Ulta

I haven't tried before, so not sure... but I think its something to write home about. So yeaaaaaaaaa

I contacted customer service via live chat - they said some odd things ("sorry for your issue" etc) before I even asked my very generic question; I wasn't having an issue yet. Then they had me verify my identity, again, before answering a generic question. Which I never got answered. But they did continue to read into why I was asking the question about a gift with purchase and explain to me I never added the gift on, and they saw no mention of it even on the site- when I assured them I did add it on, they told me it was out of stock (interesting, because they couldn't find it moments earlier.). No help, and a confusing conversation, 15 + mins I'll never get back.

I email in to tell Ulta about this poor experience. I get an equally dumb email, asking the same questions I'd already answered, etc.
When I respond, telling them THIS is why I'll no longer be shopping here - I get a SLIGHTLY more real/human response, finally telling me they've looked for my gift with purchase and basically it didn't exist. HA!
I send them a screenshot showing it still listed on their site. And that I met the requirements.
They responded telling me that its out of stock - (funny, last email said it didnt exist) to check back on their gift with purchase page and make a new order and that I may be lucky enough to get a gift with purchase then! The audacity.

At this point, its not about the gift with purchase (who cares about it!), but about the fact that they couldn't answer a question without being defensive, and then basically called me a liar, and could never actually HELP me or answer me with a real answer. Sephora is so much better anyway.

I am very upset. There is a stylist by the name Shameka that was highly recommended for hair extensions. This is my first time visiting Ulta and I was excited about getting my hair done by her. When I walked in I was greeted by a young lady named Melissa and she was very pleasant, she greeted me and asked if I would like to book a service, I told her yes and who I was there to see, while talking to her a male stylist who later I was told was the Salon Manager came over and asked can he help me during my conversation with Melissa, so I told him I was looking to get hair extensions and he said in a very rude manner,'We don't offer those services here!" and walked away. Melissa apologized and said I will look to see when Shameka is coming in and I will book a consultation for you with her and she will be in Monday please give her a call. I was very offended by the response from the manager and would like answers! I called my friend who recommended Shameka and she had a similar experience and isn't happy about it. She said she was told the same thing. I have seen extensions done before at this location plenty of times and I would like answers especially because I have seen women with different texture hair get there extension there at that location of a different race, I want answers I feel like its discrimination and racist. Is it ok for one race to get there form of extensions but not another, I will never walk into Ulta again and its sad because Shameka is a wonderful stylist I have seen her work and wanted to be service but I didn't know The Salon at Ulta only choose to service a certain race, ethnicity, or hair type in the Bronx.

On Oct 16th couldn't find a single employee in store at 1:15pm. Finally was able to make apt for perm. Big mistake I paid $117 + $15 tip for a disaster. Went back on 11-7 to show them what I got on Oct 20th. Girl made cl and gave me a bus card for Alicia Tate Genl Mgr and said she wld cont me as she was off that day. Also showed her the t-shirt I wore that day that is stained brown around neck and I can't get it out and my hair is darker & when I questioned hair dresser she went and got a bottle of shampoo for white hair and said I need to buy and use. So I bought it and it has not totally restored my orig color. Also she insisted I wash my hair in 4 days never heard that bef always told 1 week. I said this to her and I have been getting perms for a long time as I am 83 yrs old. But she insisted and kept saying 4 days and tried to make an appt for a haircut. She did nothing that I asked and my hair is all lengths and the only way I can describe it is awful. I am embarrassed to even let anyone see it. So that is it for me and I go to 3 diff sr centers and they can't believe how bad the haircut and perm are. I worked part time at Ultra 3 in late 90's aft retireing. Was a great store than but todays store cant hold a candle for service or anything to the old Ultra 3. Its no wonder you rarely see anyone shopping at your stores and you certainly don't have employees that give a hoot. I wonder how long your stores will last?! Thanks for letting me tell it like it is. MAH P.S. still waiting for Store Mgr Alicia Tate to call! Actually no need now I don't care and don't plan to return.

I wanted to simply cancel my order, because honestly when you don't give options for shipping and after I submit my order tell me that it will take 4-10 days AFTER my order process anywhere from 1-3 days I just couldn't wait. I didn't realize and it was my mistake so I made the phone call to customer service to cancel. The photos you see is how long I waited for someone to finally answer, I tried to get a photo of the time we hung up which was at 1 hr and 7mins. In that 5 minutes I got of their precious time I was told that if I wanted to cancel they would submit a request(mind you they haven't even emailed me to tell me my order is shipped yet), and they would "choose" to cancel my order or not? If I say cancel, CANCEL. I asked her if they choose not to cancel I have to send it back and pay for shipping? She says yes. I asked if I could take it all back to the store for a full refund, she said yes(I'm really hoping is true but not sure). So, I politely get off the phone with her, with just her word that a request was put in (no confirmation #, but she said I would receive and email. Never did) BUT I did get an email saying my order is shipped now(a day after I tried to cancel) So I have to wait until around the 25th to receive and take back the $#*! I told you I didn't want!

I'm officially done with Ulta, your customer service sucks! I waited patiently with customer service, I should have received a cancelation on the spot. Because I was misinformed when it came to ordering (not giving any shipping information until AFTER you submit the order) or else I would have moved on from the start! I put a cancelation request in with you roughly 20 hours before you sent me an email saying you shipped my order. Which I feel that was plenty of time to stop it. If it were an hour or so before I would be more understanding, but I emailed you right away never received a response, called the next morning to put a request in, than a day later you respond "yay we shipped your order"!

I'm really not impressed by my first online shopping experience/customer service, clearly. And that alone makes me not want to support your stores any further.

First of all Ulta stores that I've visited is great, but online I've experienced something I've never experienced, I ordered an item, went through all the prompts and hit the proceed to check out, it stated try another card, I knew my card was good and had available credit, so I hit the proceed to check out several times, not knowing it was like I ordered this item several times, I called online customer care, I was told they didn't see where I placed the order, I asked could they help me place the order, I was told no, I called Ulta they saw where looked as though I placed the order several times, I told them on several calls it wouldn't let my order go through, I was told my Ulta card was in good standing, I asked could they take the extra items off they couldn't, I called comenity bank for Ulta payments, the nice lady told me she saw what happened I was sending it to a different address than my address, it's a gift, I've done this before, she couldn't help, I was told I might can go in the store and try buying the item but have money incase my card didn't work. I've never had any problems like this, what am I to Ulta haven't helped, I'm very disappointed.

The courier service said they showed proof of delivery for an item i never received. I spent $700 for a product I don't have. I am being punished by Ulta and the horrible courier service (which is not even a reputable company, all you have to do is stop being lazy and do your research and you will see this is a common theme with them). I don't understand why Ulta would ship a $700 package through an unknown source it should have been FedEx or UPS. I am now having Ulta and that courier service investigated which started yesterday. Your company has made me the criminal when I have done absolutely nothing wrong, within an hour after the delivery (I was at work 40mins away, and didn't get off until 6pm and make it home until nearly 7pm), I had my friend go down to my door within an hour of "delivery" and she said nothing was there! So how in the world did my package disappear? It was placed at my frontdoor, And why wasn't it placed in the mailroom in the locker so that I could get a code to retrieve it, the courier service was lazy and actually never came to my property! Ulta says the courier has proof of delivery but has refused to show this proof and a picture of the delivery. On top of that, the person delivering for the company is independent, which means they're hired by them to drop packages off and if they marked delivered, they are paid around $2 to $3 per delivered item. So where is my package Ulta? Do you truly think that everyone is a liar and that there are no honest people? $700 for an item I don't have but now have paid for. You should have never used LSO (Lonestar Overnight Shipping). On top of that I called them 3 times and was on hold for nearly an hour each time and no one ever picked up, I left my name for a callback and they never tried to reach me. This is a shady company and cannot believe a reputable company like Ulta is okay with this service.

Ulta online shopping is awesome. They will always have a multitude of deals to choose from on many many brands. It may be a free gift with purchase of 30$ on a certain brand or line, it may be bogo, buy 2 get one, ect. In addition they will hook you up with samples just for shopping with them. Online customer service is always responsive, super helpful and very personable. Unfortunately, every store I have visited across the country has an issue with undesireable service. It seems as if in management selection the focus is on the "business experience" end of the spectrum, which is important but there is always a lack of even basic knowledge on beauty products in general. There is a noticeable difference in a leader who has all the promotional points for the product memorized and a leader who has a genuine PASSION for beauty products. I once had a "prestige manager"(something like that) suggest for me to use together a foundation that was water based paired with a primer that was silicone based (the two will seperate not blend causing a cakey patchy mess) plus a concealer with a warm pink undertone + foundation with a cool yellow undertone. This woman would have had me looking like a 3yo got into mommies makeup! Don't let reflect negatively on the business! I am in management myself... quality employees who are driven and demand a high standard for excellence from themselves and their team are hard to find. The company as a corperate "brand" is top notch and they have my loyalty. I might add that their own independant line of products is impressive. Affordable alternatives to prestige brands and even innovative products I hald near and dear to my heart. The matte eye primer is the only thing i have found that covers dark veins on my lids and makes the shadows blend like butter and if they ever stop making the rose gold palette I would be devastated!

My very first time ordering from this company was online, due to COVID. I ordered on 11/12. I hot a confirmation email 2 days later that it had shipped. Almost a month later I still hadn't received my shipment and checked the status with UPS, which showed it was still waiting for carrier pick up. I called in to see the status and was told it was still on their dock and it was getting escalated to tier 2 and someone would call me within 24 hours (this was on a Sunday) I asked why it couldn't be handled now and he said that it was over $100 so he couldn't help me, that a supervisor would have to. 3 days later nobody had called me back, so I called back in. Only to be told that it was being reviewed. I asked to speak to a supervisor and was put on hold for 20 min, before being hung up on. I called back in and demanded to speak to a manager about my order immediately. After holding for another 20 min, I was offered a "reshipment" or a refund. I took the reshipment since it's a Christmas gift for my daughter. Then I was informed that some items on my order are no longer in stock! She offered me comparable, smaller items for the same price. I just wanted it to be over so I said fine. She told me that I'd have to submit another order for the replacement item, that she couldn't do that. WTF!? Fuming by this point. So the status on my reshipment? Same thing. Got an email stating it shipped and expected delivery date was dec 12th... but it shows on ups that it's waiting carrier pick up. I spent over $300 on the only thing my daughter asked for for Christmas and now I have no gift for her and I'm out $300. BUYER BE WARE!

ITS ME DRAKE AND THANKS TO YOUR DUMB AHHHHH BRAND I GOT CANCER I USED YOUR EYE SHADOW AND IM IN THE HOSPITAL RIGHT NOW DO YOU WANT ME TO SUE YOU