The website is a beautifully crafted sham! If only the web designer was responsible for the service that then follows. I haven't even received my order despite being ordered on 29 Nov. DO NOT ORDER FROM THIS SITE. These people are making a lot of money out of a sham. How do we get these sites closed down.
Hi
Have just recieved 3 pairs of "Uggs" (paying the same for 3 as I would have for 1 including poatsage)and while I doubt they are the deckers international "Uggs" you really can't tell the difference they are comfy warm and fit well.
They took 9 days to arrive from ordering and that was with the delightful weather we had.
All in all I had a good experience with uggmall.com and would recommend if you want Uggs but don't mind if they may not be deckers international. Beware though as there is another uggmall its uggmall.net which I have no clue about.
On a slightly spotterish note an Ugg boot is actually just a sheepskin boot with a wool lining, which is why there are so many sites selling using the name ugg, check it out on good ole wikipedia :).
DO NOT order from this website. The UGGS are fakes and totally the wrong size. They are literally 1 entire size smaller than genuine UGGS. It took 1 month for my order to arrive. Now I will have to dispute this with Paypal and I do not know the outcome yet. I really regret this fiasco.
I ordered a pair of boots but got suspicious when I couldn't get back onto the website to track the order and after seeing the reviews I wish I seen them first. I have tried to cancel the order but so far no email has been sent back to me.
I ordered boots from ugg-mall but after reading reviews decided to cancel, I also got an email from a Chelsea Lee saying I had been refunded but as yet (2 days later) there is still no money in my account.
Just wanted to put an update on this site after reading that fake people were putting incorrect reviews. I just put honest feedback on this site after I recd my uggs. Obviously more people than not have had a bad experience. I received my boots quickly & if they are fakes they are damn good ones, if they werent I wouldnt have said so on the review. After thinking about it & checking the prices on other online stockists they probably are fake but extremely hard to tell the difference!
Luckily, I had read the reviews on this website before I had received my Uggs, so decided to refuse the delivery, and I am happy to say that I have just received my FULL refund. I'm not condoning the false advertising and selling (Chelsea Lee even said to me that they were 100% authentic! Lol), but there is some element of customer care in there
Louise
$#*!ing load rubbish i orderd last tuesday nite still no boots reading this i found out its not genuine boots i emailed them yesterday and they sent me email saying pls don't worry they have been shipped giving me a code yet not a tracking site which normally when order something u recive not long after code to track and where look at it well they are in china and been handed over the status says on parcel force I EMAILED THEM 3 times once last nite twice today telling them not accepting order and i don't want them and to cancel no replys and my bank ses i can claim in 30 days from order what a JOKEEE they need shooting these UGGMALL
I ORDERED ON NOVEMBER 13TH 2011 TWO PAIRS FOR MY DAUGHTERS FOR XMAS, THEY HAVE BEEN TRACKED TO CUSTOMS WHO HAVE SIEZED THEM AND NOW I HAVE NOTHING TO SHOW FOR MY £150 AND TWO SAD DAUGHTERS ALSO A NIGHTMARE AHEAD OF ME TRYING TO GET A REFUND FROM PAYPAL AND MASTR CARD
THE PEOPLE SELLING THESE SHOULD BE SHOT
I learned too little to late
What I need to know now is how do I go about getting my money back as the webiste can no longer be accessed.
So what do I do now as I have no official confirmation of my order placed other than the one from paypal
Im raging now I should have just went to the official ugg australia seems that for what I tried to save has cost me in the end
Do any of you have any contact details for the uggmall.com site so I can mail them!
Thsi website is great... just after i ordered last week... i read this comments and i got so worried about what was going to happen. But then just like it said on the actual website i recieved it after 7 days and they seem to be genuine and comfortable and they are just the right size and type i wanted.
I don't see why so many people arent happy with what they got
Hi, I recently received the ugg boots that i ordered from this website. I was worried that i wasnt going to receive them as it took 3 weeks and when i checked the online tracking they it said they were last tracked in Shanghai and this didnt change for weeks. When i finally received them they arrived in an ugg box and looked to be genuine uggs and i was really pleased with them. Unfortunatly on the website it said they were a UK 6 1/2 but then were only a 6 so were too small! The e-mail address i used to contact them was-Chelsea Lee (*******@yahoo.com)
I ordered some boots on the 11th Dec, still haven't received them, have emailed and had contact with Chelsea Lee who says always 'wait 2 more days' that was 10 days ago, spoke to someone else yesterday who now says my boots were stopping in customs and another pair were dispatched on the 19th Dec, why did Chelsea Lee not tell me this? I 'n not too worried about them even being fake, I would just like the boots to appear!
DONT BUY FROM THIS SITE... My boyfriend ordered me a pair of UGG boots for Christmas. They were ordered well in advance and didn't arrive until New Years Eve. I wore them but was a bit suss when I noticed that the UGG sign on the back wasn't sewn on straight. Then I noticed that the seems were coming apart. I can safetly bet my house on this that this is a fake web site. The prices should give it away. If you want real ones from a shop expect to pay an honest amount.
DONT GO NEAR THIS PILE OF?&*Y}. CHELSEA LEE and the rest of the fakes... I ordered two pairs, they sent them but the complete wrong sizes and colour. No chance of a refund or even exchanging the boots... Chelsea Lee et al just send idiotic emails backwards and forwards... a real nightmare site AVOID AT ALL COST!
I have just stumbled across this forum after trying to access the site to buy another pair! I bought a pair of baily buttons in sept 09, they took almost 3 wks to arrive., and noticed there was some pen marking on them (prob from stesil) & sent photo's to the famous chelsea lee. She offered me half refund or replacement. I took the replacement and they did arrive, I gave the others to my niece who was thrilled.
I have to say I was pleased with the quality, although doubtfull that they were real but still happy for £70. It seems it may have started to go pear shaped after I ordered. I understand alot of websites were shut down in December for counterfeit activity. I checked if Ugg Mall was still going when I heard & it was so thought it must have been ok. I did notice they stopped taking paypal though, but didnt think too much of it. I appear I have been one of the lucky ones.
OMG! I am so upset with this site. PLEASE DON'T BE A MUG LIKE I HAVE BEEN, do not order from here. I ordered 2 pairs of UGG boots and have to wait a month for them to get here. The sizes were all over the place, I ordered UK5 5.5 and the left shoe was a size 4.5 and the right shoe was 6.5. THEY ARE SOOOOOO FAKE it's unreal. I am waiting to get my money back as we speak, but I am doubtful. I wish I had read these reviews before hand.
They made me think they were genuine with their live chat, don't fall for it. These were a birthday present from my mum, so I'm really mad!
I ordered a pair of ugg boots on 14/01/10 and have tried to track my boots suprise suprise no such tracking number was told to try later now i can't even find the site if i had seen these reviews i would never have ordered from this site DO NOT ORDER FROM ANY UGG-MALL SITE YOU WILL REGRET IT i might as well have burned my £75
I ordered a pair of uggs a week a go and they havn't yet arrived. I wasn't that concerned but i just saw on this website all the comments about how they were a fraud so i went on the instant chat window and spoke to them about it. They said how they were cheap because they got it from the factory and how it was minimal profits etc, but when i said i was going to check with the ugg shop that they were real and i didn't expect to pay a delivery charge back when i found they were fake, they told me to refuse the parcel and they will refund me after. Whether they will or not i will find out, but right now i am happy. And they didn't exactly argue their case that i will find they are real so i am guessing you are right and they are fake.
But the people who have recieved them are saying they are good, so maybe they are actually real?
I bought a pair of sundance II boots, i recieved them within 3 weeks and was extremley dissapointed to find that they were couterfeit and not even a good copy! The stitchin was awful and the fur was nothing like the real ugg sheepskin fur and they were practically bald on one side!
So i mailed them on their live chat, threatened to take legal action and told them i was not willing to send them back as it would of cost me too much for postage and packaging, and they offered me £50 back and said i could keep the boots as a gift! They did refund me within 24 hours so im just glad i got my money back.
Answer: The only reason I fell for it is because it came to my work address, and I thought that was a legitimate site and discount through my work. I work for an airline, I can't imagine how they got that email, address.
Ugg-mall has a rating of 1.7 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ugg-mall most frequently mention live chat, credit card and paypal account. Ugg-mall ranks 64th among Uggs sites.