Ulta

It's beautiful, looks well made, had no unpleasant odor.
The complainant is towards FedEx. I stayed home to wait for the delivery, they didn't even ring the doorbell and I found out that it was delivered from the email notification. It was a rainy day and the carpet was left at the far end of the porch when it would have been very easy to leave it completely sheltered from the rain. So thumbs down for FedEx.
Luckily the carpet was packed very well, keeping it dry..

Terrible! I ordered 2x mascara's online and found the same mascara with free shipping on Sephora and Amazons website so I called them to can my order. Then I get an email the next day saying my mascara shipped. So I called customer service only to have them tell there is nothing they can do because my item already shipped my option was to be refunded for the mascara (not the ridiculous shipping fee). I asked the associate why the order was processed if I had cancelled it the day before and she states "some things slip through the cracks, there's nothing we can do about it" the end. I will not be shopping at ulta again and have filed several complaints about the unprofessionalism behavior with the customer service team and manager.

This store is obviously trying to compete with a major, amazing, chain that starts with an "S". They have a confusing mix of drugstore brands mixed with some higher end products. Also, whoever designed the interior for some reason made it totally bland and not conducive to shopping. I recommend either going to a drugstore (the one that starts with a "T" for a much better selection) or for higher end products go to the well known chain mentioned above that specializes in that.

First time I ordered from ulta online, I received an email two days later saying "sorry we could not fulfill your order" and that's it, no follow up on why or which items (why was it even listed on the website) lol but whatever nbd. I ordered again a few months later, and shipping was a horrible experience. No one could track where it was, they kept telling me to wait a few days, I kept calling back and still no resolution. Never received it lol.

I will admit I am a makeup junky. I love makeup! Ulta is my dream store! I love buying foundation, eye shadows, skin care products, hair care products, etc.

Ulta has a great reward program and if something doesn't work out for you, they will exchange it for something that does work or will refund your money (if you have your original receipt)...

Great place to find everything from powder to having a new hair cut and makeover at the in-store salon.

I have been in back and forth Emails SINCE the middle of last month asking where my package is and all that they do is LIE. It's been 2 months since I placed the order and they have yet to deliver it. On May 11th I received and email and tracking info for this package. It has been stuck on "On it's Way" for over one month. Maynor is the customer service rep who has been replying to me and insist that they can't issue a refund because it's already out for delivery. He assured me I would get in 10 business days, but when I go to track it now it says the same thing as it did last month and the 10 business days time is officially up. I would not bother ordering anything on line from this company ever again. At least with Amazon they give you a refund if you don't get your product!

I feel like ulta is so much more convenient than sephora or other places like it. Ulta offers a range of products from perfume to skin and hair care to makeup. While sephora does this as well, Ulta offers drugstore and high end products while sephora is a much pricier store. Yeah sephora has a cheap sephora collection but ulta sells essence and nyx which sell most of their products under $10. Ulta has more sales and coupons than sephora provides and even has stores that offer hair dying and other treatments. Ulta workers dont follow you around and only come to you if needed which i quite like because at sephora the workers are always asking you questions and following you around. Ulta is an amazing place that beats all other beats all other beauty supply stores.

I've shopped in a few of these stores and each one multiple times, on different days. Every time I entered the store wearing no makeup it has been difficult to get any assistance. That really has turned me off to shopping there. They have great sales and carry most everything. Still I shouldn't have to change my clothes and put on makeup just to get assistance. By the way, I have left, changed clothes and put on makeup, returned to the same store. Then I'm greeted by more then one employee and these same girls are helpful. I don't have time for impressing an employee just to shop.

I bought something online from this customer and it was 10 days late getting to me. Then when I get it it is the wrong item so I sent it back. They wouldn't refund my money so I filed a claim with Paypal. I finally got my money back but in return they made it where I cant order anything on line at all. How rude! It wasn't my fault they made a mistake. That is not how you treat customers. Thanks for nothing.

If you order online you run the risk of your package being left anywhere the delivery company deems ok, even if it is a n apartment complex, wheee it can be taken by anybody. I live in apt complex that has a delivery hub to prevent this, however it was dropped in the foyer where there is no security. And because of this the package is gone, however not their problem, can you imagine if the post office did the same with your mail. Ulta doesn't deem it suffient, so not only do I need to pay for what I didn't get, if I want it, I need to buy it again. Never order from them, they contracted the cheapest delivery company and we pay the price

I visit ultra over Allen park. To exchange one of the foundation that I got as gift for different colors. I Had serve with one of the employees by asking the manager for overwrite. The manager check the product on the systems. She was doing the exchange. Than the Mexican assistant from other cash register. She asked not to do it. Whole she was assisting another customer. Than the manager after she was almost done with overwrite she change he mind by saying excuses after she approved and check it on the system. While everything it's okay. So she listen to the Mexican assistant. When she just did it in front of me for couple Mexican girls. Talking in Spanish. And this how I found out she is Mexican. And she did the return while it was. The purchase over one year. Very bad service. By treating the customers with disrespect and unprofessional.