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How would you rate Ulta?
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Washington
3 reviews
5 helpful votes
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Love this store
December 11, 2017

I love Ulta - they have such a wide variety of makeup & I feel like a kid in a candy store. Have shopped both online and in store and they are great.

Date of experience: December 10, 2017
New York
5 reviews
23 helpful votes
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Love Ulta, but love Sephora more for their free samples!
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Date of experience: August 2, 2017
Nevada
1 review
1 helpful vote
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Beautiful and amazing products. They always have a great variety of products and price ranges. Good quality and services.

Date of experience: October 22, 2018
New Jersey
1 review
0 helpful votes
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High standards
December 17, 2020

Thank you for maintaining high standards. I follow your updates because I use only professional recommendations. I trust only your research.

Date of experience: December 17, 2020
New York
1 review
2 helpful votes
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If I could give no stars I would! I have never been treated so poorly in a retail establishment as I was by Ashley Ohara, manager of the New Hartford, NY Ulta. She was extremely rude to me. I went in to that location yesterday with my young children to buy a few things. I purchased them, went to my car, and realized that I had forgotten to use my 20% off coupon. I went back into the store and nicely asked if it was possible to apply it to my order. The employee was unsure and asked the manager Ashley who was standing there on her phone, if I could. With the most disgusting look on her face, Ashley proceeded to say extremely rudely that I needed to get the items if I wanted a discount and that they were closing in ten minutes, acting like my request was the biggest inconvenience. The four other employees were standing with shocked looks on their faces because she was so rude to me, so I went back to my car to grab the items with my two young children even though she clearly could have applied the 20% off to my receipt without making me carry my my children back to the car. After I returned to the store, a very sweet employee helped me and applied the 20 percent off to my order. This employee and the three other employees apologized on behalf of their manager Ashley and said they had never seen anyone be treated like that in the store. I asked to speak to the manager Ashley and she came to the front. I asked her why she thought it was okay to treat me like that, and she said she had no idea what I was talking about in the rudest tone. I will never go to that Ulta again. I'm shocked that Ulta would allow a manager like her to be there and treat consumers so poorly.

Date of experience: December 1, 2022
Peru
1 review
0 helpful votes
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Good
May 7, 2019

I think that this product is Amazing because I love it!. Life is for funny while I want buy it. Wherever.

Date of experience: May 6, 2019
Tennessee
6 reviews
26 helpful votes
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Happy with the service
December 28, 2017

In store customer service very friendly. I recently needed assistance and they were very friendly and helpful

Date of experience: December 27, 2017
Illinois
1 review
0 helpful votes
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Satisfaction
August 26, 2022

I bought my products from Alta and it's really good. I will stay and continuing Alta products. I definitely suggest it to my friends

Date of experience: August 25, 2022
Wisconsin
3 reviews
12 helpful votes
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Amazing
August 12, 2018

All of there products are great, they have great pigments, great coverage and they have overall really great makeup!

Date of experience: August 11, 2018
Pennsylvania
2 reviews
0 helpful votes
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Always awesome!
August 1, 2017

Love the store, love the service, love the sales!

I always go to ULTA for my staples in my makeup case.

Date of experience: August 1, 2017
Pakistan
2 reviews
0 helpful votes
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Excellent
May 24, 2019

Ulta provide excellent quality products n i love to use these products and i recommend to everyone to use this

Date of experience: May 23, 2019
Washington
11 reviews
20 helpful votes
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Great store
November 11, 2017

Great service, knowledgeable people, great promotions and coupons... The products are great and the stores are so clean

Date of experience: November 10, 2017
Netherlands
3 reviews
1 helpful vote
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The only place you can be sure to find best and latest makeups on market and the prices are truly competitive.
My one stop for makeups

Date of experience: June 1, 2019
Arkansas
3 reviews
0 helpful votes
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Alter has everything you need in one store for your beauty products. They have all the brand names that I use. My daughters loves ulta as well.

Date of experience: May 21, 2017
Oregon
13 reviews
37 helpful votes
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AWESOME!
July 12, 2017

They have great deals, sales and their customer service is very helpful if needed. I always look on the site to see new arrivals!

Date of experience: July 12, 2017
Indiana
2 reviews
1 helpful vote
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Haircuts
April 16, 2017

I will never go to Ulta again. Got my hair cut here and the guy totally screwed it up. Plus everything is expensive there.

Date of experience: April 16, 2017
Ethiopia
2 reviews
1 helpful vote
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Admire
December 29, 2020

Love Ulta! I've been a platinum member for many years, and their rewards program is awesome.its Amazing.

Date of experience: December 28, 2020
Indonesia
4 reviews
3 helpful votes
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Quite good
June 3, 2019

All beauty products have different variants, maybe this is one product that needs to be tried, and the prices offered are not too expensive

Date of experience: June 1, 2019
Florida
5 reviews
20 helpful votes
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Great brand!
March 28, 2020

The products from this brand greatly helped me! I am using them for a long time and will continue doing so!

Date of experience: March 27, 2020
Colorado
1 review
2 helpful votes
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Boo
February 12, 2023

I hate Ulta! Crappy company that doesn't treat or pay their employees fairly! The management is terrible!

Date of experience: February 12, 2023

Overview

Ulta has a rating of 2 stars from 536 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ulta most frequently mention customer service, credit card and order online. Ulta ranks 1071st among Skin Care sites.

service
120
value
104
shipping
97
returns
79
quality
91
+40