Uber EatsReviews 1,334

I responded to a promotion and had just about the worst experience possible. Just about every item in the order was wrong! They were not only not what I ordered, but they were NOT the substitutes I agreed to. The "customer service" on the Uber Eats chat was also about the worst ever! This was my first and absolutely last time I will order groceries from them.

I mainly do Uber eats for extra money on the side, I like DoorDash better due to Uber eats sending you to restaurants that are closed or permanently closed and only giving you $3 for a $21+ order. They take forever when it comes to customer service/getting help. Recently I did delivers all night and when I went to cash out, it wouldn't let me. They told me I have a hold on my account bc of not delivering my deliveries when I know that I delivered every single one.
I'm wondering if a customer lied or what but they should be able to see my driving/me msging my customers telling them that I delivered their food. It's annoying because I can't get all my hard work/earned money and have to wait for this process for them to go everything which will take forever. I would've just saved my gas and not done any deliveries. DoorDash doesn't have this problem and they will give you at least half of the trip if the restaurant is closed/if the customer cancels. I'll be switching back to DD.

Got a $5 "coupon" on a $19.79 missing item... been redirected 2x when trying to get help and reimbursed. 3rd or 4th time this has happened... DONE!

I'm so sick and tired of immaturely of customor service. I'm tired that they dont listen to customers. Its not first time i also tired being treated unfairly too. If food arrive late. Its gonna be cold show some respect and refund customers. What drive me crazy its fact yall dont listen to customor when there error going when there techinal issue when app. My order disappear nd reappear. Than my drive cancel. They request new driver time frame i wont be around the time it arrive. There so much problem uber eat cause that if this doesnt stop going they show no respect toward customers or how you feel pretty soon no one will order from you. Cause that true treat people how you want to be treated show respect to customor customers is alway right. But never take advance of customers never use customers money has greed. Most importantly show honor for people who has memebership. If order keep coming in wrong or incorrect. Or Driver cancel and request new one if customor is busy cant be around yall not gonna refund when it wasnt customers fault for time frame it suppose to be and stop? If it cancel person need to be going out yall dont listen that customor wont be around that time. Ur gonna still charge them that is call poor customor service. Pretty soon ill be walking to get my food instand ordering from yall. Cause im tired of poor treatment

Waited 2 hours for an order that never arrived, only to be told "oh don't worry, won't charge you for food you never got."

Service is horrible not to mention the multiple trips per order if it does get to you.

Uber eats is a terrible app. It switched me from the location restaurant that I wanted. Then it had no easy way to add extra sides.

Poor customer service double billed ripped off and they do nothing, to much personal info and my bank statement

What an incredible rip off. I got Chick-fil-a and thought it was pretty over priced so when I got home I pulled up their online menu to compare the price for pickup to the price I paid Uber.

First thing is notice it that the menu items are 30 percent more expensive on the Uber menu.

Then there is a 3.16 "Service Fee"

Then 1.99 Delivery fee.

Then a tip for the driver, 4.13

So ordering my food at the store or online for pickup for my Chicken sammich and chocolate milkshake would have cost 10.44. Final cost through Uber Eats, 24.78

Never again.

I placed the order at 3:46pm. The estimated delivery time was at 4:40pm. The order arrived at 5:10pm, which is one and a half hour late!

If there's zero start, I would put zero. I ordered food last October 17th. As an uberone member, I got $5 credit for late deliveries and I messaged them because my food was late an hour and they compensated me with additional $5. On the same day, they took it out of my account and marked it like i used it. I have the screenshot of it and i tried to fix it but the customer service told me that I used it on my order. Even though I sent the screenshot, still she insisted that I used it. Worst customer service and company. They're cheating to make money and disregarded their company vision. Be careful what they offer and be aware of your ubercash.

I have used Uber Eats frequently and 90 % of the time there is something missing from my order. I am finally done using them as so disgusted from the lack of service of my orders and by the company as a whole to work with me regarding screwed up orders.

Uber eats should change the brand name to Uber cheats. They deducted the credit from my account for one reason, and on contacting them I heard no response.

When I had Postmates not one missed delivery, now with Uber eats I found out they have an outdated mapping system which is the worst no one can ever find my house ever. God bless the drivers and the coaching I can give them. Uber eats has always been the worst and still is get a clue IT and management get a clue with digital innovation you greedy you know what

What a $#*!ing mess. Ordered two pizzas f through Uber eats and got a pizza and a salad not even close to our order then had to jump through hoops to get it fixed. Why bother with a horrible service. The driver told us that, that is what he was given so too bad. Done never dealing with them again

Good delivery app but their Customer Service staff are desperately lacking training.

Promo code didn't work on one of the orders, so instead of looking into the issue the customer service agent lied, then tried to cover it up with some " Certain policy limitations", when I challenged him the agent simply disconnected the chat.

Not good hey?

Would not recommend. Sad, really

My driver took extra trips in the opposite direction as me after picking up my pizza. Obviously it arrived cold. I would have just had a frozen pizza instead if I had known that would happen. I didn't pay for delivery to eat reheated pizza. Also, the pizza had no sauce on it and I definitely selected marinara sauce when I checked out.

Ubers "priority" service means your food waits for an hour whilst the courier sits outside the restaurant. Cold soggy food delivered over an hour after the order was placed. We paid extra for the priority service. Customer services useless. Do not use them unless you want inedible food and terrible service!
Photos show the time order was ready at the restaurant, time delivered, and state received in.

I was being lazy as usual and ordered Uber eats. I had placed a big order at my local McDonald's for my family which was almost 100.00 dollars with the delivery fee. When the delivery guy brought my food he handed me a small bag and I instantly knew this can't be right! So we opened the bag and noticed none of the food was for us and immediately made an online request for my money back. Well they sent 75of it back but I lost money and didn't have any good and wasted 2 hours of my time. This whole process was crap. Never again.