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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Item arrived damaged/defective
Multiple phone calls / emails have been made with no response. Have only received auto generated email response
Awaiting communication regarding return / refund process
Will allow additional time for Customer Service response due to Cov19 issues before filing formal dispute
Thank you
Great, speedy service! The saber is awesome, thanks!
Waited over a month for the product. I had to harp on the customer service team to get any sort of response once I got my saber one of the panels for the emitter snapped off instantly. The sensitivity for waving the saber around is trash. It recognizes about 30% of the movements I make with the saber.
Love the Dorinian Saber. Looks even better in person. The pommel and emitter are awesome!
Great saber, very satisfied with mystery box order.
For bring my first ever saber I brought it was really cool
Was just missing the tension screw I added but that's ok. Everything else was perfect
They are an amazing company to which i will exclusively buy Lightsabers from
I've been buying from Ultrasabers for a while now, but a little bit ago I ordered a saber a d was very unsatusfied with the saber. It was still a high quality saber, but the saber was much larger than I had intended and decided to return it. A wrote an email and followed all of the return protocall. A few months later and they hadn't responded to my email, so I wrote a few norectimes and they never got back to me on my return and I now have a saber that I will not use because I don't want to damage it. I have loved all of their services until this issue.
I didn't get anything special, basic sound and nice hilt with a green saber. Perfect for my first saber. Next time I'll just order what I want, cause you get what you pay for either way.
Really Love the sabers, my brother and I have tons of fun with them and the blades are practically indestructible! Customer service was extremely quick and helpful and I love the products we received
I was happy with what I ordered. However there's no way to re edit your order I wanted a small change and couldn't get in touch with customer service.
I got a mystery box. Wasnt exactly what I wanted but I was pleased nonetheless. It was a mystery box after all. The processing could've gone quicker but in all I'm happy with what I've got
I bought this for a birthday, it didn't arrive on time because I was not aware of the lead time. I spoke with Erin via email twice in regards of my order. I received my order within 5 weeks. Overall, when I recieved the light saber it was great
I love the saber, really good quality. I go out and duel with my friends.
Would buy again.
Putting together the saber, quality are all top shelf. Shipping was delayed.
The saber was of great quality, but was almost identical to one I had received in a previous mystery box I ordered. I guess that's to be expected.
The Fallen is a fine saber made for those fans who loves Star Wars and the Jedi Fallen order videogame. It's a has a Huge hilt, just like in the game, for big handed person or for a dual handed person style. I ordered fully combat ready (including the blade) and it feels ready for that. Made with fine materials, it probably can attain the rank of "an elegant weapon for a more civilized age" quote. It's a fine addition to any saber collection, A must have!
It hasn't even Showed up And I hope I can deal with it
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.