Ulta

I would like to commend the employees at the Benefit Brow Bar for their tremendous customer service, attention to detail, and positive attitudes. I have visited the Brow Bar multiple times and have not been disappointed with any of the beauticians who have performed services on me. The women were upbeat and considerate of my time and schedule. I was greeted warmly and felt comfortable for the duration of my appointment.

I have utilized the Benefit Brow Bar for the brow waxing service thus far. My first appointment was scheduled in August of 2017 before returning to college in the Fall for my Junior year. Before going to the Brow Bar, I had never gotten my eyebrows waxed before and was apprehensive about the process. My reservations were immediately eased as soon I was greeted by the technician and the appointment began. In addition to the positive environment, the service I received was outstanding. My beautician, Dawn, mapped out the precise areas that needed waxing to determine my ideal brow shape. I felt very comfortable knowing that she paid such close attention to detail to ensure my satisfaction. My eyebrows were incredibly well-shaped and clean-cut. Dawn also made sure to fill in my eyebrows with Benefit products and cover the redness and irritation with concealer, thus ensuring that I walked out with complete satisfaction. After my first appointment in August, I have returned numerous times for routine grooming sessions.

I will definitely be returning to the Brow Bar, and look forward to trying out more services and interacting with more employees. I will recommend the services to anyone who needs a brow service in the future. Thank you again and keep up the amazing work!

I bought my perfume here. It's perfect for me. I liked it so much. I can recommend your service to my friends.

Horrible company! Customer service manager is a waste of time in resolution of complaint.
Placed an order during Black Friday Sale, used PayPal at checkout. Checked my credit card after transaction and found two debits for the single transaction, it was the weekend so waited till Monday to see if one of the duplicate charges would drop off, both were gone by Tuesday.
I didn't worry about it from there as PayPal had said they will debit the account on order completion.
Ulta Cosmetics canceled the order and didn't have the common courtesy to contact/email me that they wouldn't be honoring my order because I used PayPal, said they couldn't verify my credit card information, but wait, isn't that why I use PayPal to protect my accounts!?
Furthermore, because they didn't let me know of the cancelation, I wasn't able to shop from competitors during the Black Friday extended sales nor during the Cyber Week sales either.
All I received from Customer Service was excuses and worse, they responded with two different stories about how they ran out of product and it was canceled due to that even though you can't place an item in the cart if out of stock, secondly after I asked for a supervisor, she was the one who said it was because of using PayPal. At that point I asked for the order to be fulfilled and of course she said no.
I am just one unsatisfied customer and Ulta Cosmetics apparently does not value you as a singular purchaser.

If I could give this company 0 stars I would! I have been a loyal customer for years and I'm shocked how they handled my situation. I placed a very large order roughly around $130 online. When I submitted payment I instantly realized that it was being shipped to my old address in California where I no longer live. I called customer service within 1 minute, sat on hold for 28 minutes to make sure I correct the shipping address to match my current billing address. The guy on the phone assured me that it will be corrected because I called within a 2 hour window. Later that night I received an email stating that they have already processed my order and it will be shipped to California vs Texas where I now live. I called them instantly explaining my situation that I don't live in California anymore and all they said to me was that I need to update my address book online. Seriously?! Backstory- 2 weeks earlier I placed over $250 in purchases online for my favorite things party gifts and that was shipped to my correct address. I then had to email them because clearly the guy on the phone that was helping me was reading off a script like a robot and couldn't understand what I was saying to him.
After I emailed Ulta I received no email back. I had to email them 3 more times explaining that my package is going to the wrong house and that my products are going to be stolen. They didn't care. All they replied was that I should have updated my address book.
So because they refused to help me I tracked down the buyer of my home in California and asked her if she got my box from Ulta. Of course she said she didn't receive it. When I explained that the tracking on it said that it was received she then replied with let me look around my house. I told her if it wasn't found to let me know because I have to file a police report that it was stolen and what do you know she found my open box at her house. Not shocked at all! Thief!
She told me that she sent it back to Ulta by post office two weeks ago. I'm still waiting for my refund or anything to be done with my case. Clearly I'm out money but Ulta lost one hell of a loyal customer! I'll be purchasing everything I need from Nordstrom from this point on.