Took a ride last Saturday 3/12. Lost credit card and license in the back seat. Still can't get anyone to respond to our customer service request after following the instruction of how to respond to this. I will never use Uber again. Lyft will get all my business for now on. Also tried calling the customer service phone number and told me to call back during business hours. This was at 2pm on a Monday. Crazy!
I hear and i read all these negative reviews about Uber. I think people are finally coming around the real uber. Dont waste your time or breath on this organize crime. Uber is fraud and always will be. Go back to taxis, their safer bet for you and your wallet or purse.
I will never use Uber again. It may be the worst company in the history of mankind.
I live in the San Diego area. Two of my Uber drivers did not know where our airport is. They often cannot find my home even I call them.
In my early retirement I drove for Uber for a few years. Uber completely exploits its drivers. My earnings were far below minimum wage after expenses.
Please: Never do business with Uber.
For a ride downtown it was $19.84... to get us home on an event night they were going to charge us 6 to 7 times the normal rate which would have been $120 to $140 ish. They should be ashamed of themselves... I certainly will not recommend them to anyone. They should be required to disclose this information.
Uber Support for Drivers is a disaster. They tell you to do the same thing over and over and keep giving you negative results. They also change their story constantly. No wonder they are unprofitable. I pity the fool who invests in this company. Incompetence is an art form at the support center. A bunch of malfunctioning robots.
I'm a frequent uber user and I had no problems until this uber pool decided to introduce the short walk crap. I'm always having issues with the drivers, as I see an address and the driver sees another address. And a cancellation fee? Are you serious? There are many incompetent drivers out there so why do I have to pay $5 fee when they cancel? I'm saying bye to this service and I will make sure all my friends are aware of your games.
This is by far one of the best companies that has ever come to be. The fact that their is so much resistance from the old guard, in the way of taxi companies, proves how broken transport is. I have nothing but good things to say about Uber with its ingenious model and fantastic drivers.
I love the convenience offered by these cabs. It has taken a while for me to catch on the trend but I'm now using Uber for most of my in town commutes. Highly recommended for every person on the move. Regards
Tried to screw me out of my money on a ride i dint take then gave it back then took it a gain had to get my bank to stop payment they have gone woke cant get in touch with them any longer wont respond to complaint they suck next time use lyft at least they have real customer service uber went woke vary vary liberal
Forgot car/house keys in the car. Attempted to contact driver twice a few hours after the incident, he hung up on me both times after I explained why I was calling. Sent an email to uber with no response. Called Uber- voice message saying best way to contact is through email (obviously not). Went to uber headquarters-absolutely no help. The guy in charge of lost and found there said that he was not allowed to contact the driver. What can you do?!?
I was ripped off many times, overcharged by uber and when want to ask or complain, they of course have a bridge to nowhere type of system where it is impossible to actually state your complain, it is categorized where you can not find the right button. It also seems there is no real response
I began to sign up with Uber thinking it would be a good way to get some money. For some reason they could not read my registration. The many texts regarding this has been annoying. To the point that I asked that they stop texting, emailing, calling. This was the wrong thing to do since I have had so many texts all night from them. I just wish they would leave me alone.
We took an uber home thinking it would be better than driving. It was a 25.09 ride which is absolutely fine, but a surcharge of over 50 dollars is absolute ridiculous. Our trip was 12 miles and we paid over 77 dollars. I have tried to call, email, anything to talk to a person and nothing has happened. Uber is absolutely ridiculous with the way they charge people. So disappointed in the company.
These uber drivers have no experience and who knows if the driver is on drugs or selling drugs in his car. Government is actually making it easier for public to easily access drugs.
Taxi drivers are more reliable because they go through proper training! Taxi drivers have commercial insurance and their cars are inspected by county officers whereas uber doesn't even have enough customer service representatives.
What would government do if one of these uber drivers rape or kill somebody or kidnap one of their clients for ransom and who knows if it's the same driver and these drivers don't even have to go through any kind of training.
This uber put lot of taxi drivers out of work! I don't think it's fair because this uber service is just extra money for some greedy people. Taxi drivers were working hard to raise their families so i think government should think about those families and ban uber and lyft forever so people can feel more safe!
When drivers using Uber app are falsely accused as a result of bad passengers. Uber organizations don't investigate the issue very well and always on the passenger's side but remember it's drivers that help get these customers with bad attitudes
Needed a simple lift to the bakery, and this guys got lost lol even with GPS installed not sure what he was on, but basically took a 5 minute ride into a 15 minute ride. Not a big fan of Uber, don't use it much at this point.
Was called the N word and homosexual slurs by driver who appeared to be on drugs and Uber gave me a 5 dollar credit and said they would "talk to" the driver, I am assuming because they felt the same way and support this behavior. Worst company ever!
The worst, absolutely awful "customer service" you will ever receive in your life. You will be lied to, and transferred a good million times. Buckle up. Almost every single one of them needs to be fired and replaced.
I recently took an Uber ride and something seemed very "off" about the the driver so I wrote down his name and searched online for him and found his FB page on which he posted numerous videos discussing how he and his girlfriend are homeless and living in their beat up 10+ yr old car, which is the one he uses to Uber, which is sad and indicates that driving for Uber is not a great career, but he also discussed that he takes numerous anti psychotic medications.as well as that there is a protective order against him.! I do not think this person should be driving the public around and Uber should do a much better job of choosing who they hire to do so. I would not feel safe using their service again.
I've been doing uber for 3+ years now I have to giving up doing it cause living cost went up so high and gas prices up so high and now Uber decreased all the ride fair and they are changing the drivers all kind of the fees to take your money when you call customer service for explanation the hung up on people this is really not fair to using your own vehicle to make rich people getting more richer that ain't right
Overview
Uber has a rating of 1.2 stars from 1,531 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Uber most frequently mention customer service, credit card and phone number. Uber ranks 33rd among Car Sharing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members