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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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The customer service takes forever to respond back
Love the sabers, they feel and look great. Delivery was on time and surprisingly quick. Highly recommend.
Service was good.
Its always a pleasure. Buying from Ultrasaber, the website is easy to use and they have one of the most affordable selection on the market. I will always go to them first when looking for another Lightsaber or accessory.
Products are the highest of quality!
My Saber is exactly what I ordered and expected. I also got the free initiate based on the promotion going on at the time. Two Sabers for the price of one. Both of excellent quality. I have them hanging in my office proudly displayed and ready to be played with.
Pretty cool product, not knowing what to expect.
An explanation; I did not have an issue when I contacted customer service, I only reached out as this was my first order and I was looking for information on what to expect.
The response was very professional and informative. The lead time was a lot shorter than anticipated which was a pleasant surprise but not expected.
The excellent customer service was a huge influence on the decision to place a custom order; which I am currently excited to receive.
I have had an excellent experience with Ultra Sabers and see myself continuing my business with them.
I knew which saber I wanted, checkout was easy.
This is my second order from Ultrasabers! They have amazing products and great service!
Great quality hilt and super bright saber. Got the mystery bag and couldn't be happier. Shipped and arrived roughly 2 weeks after my purchase.
Fast shipping and good quality sabers
I love Ultrasabers website!
I'm about to receive my third order on Thursday, cuz these are amazing sabers
I got 2 random sabers for a friend's birthday, and it went over really well. When I get to a point where I am made of money, I might get one with sound.
I love your guys products
Went weeks with zero updates. Pleased when my lightsaber did finally arrive.
It was quick and easy
A little slow in the orders
I needed to change the ship address and they took care of it promptly, they informed me my item was on a back order and gave me an option to upgrade for a small charge but would get the product out ASAP and gave me a upgrade on an item at no charge. Absolutely thrilled with the service I have ordered here several times and will continue to do so!
Quick delivery with no hassle
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.