Liars thiefs see chat from boots purchase.

Please wait for a site operator to respond.

You are now chatting with 'Elena'

Elena: Dear Customer, Welcome to our live chat.Our UGG boots are made from the finest, most luxurious Australian sheepskin in the world.Its also pushed the limits of this amazing material. Hope our UGG boots can bring warmth to you in this cold winter. You can contact us with telephone +61 ******* or email :*******@uggmall.co.

John Pearson: Hi i wish to have a full refund on the boots i recently purchsed i sent an image earlier

Elena: Could you like to tell us your order num? We will help you check it.

John Pearson: *******

Elena: Please wait a monment, we will check it.^_^

Elena: i am wondering why you want to cancel the order

John Pearson: faulty goods sent image earlier today

Elena: you say you got the faulty goods today, it is right?

Elena: it is from our website

John Pearson: yes

Elena: we just placed the order on 28th, so how could you got it now?

John Pearson: yes to website

John Pearson: bought for a christmas gift

John Pearson: but not even worn failed whilst trying them on.

John Pearson: full refund please

Elena: did you only have the only order number?

John Pearson: what other details do you require?

Elena: could you send us the problem to prove the boots problem

John Pearson: yes already sent image earlier today showing elastic failed full refund please

Elena: you can send send the photos about the boots problem

John Pearson: already done that

Elena: then we can deal with it

John Pearson: no offered £20 refund not good enough i want a full refund

John Pearson: and good will be returned to yourselves for inspection

Elena: we will reply your email soon

John Pearson: you already have as stated above

Elena: you first prove the probelm with you, then we can deal with it

John Pearson: ok im aware that these goods are cheap manufactured chinese goods and are not genuine ugg boots im going to contact my bank in co-operation with ugg geniuine manufacturer to get a full refund that way see below.

John Pearson: Marksun Australia Pty Ltd has been fined $430,000 for false and misleading conduct following action by the ACCC in Perth, $100,000 of which related specifically to the unauthorised use of the Australian Made logo.

Elena: we are different from them

John Pearson: your english is extremely poor and your trying to avoid all questions posed i'm recording this convesation as evidence.

Elena: and the ugg is just a brand

John Pearson: no you claim to be 100% genuine australian ugg boots and you are not!

John Pearson: i will get a full refund via my bank. With evidence of fake goods

John Pearson: Marksun Australia Pty Ltd has been fined $430,000 for false and misleading conduct following action by the ACCC in Perth, $100,000 of which related specifically to the unauthorised use of the Australian Made logo.

Elena: our brand is UGG boots from Australia

John Pearson: Faulty cheap goods you will not offer a refund on when they don't even last a day and offer £20 for us to get them repaired what a joke you give a full refund or i will report you

Elena: if you send the boots back, we will do the refund to you

John Pearson: Whats your return address

Elena: you need to pay for the shipping fee and customs

John Pearson: no chance i'll report you instead and get my money back through my uk bank

Elena: i am wondering if you just have one order number, if you ordered today, how can you got it yet.

So, I tried to buy some Uggs from ugg-mall as a gift for my wife, after she bought another pair through them a month or so back. She was really pleased with her boots as they seemed genuine, although they took 5 weeks to arrive.

However, I was unsure as the price on this site is so much lower than others. When I checked out, the payment failed because their Paypal account was not recognised by Paypal, and then I found this site which got more alarm bells ringing.

After that, I got on live chat, which led me to the conclusion that whilst these sell nice looking and good quality boots, they are in fact criminals selling very good counterfeits. Read the chat transcript for yourself...

You are now in our chatting room, Please wait for a operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with us
*******@ntlworld.com: I am unable to pay for order UG0A******* and now as a result my account shows a second order, UG0A*******
*******@ntlworld.com: Please can you remove UG0A******* and advise why I cannot pay for UG0A******* (it specifies there is a problem with your Paypal email address.
Angela: can you try later?
*******@ntlworld.com: I can try later, but I cannot delete the two orders now. I only get an option to reorder, which will create a third order in my account
*******@ntlworld.com: Haha, just found out that you use temporary Paypal accounts to reduce tracking and that you are fake merchants. Nice try amigos
Angela: our system is maintaining
*******@ntlworld.com: I'm sure it is
*******@ntlworld.com: Maintaining couterfeit goods and roping in gullable people. Paypal is not accepting the address that your site is using on checkout, meaning that your last Paypal address is no longer valid. This is nothing to do with maintenance on your site
Angela: sorry for that, can you try later?
*******@ntlworld.com: You are selling fake goods. Why would I try later! You have already sold boots to my wife and I am very angry to find out that these are not 100% genuine like you claim on your site. I will be taking action to get my wife's money back, and I am glad I never purchased any more this time around. I'll be in touch either through Paypal or through a lawyer
Angela: pzl tell me your order number, we can cancel it for you
*******@ntlworld.com: You seem keen to sort out this order, but not keen to deny that you do not sell genuine ugg boots
*******@ntlworld.com: You should cancel UG0A******* and UG0A*******. What are you going to do about the pair of fake uggs that my wife is walking around in now though?
Angela: Our products are 100% authentic. They are in top quality and packaged well.
*******@ntlworld.com: nothing I imagine
Angela: your name?
*******@ntlworld.com: A simple Google search reveals all there is about your Paypal tactics and the authenticity of your products
*******@ntlworld.com: who is Chelsea Lee?
Angela:?
*******@ntlworld.com: I was asking who Chelsea Lee is. Lots of people are complaining that you have supplied fake uggs and that there have been problems with your site and shipping. Chelsea Lee seems to be the person who keeps popping up on people's emails
*******@ntlworld.com: I can't believe the law has not caught up with you people yet. If you are genuine, then can you tell me your company address and official company number so that I can run a background check before I buy?
Angela: i cancel your order, ok?
*******@ntlworld.com: OK, so you would rather cancel my order than prove you are a genuine supplier of authentic UGG boots? Can't you supply me with details of your company? Can you supply me with details of the factory in which these boots are manufactured?
Angela: i have canceled them, plz check later
*******@ntlworld.com: Great, so in a round about way, you are giving in to the fact that you sell fake uggs by not telling me any details about your company or where the boots are made?
Angela: bye

So they never once answered my questions about who they were and where the boots were made. However, they even claim on their site that the boots are made in Australia which I now understand is a sure sign of a fake given that Deckers (who make real uggs) moved production to China over 3 years ago.

If you want nice boots and are happy funding criminals, then by all means buy as they are cheap and do deliver the goods. However, if you have any ounce of nouse about you then STAY AWAY!

I almost ordered, but the i got suspicius, because i couldnt find a real adress of the company anywhere on the web site.

The i tried the live chat customer-service and that happend:

Chat InformationYou are now in our chatting room, Please wait for a operator to respond.
Chat InformationYou are now chatting with us
Chris: hi
*******@aol.com: hi
*******@aol.com: from wich country are the shoes shipped?
Chris: our parcel are sent from USA, Hongkong or Shanghai, depending on stocks.
*******@aol.com: and where is the ugg-mall.com buisness based? What country? What real postal adress? I can't find the real adress on the ugg-mall.com website.
Chris: we have storehouses in USA, Hongkong and Shanghai.
*******@aol.com: im afraid, that was not my question, where is the ugg-mal.com company based. Where is your buisness registered. I would like to know the real adress, postal adress. Whe i want to return fro example shoes wich doesnt fit.
Chris: it is made in Australia
*******@aol.com: i need to know the postal adress...
*******@aol.com: do you understand me?
Chris: sorry. I don't know
Chris: i'm not in Australia
*******@aol.com: i know, but what is the real adress of ugg-mal.com
*******@aol.com: to where i can send back shoes?
Chris: then we will tell you how to do
Chris: don't worry
*******@aol.com: and why can't you tell me that now?
*******@aol.com: if you don't answer now, i will not order.
Chris: if you keeping suspicion, I suggest you buy it from the official shop.
Chris: plz design by yourself
*******@aol.com: of course i get suspicius, if you can't tell me a real address.
Chris: if so, I suggest you buy it from the official shop
*******@aol.com: and now im shure that ugg-mall.com is a fraud. I will copy that chat with date and time and i will contact uggaustralia.com about your methods.

Puuhhh... good that i didnt order yet, bad that i registerd with my original email adress...

Hope the go to jail all...

[UPDATED January 2010 (again)]

Apparently some honest reviewers are concerned that my comments below about phony reviews were incorrect and/or impolite. And now I re-read them, I see and apologize for a proofreading error: the word "their" is missing from the first sentence, which read:

'We have some issues with phony "reviewers" placing "reviews" claiming to have received genuine products from sites like this one. All such reviewers and reviews are phony.'

This should have read:

'We have some issues with phony "reviewers" placing "reviews" claiming to have received genuine products from sites like this one. All such reviewers and THEIR reviews are phony.'

It was not my intention to upset or challenge honest reviewers who were posting positive reviews, and I apologize if that meaning was taken from my words.

I've amended the rest of the comment to be clearer, as follows:

"We have some issues with phony 'reviewers' placing 'reviews' claiming to have received genuine products from sites like this one. All such reviewers and their reviews are phony. There are also genuine, honest reviewers who mistakenly claim or suggest that the goods supplied by this site are either entirely genuine, or perhaps-genuine. This particular site is a known counterfeit operation, don't be misled by claims that it isn't, however well-intentioned."

My intent, badly worded as it may have been, was to prevent anyone from buying fake goods from this or any other site.

Why is this important, if the fakes are so close to the originals that it's impossible for an average wearer to tell the difference? Where shall I start?

Firstly, this is an illegal trade. At both ends, not just in China. It is illegal for this business to import counterfeit goods into any other country, and US Customs (or Customs elsewhere) has the right to seize your boots if they find them, which they certainly do, at least some of the time. Because of the way these packages are labeled, and because Customs is already familiar with these people, the only way the packages make their way to your door is because it's impossible to inspect every single box that arrives from China. If Customs happens across your box, though, it's gone and you will never see it.

Secondly, these products are not made in the same factories as the genuine items. You have no way to know the conditions of the workplace or the wages that are being paid to the people who work in them. Nothing is subject to any control or inspection by, in this case, Deckers Corp., the owners of the UGG® Australia brand. The factory is itself operating illegally so one assumes that nobody is going to complain even if working conditions and wages are bad. Child labor and even slave labor is common, we hear.

Thirdly, there is evidence associating the import and sale of counterfeit goods with serious criminal activities, because it's a multi-billion-dollar trade that is entirely illegal everywhere and law-abiding folks don't go looking for careers in this business. There is no way to know how exactly large the profits are, or where they go to. But you can be certain that they don't go to the people making the counterfeits, and they don't go into the American economy by way of the American companies that own the brands. According to the FBI there are known links to organized crime. And there is at least some indication that profits may also go to finance terrorist organizations.

Fourth: The sale of counterfeits as genuine directly affects the companies who make the real thing. Admittedly Deckers Corp. is not short of a dollar or two, but why should they bother to maintain brand quality when half the boots out there are fakes masquerading as the real deal, worn by people who can't tell the difference? They might as well just make a lower quality product. A smaller company could be put out of business entirely because their brand's reputation has been so diluted by counterfeiting. The more counterfeiting there is, the lower the reputation of the genuine product. Sales fall, styles are abandoned, it's not good news for a company and that means bad news for customers too. Another impact may be that the purchasers of exclusive designer goods stop buying them when they see half the people in town walking around with "genuine" fakes that look the same. A status symbol ceases to be a status symbol if everyone has one.

Fifth: The quality of fakes is not as high as the quality of the genuine articles. They are not made in the same factories nor are they made with skilled labor, quality controls, or the best quality materials. They may look like the real thing but that's where the similarity ends. The quality is incredibly variable: sometimes someone will get a "mirror image" fake that is to all intents and purposes identical to the genuine product at the time of purchase, other times the item will already have fallen apart before it arrives. Even good-looking items may last a considerably shorter time than the genuine products, and they may not wear in the same way either. It isn't uncommon, in the case of fake boots, to read of stitching coming apart or other major faults developing within a month of use. When you order a fake, you really have no idea what you're going to get. When you order the genuine article, consistent quality control is normally assured.

Lastly: You are giving your personal and credit card details to people whom you would never normally give that information to. Where those details go, is unknown. And the whole financial deal can explode in your face: use a credit card, and unauthorized charges can be made by people in a foreign country, using false names and accounts. That might not happen today, or this week. But it still could happen, at any time during the life of your credit card account. Use PayPal outside of Ebay and you'll discover you don't have any protection worth a bean. Use Western Union, or any other kind of cash transfer, and you can pretty much guarantee that's the last you'll see of your money or the person at the other end who collected it.

I think perhaps the most compelling of these arguments is that child labor, or even slave labor, may have been employed in the manufacture of your fake boots and that not only are you funding this industry but it's likely you are at least partially funding organized crime as well. Those things should be more important than whether or not your boots have the labels on straight or not, at least in my opinion.

So I hope that has explained my concerns about claims that the goods sold by this site are genuine. They are not genuine UGG® Australia products. However good the fakery, the boots sold at this website are not and will not be genuine UGG® Australia products, ever. If you should happen to read a comment such as "they might or might not be fakes" please remember, these are fakes, no maybe's. And if someone you believe is entirely honest, writes that there is no apparent difference between the fakes and the real branded items, and even if you believe wholeheartedly that the fakes are genuine "mirror image" goods that will last and wear in exactly the same way as the genuine products, these are still fakes and you should, I believe, consider what that implies.

If you have any comments that relate to my review, or any of my reviews, do feel free to send me a message through SiteJabber's internal message system. I appreciate being corrected, or getting any sort of heads-up that one of my reviews needs my attention. Thanks.

[/ UPDATE]

[UPDATED January 2010] and subsequently modified as above.

We have some issues with phony 'reviewers' placing 'reviews' claiming to have received genuine products from sites like this one. All such reviewers and their reviews are phony. There are also genuine, honest reviewers who mistakenly claim or suggest that the goods supplied by this site are either entirely genuine, or perhaps-genuine. This particular site is a known counterfeit operation, don't be misled by claims that it isn't, however well-intentioned.
[/UPDATE]

[UPDATED November 2009]

Please also see:
http://ugg-hall-of-shame.posterous.com/wwwugg-mallcom

Thanks!

[/UPDATE]

Another phony, nothing with UGG in the domain name and claiming to sell UGG ® Australia boots is what it appears to be except the official site.

If possible cut and paste the following, which is from the genuine site at www.uggaustralia.com, anywhere you think it will be seen by people who can use this knowledge to avoid being caught by counterfeiters.

Please also RT this if you have a Twitter account by clicking on the Share button below.

"Be wary of websites that contain UGG® anywhere in the domain name. If you are viewing UGG® Australia products online anywhere other than uggaustralia.com and the domain name includes "UGG." or any variation of this word, or includes one of our style names in the domain address, e.g. "Cardy," this product is most certainly counterfeit."