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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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I received my purchase in a timely fashion and I use it every day. I'll include a picture because I love showing off my lightsaber
Good product, but garbage customer service. It took nearly three months to get my saber, which is understandable given demand and COVID. However, what is absolutely not understandable, is the lack of communication and customer service. I called four times, emailed eight times, and messaged them on Facebook twice until someone finally responded. After someone contacted me, my saber shipped within a few days, but I know so many people who aren't as lucky as me. Honestly, I'd recommend not buying from this website. The saber quality is good but it's nothing you can't find elsewhere.
Bought a set of dual sabers for my friend's birthday. The shopping experience was straightforward, and easy. Expect around 2 months between purchase and actual delivery which is completely understandable since each order is a unique customisation. Followed delivery instructions perfectly. The birthday guy was very happy with his gift.
Thought I would have this for my daughter's birthday June 25th but it came over a month later. There was no communication or updates until it was shipped.
Good
I love the untra savers compney
When ordering them, I did send an email asking about wait time. I didn't get a response, but it wasn't that big of a deal, I knew they had other people that ordered first, so I just forgot about it. I knew it would be a while, but the wait time wasn't actually that bad. It took about 2 months, but my Lightsabers are awesome and my brothers love them too. I got one with sound just to try it out, but now I think I might order a few more because they are so much cooler with it.
Delivery speed was very good, it took maybe 2 weeks rather than 2 months
Great product my son was so excited!
Great product once received. It did take almost 2 months from order date to delivery date, but it is understandable with the current state of things. Love the sabers and will definitely order again.
The lightsabers took shorter time to ship than what my additional part.
Was very quick for australian shipping
Order interface was thorough and order arrived quickly.
However, a part was missing. Called toll free number whereupon an automated answering service told me to e-mail customer service. E-mailed customer service twice: no response at all!
Took over 3 months to deliver but my son was over the moon.
He broke it within 2 days.
Hes broken the battery connector. Hope the next one lasts longer.
Cant blame them on time taken as order just before covid lock down started.
My recent order was in June 2020. I ordered an extra blade and other accessories. I had already purchased a full saber back in 2013. My experience in all times I have ordered from them has been pretty good. However, one time I sent my hilt back for a modification and when I did not hear back from them acknowledging receipt in a week, I followed up with an email and all was good after that. That happened in 2014. For everything I ordered and expected, I got exactly that and have no complaints.
Nothing wrong with the product but was my first purchase from outside the UK and wasn't aware of Duty and Tax. Was very unhappy to recieve a surprise bill. This is very unfortunate as I was planning on buying more sabers but this experience has left me unsure.
I ordered a mystery box back on 25/5 and didn't receive my order until yesterday on 5/8. The customer service is horrible as well, out of a concerning 6 emails throughout I only got 1 response stating a wrong est. Delivery.
The product itself is really cool and of great quality but both delivery time and customer service is probably the worst I've ever experienced, even though the pandemic is present I still feel that it took WAY to long for 1 mystery box to be processed and sent out.
I'm happy I got it before I'm moving house on the 16th of August.
3,5/10 Overall, great product but horrible delivery time and customer service even by "corona standards" imo!
Just a respond to emails for an update, even if you are short staffed because of Covid.
I am truly impressed with the overall quality and craftsmanship. The saber is for my 7 year old daughter's birthday next month 9/11. She will absolutely love it. Thanks for a great product/gift for my princess.
You won't find a better or larger selection of hilts. A simple way to build what you want through their customizing system. There is a lot of information on their site including some background and history for the hilts. Tons of youtube reviews as well as useful information on working with your system to optimize your experience. If I had a complaint is that I would like to see more external buttons to control some of the most common features. The sound level is one of them. The biggest complaint on the reviews is how loud it is. Otherwise, I love both of mine.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members