Uber Eats

Horrible service and jacked up prices. DO NOT USE. I am so disappointed with quality and service. Worst company ever.

My 9000 money stolen via this app.no any solution for that.bad customer help.i complain it several times.but no any solution

The manager said he boxed my order himself. I did not get my whole order. Uber eats said there was nothing they could do for me. There crooks.

I've used Uber Eats for a while now. I put up with the forgotten bags of food and forgotten beverages, the dreadful customer service (the restaurants would make reparations while Uber Eats played their silly dance of first blaming the restaurant, then pretending to misunderstand what the issue is, then finally cheerfully informing you that they're helpless to do anything about it even though it actually really is their fault. But they finally went too far.

I ordered my food, saw and agreed to a $3.49 delivery charge. Saw the tax, saw my total. Everything was exactly as I expected. The food was delivered, they actually had both bags of food and the beverage! I was thinking I hit the Uber Lottery. Until after eating, I checked my email and saw the receipt. Uber Eats had added an additional "service charge" of $8.44. Completely unauthorized, never displayed during my order, in my cart, during payment. Just snuck it onto my card without my authorization. First, they tried to tell me it was the restaurant. Then they pretended to think that I was missing something from my order. Finally, they cheerfully informed me that they now charge a percentage of your actual food order ON TOP OF THE DELIVERY FEE THAT YOU AGREE TO. This is "underway" and all orders are charged a service fee.

CHECK YOUR RECEIPTS. Had I understood that I was paying almost $12 for delivery of my food, I would've opted for a different delivery service. (As I will in the future, of course.)

And for the record, the service food was NOT included in my cart for me to see. I had one total in my cart that included the food, delivery fee, and tax. I had a completely different amount charged to my card. If this really IS legal, it should not be.

More than a few times food is more than an hour late! Doesnt give you a refund even when they do not have drivers picking up the order

Uninstaller all Uber accounts & go with Doordash. Uber Eats has a serious billing glitch in their billing system.

I recieved an automated call from Uber stating that the driver has attemped to contact me. UNTRUE, I was literally holding my phone, playing a game, while awaiting my delivery. I live in an apt, and IMMDIATELY went downstairs to recieve my order. NO driver! I looked at the app, it said arriving soon. I waited, then looked again and the driver info no longer appeared. I went back upstairs and contacted Uber by phone. I informed the customer service rep that I had not recieved my order. According to the rep, the driver is supposed to take a photo of where the order was left, I was told that there was no photo. The rep placed me on hold to contact rhe driver. The driver did not answer. The rep informed me that he left the driver a msg to contact me regarding the delivery. 2 hours later, NO call from the driver. I was told that I may recieve a refund 24-48 hours later, AFTER an investigation. I told them to delete my account.
My food was stolen by the Uber Eats driver, and Uber accepted no responsibility, nor did they attempt to provide an expeditious solution.

I ordered a meal for $56.62 at 3:01 and canceled it at 3:02. The meal probably wasn't prepared yet, and the driver probably wasn't anywhere close to my house or the restaurant. Yet I was still charged. When I tried to file a complaint they said it was on me as the order went through? I contacted my bank and had them deal with it Uber eats responded over two weeks later saying that I was at fault. I contacted the uber eats customer service number and now that it had been over a month I had to take the L and pay the amount so I wouldn't get charged by the credit company.

IT IS OBVIOUS THAT IF AN ORDER IS CANCELED THAT THE CUSTOMER IS NOT CHARGED FOR IT! $56.62 IS NOT A SMALL AMOUNT, I WORKED MINIMUM WAGE and tried to order for my whole family BUT NOOOOOOOOOO DIDN'T WORK OUT SO I CANCELED RIGHT AWAY AND STILL GOT $#*!IN CHARGED.

Ordered dinner two different places never showed up 45 minutes to an hour and a half out still never showed up will never use Uber eats again

My order took over 2 hours to come. I tried contacting customer service and only got a AI loop that took me to a site where i had to pay $56 to chat.

This bicycle delivery is not cool food is cold soda's spilled or forgotten! Do something about this whole thing

They pride themselves on absolutely nothing and they have no problem doing wrong and having a completely inadequate team!

The app if for $#*!s and most the time I get my food it's missing items. Maybe the should get permanent shut off.

I ordered some food, waited for two hours very long time I say. At the and food was cold and taste really bad

I have an unauthorized charge for $39.00 from Uber, I have tried every way I know to contact them and it is impossible.

Uber eats is the worse food app,terrible app very hard to get this app together,lots of trouble with this app,Uber eats suck!

Unprofessional and rude. I wish I could give a 0 star. Five hours later and I've yet to speak to someone sensible.