer Liz! We look forward to continuing to provide you with great animals. We appreciate you :)
Very impressed with quality of animals and turn around time. Everybody came in happy and healthy and they all ate the first night.
Thank you for the update Matt! We look forward to doing more business with you soon :)
From the business
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us Lauren. It was a pleasure doing business with you. We are happy to hear how satisfied you are wiith your new chameleon and our feeders option. Please reach out if you need anything in the future.