UberReviews 1,533

Don't use Uber! It is a ripoff! Used Uber for first time on ride from Midway airport to Aurora, Il. A normal cab fare is $60.00 and I was told much cheaper to use Uber so thought I would give it a try. When we arrived at my house the meter fare was $81.00 which was ridiculous in of itself. A short time later I received a notification that I was billed $156.31? Beware... your going to get ripped off.

I recently used Uber got to see the pic of the driver who was coming to get me and my friends, when the driver pulled up she had someone in the passanger seat with her there was 4 of us guys for this Uber ride, she told me she didn't know there was going to be 4 of us and said the passanger was her husband and told him he would have to go to the bar while she dropped us of since there was 4 of us and needed his space too and would be back for him, this made me feel really awkward and now ill take a taxi before calling Uber

Worst experience I have ever had with customer service, and being screwed over with my money, and my time. With uber taking up to 25% of fare (which I am ok with and agreed to) They should by far be able to hire a few people to answer phones and solve problems. The fares randomly change with no explanation and no response from suppprt. A $25 far turns to a $20 fare out of thin air, and then on top of the missing $5 uber takes its 25%. Great idea and easy app, but many bugs and zero customer support to fix the issues. Just my though, but I was under the impression that the uber fee was for using their technology. Seems to me they need to take a little bit of that money out of their pocket and hire some people to help!

Ps. Not looking back for errors, why waste more time after 30 emails and no help.

I have been using Uber for some months now and have always used the service to travel both into and out of the Melbourne CBD - usually travelling in at approx 8pm and returning around 3 or 4am in the morning. The fee is always around $70-80 each way - except for this Saturday where the in bound trip was normal, however I was hit with a $134 bill on the way out, This was due to a suprise 'dynamic pricing' fee that Uber apparently introduce when they want to encourage more drivers onto the streets. I should have checked my 'price indication' however I didnt do this, because I had taken the trip so ofter (er... a couple of hours earlier) and no fee. Driver did not advise of any fee and joke is on me because I didnt read the fine print. Offer by Uber to refund only half of this $60 fee. Not good enough in my opinion. I believe Uber knows that customers would opt for other alternatives if their customers clearly understood that a surprise fee could occur at random, which is why their method to inform is shady. I feel completely ripped off and tricked into losing money I cannot afford to lose.

I am a regular uber customer and happy with the rates and services, but today bcoz of some stupid drivers I missed my flight. The 1st one I booked says hez around 25 to 30 min distance to me where as I can see him on the map next Street. I cancelled and booked another one he says he doesn't wanna go to the airport as it's far off. Now I dun think it's my problem if ur running a cab service u make sure u inform ur customer that we can deny u at any point of time so that u don't expect that much. But in this whole this I missed my flight and my friends birthday

Uber customer service is non existent. They respond with generic responses that you, ve already heard before, word for word. They let the passengers rate you when they are mad about the surge pricing and when you email them about your rating dropping, they send generic responses about the passengers privacy and not being able to disclose ratings and how the rating system is based off your last 500 rides so 1 rating shouldn't hurt you. Yeah fuk you Uber Customer Non Service. Oh and ps, I WILL NOT BE RETURNING ANY MORE LEFT BEHIND CELL PHONES OR WALLETS OR KEYS. Done it 3 times and didn't get a thank you nor compensation from Uber for going out my way to bring the rider their stuff back or for being honest.