It is a big con! I had to return a pair of boots and still, after over 30 e-mails I have not received any refund. Trying to communicate with someone who has a grasp of English would be helpful. They also will not give a name and address of someone in charge with whom to complain. Stay away from Ugg Mall for sure!
I'm going to make this brief, do not buy from this website or any other like this.
The boots are definitely fake. Customs have got my boots and going to be destroying them because they are counterfeit goods.
So please ladies if you want Ugg buy the real thing. Things you buy cheap are always cheap for a reason...)-:
As people have said, DO NOT WASTE YOUR TIME! Their English etiquette is crap. It's almost Impossible to comprehend what they're saying in their emails. Ordered two pair of boots, and one had the strap broken on the back. Refused to give a full refund for the one pair and also wanted me to pay for the shipping cost! BULL****! Spend your money elsewhere! Took eight weeks to even get the boots, and they don't stand behind their product. Complete scam...
I ordered off this website over 2 weeks ago and havent heard anything, i then found this website and found out its all fake. Does anyone know if they refund you at all coz i have contacted them on all three email addresses and not 1 has got back to me. I can not believe i have been so stupid!
Well i got a pair of ugg boots from this web site was very pleases still am! And for all they arseholes out there who the $#*! get real uggs at that price any you daft $#*! ofcourse there no genuine but GOOD Fakes!
Every bad review written is true. I ended up filing a dispute with my bank, I wish I could copy and paste the emails I have had with this company. I wish I had driven down the road and thrown the money out rather than get it tied up with this fraudulent company. The best part is they blocked me from commenting on social media to prevent me from warning other buyers.
Do not purchase anything from this company. I have been trying to get a refund from them since January and it's not April and still not refund. I'm in the process of trying to file a complaint with the Australian Better Business Bureau.
Surely it is obvious that this site is chinese & fake,
A. Check out the grammar on the site, if you read it out loud you can hear the chinese accent
B. Ugg will not allow any site to use their name in a web address
C. If you cannot find an address for a company somewhere on a website then it is a scam
If you want real uggs cheap try Costco if you want copy uggs cheap try Costco own brand. Other than in the sales you won't find real Uggs cheap in many other places
Bought a pair of gloves and received the wrong ones, site refused to refund or change. Did a research and found that they recently changed their url to to http://www.uggaustralia-mall.com, it is indeed a scam and unfortunately I found too late, lucky lost on 50AUD. All their products are counterfeit and they are likely from China.
Fashion Store alias www.ugg.australia.com... *******@gmail.com
The above addresses supply inferior fake uggs and will not reply to e-mails or complaints. I received 2 pairs of uggs and paid through paypal who have been less than helpful.
The boots I received were not the colour ordered and although the seller site states they will accept returns there is no return address. Paypal will not accept any responsibility although the product is not what was ordered so I will not deal with paypal again.
Fashion Store or ugg australia is as far as I can gather is based in Shanghai and I managed to track the parcel from start to finish. I am the sort of person who will not let things go without a fight and will contact customs and and other groups to blast this site off the web. Disgusted with paypal who will not give the address of their dodgey client. Am I wating my time?
Lessons to be learned here.
1. uggs are insanely popular and easy to make rip off versions of them.
2. western union and wire transfers for clothing will leave you crying
3. No contact info or phone number on a website is just bad news
4. If it is too good to be true, then run
Chris even did an entire blog on this subject and anyone buying uggs should read it
http://ugg-hall-of-shame.posterous.com/
DO NOT BUY FROM THIS SITE. I purchased a pair of boots a month ago from this site for my daughter, which have already fallen apart. Not only have we received fake boots, but this company has taken money from our Visa account, 2 payments show on the statement for £78 and £135.54. When I tried to get in touch with this site via chat of course, they denied taking any of these payments and insisted that I had only paid them £74.98. I am now in the process of dealing with the Visa card company, but there is no guarantee that i will get my money back. The transaction on my statement shows that the money was paid to SH linkcardpay Tech co., LSHENZHEN.
Dawn
Can anybody tell me if you have ever bought off this site? I ordered these boots over 15 working days ago and the webiste says they takr a maximum of 7 to come and still I have not recieved them, also when I enter my email address in their site to track my order they are saying they don't recognise the email addres even though they have took the money out! HELP needed please as I am gettinh worried I have just been coned!
Thanks
They give the impression on the website that you buy real Uggs, but they are FAKE!
I have send the boots back to China(?) and I am still waiting for my refund.
Think it will never come...
This site is NOT a legitimate website. Ordered Uggs and received no shipping confirmation and they also charged a different amount on my CC than the invoice amount. Don't buy from here.
I ordered some Ugg boots from here on the 23 November. They have just arrived today. I read some very dodgy reviews and was a bit worried but they responded straight away to any queries I had and I tracked the parcel via Parcelforce. I am really pleased with the boots - they look original and have come with a Certificate and are in the Ugg-Australia box etc. If they are fakes, they are damn good fakes. I'm delighted. Hope this helps. J
Ordered a pair of Nightfall boots for my wife on Dec 12th 09. Didn't receive confirmation email so went on to chat room and they gave me the Parcelforce tracking number, went straight to tracking and saw goods dispatched from China. Alarm bells started ringing and then when I found this site I really was worried. Kept tracking order and boots arrived Christmas eve, was frightened to open package incase they were crap. Well all I can say is that if they're fake they are bloody good, and the main thing is that they fit and my wife loves them. From my experience Ugg Mall have been very good, maybe I've just been lucky!
I seriously do not understand what everyone's problem is with this website. I've bought 5 pairs of different Uggs and it's been top service every time. I think the longest it taken to reach me (Essex, England) has been 8 days from China.
Don't get me wrong – I'm not ignorant enough to believe that these are real, but the quality of my boots is absolutely fabulous and I can't believe all these people are talking about the same site.
I too bought an authentic pair a few years back for £130 and I really can't see/feel any difference.
I would recommend this site 100% (and no, I wasn't hired by the site to say all these nice things)
I ordered a pair of boots thinking it was genuine. First had doubts about the company when you don't receive email confirmation of your order and secondly you cannot call or email them, only live chat (no record of communication this way). Found email address of company via paypal account so made connot and requested refund. Finally received full refund after instigating a claim via paypal and refusing acceptance of boots on arrival. Contact at Ugg-Mall.com even suggested offering part refund if I kept the boots (how dodgy is that)! Stay clear of this site.
Website looked really good, hooked me in. Even has a live chat room were you talk to the sales people. All shoes are fake, haven't received my order of 4 pairs of shoes. They use paypal but open a temporary account so you cannot trace your order when you log into your paypal account. Have spoke to credit card company and paypal and it's all a waiting game now, they won't say whether i will get my money back, paypal give them 10 days to respond! Credit card company waits 30 days before you can claim! So warning don't order any or you might aswel flush your money away!
Answer: The only reason I fell for it is because it came to my work address, and I thought that was a legitimate site and discount through my work. I work for an airline, I can't imagine how they got that email, address.
Ugg-mall has a rating of 1.7 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ugg-mall most frequently mention live chat, credit card and paypal account. Ugg-mall ranks 64th among Uggs sites.