Ultra SabersReviews 19,632

No communication whatsoever, took 9 weeks to arrive after 0 emails. Pretty disappointing because their products are really good

We ordered our saber Jan.30th and have never received it. No emails with tracking, nothing. We sent an email and have had no response. Terrible service. Basically robbed.

I'll wait to order during off season

It took a while for the lightsaber to get here. But the product is awesome.

I love ultra sabers product but was disappointed when one of my sabers was cross threaded and I did not receive the free initiate blade after placing an applicable order.

It was an easy site to navigate, and I received my product in the expected time range, if on the back half og that range. The product was high quality

The sabers were poorly machined none of the threads screw and even permanently made is so my blade cant be used as i cant use the retention screw. They also didn't send one of my sabers or the coupler and its been a week since i contacted them again after having to do so the first time because my order hadn't shipped a month after ordering.

Great product, but can be difficult to get ahold of anyone physically on the phone, and respose to emails seemed a bit delayed. I have ordered 2 mystery boxes and they arrived within the alotted time. Very happy with both Ultrasabers.

Took way to long to reply and to get light saber(over six weeks)also no one would answer phone or email

It came on time. And I got the color I was hoping for. The hilt was even better because I can make a back story from it for my sith character. Thank you Ultrasabers for a fantastic job.

I messaged many time with no answer the only time I got a message back was when I threatened to cancel and when the light saber came it was a little dirty

The sabres worked and looked great but one has a damaged covertec wheel. As it was intended as to be a gift I had to find an alternative. Then I contacted Ultrasabers to try to fix the problem but had no response and still waiting. Over all I would not recommend buying. There products are good and I believe one of the best on the market but their customer service is lacking.

Very epic

I love it but customer service bothered me. I haven't been receiving their emails when I send them concerning on orders.

The saber I purchased on their website was exactly as pictured. It works and is easy to use. Their customer service area needs help, though. I never got a response on the emails I sent. Responses to customers are very important. I hope they understand that. I ordered my saber January 22 and received it March 27, in case customers are wondering what the turn around time is.

Great customer service and speedy delivery time

They've always been attentive and courteous and I received quick replies to any questions. Even during the country's supply chain disruption of the coronavirus I received my order in a reasonable timeframe.

I really love ultrasabers and their customer service are so good

Customer service is terrible. Higher a bigger staff.