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Ugg-mall
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ugg-mall.com
California
9 reviews
20 helpful votes
Follow Pius L.
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Fake Uggs that never materialize... if you are reading this review, do what I did... call your credit card company and immediately set up a dispute to the charge. You will not get your boots and if by some miracle you do they will be fake.

Date of experience: January 16, 2010
GB
1 review
4 helpful votes
Follow N n.
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Only wish i'd found this website before i ordered!
Emailed them asking for them to cancel the order and a refund, as i was unable to contact back in the site! Also advising that i have research them and that it would be unlikely i will get it back also linked this website to it!
Some Chelsea Lee emailed me back asking why i wanted to cancelled.
Have got an email this morning saying order cancelled and refund will be within 24 hours! Yeah right!

Date of experience: October 30, 2009
GB
1 review
3 helpful votes
Follow Louise M.
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Just wanted to put an update on this site after reading that fake people were putting incorrect reviews. I just put honest feedback on this site after I recd my uggs. Obviously more people than not have had a bad experience. I received my boots quickly & if they are fakes they are damn good ones, if they werent I wouldnt have said so on the review. After thinking about it & checking the prices on other online stockists they probably are fake but extremely hard to tell the difference!

Date of experience: November 4, 2009
Netherlands
1 review
0 helpful votes
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Luckily, I had read the reviews on this website before I had received my Uggs, so decided to refuse the delivery, and I am happy to say that I have just received my FULL refund. I'm not condoning the false advertising and selling (Chelsea Lee even said to me that they were 100% authentic! Lol), but there is some element of customer care in there

Louise

Date of experience: January 6, 2010
GB
1 review
4 helpful votes
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Hi, I recently received the ugg boots that i ordered from this website. I was worried that i wasnt going to receive them as it took 3 weeks and when i checked the online tracking they it said they were last tracked in Shanghai and this didnt change for weeks. When i finally received them they arrived in an ugg box and looked to be genuine uggs and i was really pleased with them. Unfortunatly on the website it said they were a UK 6 1/2 but then were only a 6 so were too small! The e-mail address i used to contact them was-Chelsea Lee (*******@yahoo.com)

Date of experience: November 8, 2009
GB
1 review
0 helpful votes
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Well i got a pair of ugg boots from this web site was very pleases still am! And for all they arseholes out there who the $#*! get real uggs at that price any you daft $#*! ofcourse there no genuine but GOOD Fakes!

Date of experience: May 1, 2010
GB
1 review
0 helpful votes
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I ordered some Ugg boots from here on the 23 November. They have just arrived today. I read some very dodgy reviews and was a bit worried but they responded straight away to any queries I had and I tracked the parcel via Parcelforce. I am really pleased with the boots - they look original and have come with a Certificate and are in the Ugg-Australia box etc. If they are fakes, they are damn good fakes. I'm delighted. Hope this helps. J

Date of experience: December 11, 2009
GB
1 review
0 helpful votes
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Ordered a pair of Nightfall boots for my wife on Dec 12th 09. Didn't receive confirmation email so went on to chat room and they gave me the Parcelforce tracking number, went straight to tracking and saw goods dispatched from China. Alarm bells started ringing and then when I found this site I really was worried. Kept tracking order and boots arrived Christmas eve, was frightened to open package incase they were crap. Well all I can say is that if they're fake they are bloody good, and the main thing is that they fit and my wife loves them. From my experience Ugg Mall have been very good, maybe I've just been lucky!

Date of experience: January 2, 2010
GB
1 review
2 helpful votes
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Do not buy any goods from this company. I am in a battle trying to get back my refund. They are offering £45 but I am refusing as I paid £72.99 and after 2 1/2 weeks the stitching has come undone. I am willing to accept £62.99 and forfit the delivery charge.

Date of experience: January 19, 2010
GB
1 review
3 helpful votes
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I ordered a pair of ugg boots 3/12/09 they arrived today 24/12/09 i was able to track them all the way from Shanghai to Worksop, i paid £71.00 with no tax
Or shipping costs. I think i got what i paid for and the help line does work.not been able to find the site for the last 3 days, and after reading the reviews
Didnt expect to get anything so i am quite pleased.

Date of experience: December 24, 2009
South Carolina
1 review
2 helpful votes
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I AM FURIOUS
January 21, 2011

I AM FURIOUS. These are fake, don't buy from here. I can't even get into contact with them because there is no send message option. If anyone knows how to call this company or email them please let me know, I can't find how to get in touch with them.

DON'T BUY FROM HERE.

Date of experience: January 21, 2011
GB
1 review
1 helpful vote
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I can definitely say that Ugg Mall sells fake Ugg boots. I bought 5 pairs and Customs and Excise in Coventry seized them and destroyed them. In Ugg Malls defence, they did give me a full refund straight away (I was covered by PayPal also). I just think the people out there should know.

Date of experience: December 5, 2009
Spain
1 review
2 helpful votes
Follow Alyson G.
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I bought boots from this company as the dog chewed my genuine uggs. I was assured that they were genuine also and when they arrived, guess what, they were fake and too small. I was offered money back which never arrived. I have now reported this company to an ombudsman on the internet and trying to get my money back from my credit card company.

Date of experience: December 20, 2009
Canada
1 review
2 helpful votes
Follow Bill N.
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Website, very convincing, to those who believe that "too good to be true", is true! This is a "no brainer", its a scam. Look into these things a little more before you order, you ARE ordering from criminals.

Date of experience: February 5, 2010
Virginia
39 reviews
261 helpful votes
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Fake uggs...
January 18, 2010

Fake uggs... need you say any more? The main lesson to be learned here is any website with the word UGG in the website name is not endorsed by the real UGG company and therefore is probably selling either fake uggs or worse, they will take your money and send you nothing.

Date of experience: January 18, 2010
Hungary
1 review
0 helpful votes
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Further update I complained about boots being fake and threatened legal action. They agreed to refund me £40 which was in my paypal account within a couple of hours and they said to keep the boots. Looks like my neice is getting some UGG-ly boots! Compaired to my genuine Uggs the fake ones look like they have premature balding. Dont waste your money on these fakes for the sake of a label they really are rubbish. I now wish to buy an Ugg chestnut across body bag - genuine only. Can anyone recommend anywhere? Would prefer to go into a shop and buy from a real person.

Date of experience: December 31, 2009
Lithuania
1 review
3 helpful votes
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Thank you "Mel M."
November 5, 2009

Thank you "Mel M." for the contacts.
I have ordered a pair four weeks ago.
Didn't reveive it. The site went down and I didn't have a customer service email.
Once Mel M. Gave it, I wrote. Got the response in 24 hours from Chelsea Lee.
It seems my uggs has returned back (don't know why it didn't reach me).
Mr Lee offered me to resend them or refund. I chose refund and could't believe it with my own eyes when after few minutes I saw confirmation from paypal about full refund. Cool customer service. I'd say it's HONEST.
Don't know anything about boots being genuine or not but got my money back very quickly, ordered another pair in ebay and am very happy :)

Date of experience: November 5, 2009
GB
1 review
2 helpful votes
Follow me o.
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I recently ordered some fromt his site and read all these reviews and you all had me worried they wouldnt arrive. I have been able to access the site the whole way through and these boots managed to arrive from China within 2 weeks. Everyone who is complaining should have just gone straight to Ugg Australia - you get what you pay for. I think its pot luck with this site, sounds like they send them to some people but not to others, maybe this is how they make their money, luckily I got them safe.

Date of experience: November 23, 2009
GB
1 review
0 helpful votes
Follow TINA M.
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I have just read the comment on Site Jabber about Ugg-Mall.com., which states that all reviews and reviewers who claim to have had genuine goods from them are phony. I am not phony. I received boots from them which seemed to be genuine, and I am a genuine buyer. I think this person should be careful not to upset genuine reviewers!

Date of experience: January 14, 2010
GB
1 review
3 helpful votes
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I orderd from this web site, felt strange that no instant confirmation email came through like with any other websites used before. Tracked the order on website and through parcel force all the way and delivered on time (after about a week or so) delivered and only difference I can tell between these and previous original uggs are that the label inside is different material but in fairness are different style boots. They look bloody good, even when put next to others but after reading reviews feel that they can only be fake. Would suggest only buying from genuine people but before type ugg-mall.com reviews I thought that they were! I feel sorry for the people that haven't recieved anything but I got mine, they look real and thats why I've put 3 stars. My gut instinct from ordering was fake. Stick to your gut instinct!

Date of experience: December 29, 2009

Overview

Ugg-mall has a rating of 1.7 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ugg-mall most frequently mention live chat, credit card and paypal account. Ugg-mall ranks 64th among Uggs sites.