UberReviews 1,533

I'm visiting NYC and was attempting to get the attention of a taxi driver, and a black Lincoln Continental pulls up with a sheet taped to the right window "UBER". The driver said he could take me the 1.5 miles to my destination. I told him I'm not signed up with UBER but heard the rates are better than a taxi. After getting to my destination he told me the charge was $45 plus a tip and I said you've got to be kidding. I asked him to show me how he came up with that and he said he does this everyday and knows the rates. He refused to provide a fare estimate and said the fare was based on what he normally charge. I told him I think his practice is illegal and he started to use profanity towards me while speaking very loud and threatened to call NYC when I asked for the fare estimate.

I told my friends about the experience after meeting them and they said the driver isn't supposed to take cash for fares because they get paid through the company. Needless to say I'm extremely upset and will never ever trust this UBER invention again. However I do hope to see the car again and the middle eastern driver. In addition, I'm going to file a report with the Attorney General, BBB and other regulatory agencies.

Used Uber to go 12 miles, simple route from my home to office. I was quoted 12.00 on the application I downloaded.
First driver shows up 10 minutes late, wants to cancel on me because he is going in other direction. OTHER DIRECTION.? I thought they were a cab service. Second driver shows up. He is driving a beat up, disgustingly smelly Nissan Sentra. I'd have sworn he sleeps in the car. He speaks zero English, drives horrible. He blew through two stop signs at which point I said, "stop the car". I got out, hailed a regular cab. At my office I read that I am charged $37.45 for the 5 mile, horrible Uber trip.
I call their office and speak to a young man named Eric, who tells me I experienced "surge" pricing. So let me get this straight. You go on the ap, get a price of $12 and then because of some Uber formula, they quadruple the rate? FRAUD.
Unfortunately for Uber, I am an attorney that practices in the field of securities and corporate fraud. I will be on the phone this Monday with my contacts at state and federal levels. This company is a fraud, CONSUMER BEWARE.

I was a driver for them and a rider made a report i was'nt her driver and IT wasn't my vehicle so Uber cancelled allowing me to drive driving Now how is this Possiable Im not me and I was'nt driving my own vehicle which is Listed with Uber My room mate also signed up to drive and I had ask Uber in the very beginning if they could just add my room mate to my account since we both drive the same vehicles in which as I said Uber has them Both listed and Uber told me NO but their terms state differently Uber has NO RESPECT for their Drivers all they care about is the riders Because thats where Uber makes their money, on top of it all I've had riders Grab me Curse me out and not once did I give them a bad rateing I tryed my hardest to make each and every trip good but you can not make every one happy especially the drunk Rude ones!

I Live in Los Angeles, CA and used Uber for the very first time on September 11,2015 The Uber App didn't allow me to place my promo code, which I was told by family, and friends that it was ok since MY First Uber Ride Will Be Free! Wrong... I requested a ride to the Forum in Inglewood, I live in South Pasadena which is about 19 miles... My Uber Driver exited off the fwy on one of the busiest streets, during the busiest times on a Friday... I requested to be dropped off, not inside the Forum Parking Lot but in the street since I only had 10 minutes to walk across the parking lot, go through security, and find my seats... Uber charged me $121.00 for one long $#*! ride, ahhh what happened to Your First Ride Is Free... After the concert I again request Uber... Same route it cost me $16 to get home, Yes SIXTEEN DOLLARS... Next day got in touch with a rep told her my situation, she informed me that it will take a couple of days for someone to get back to me... That was on September the 12th Here I am on September 30th waiting for someone to get back to me. Yet on a Daily Basis Uber will text me to become an Uber Driver, Really? - 0 Stars

Just started using Uber during a trip to Seattle this Summer. During that trip, had a chance to use Uber about a dozen different times. Then a half dozen trips in Portland, Oregon. Just got back from a trip to New York, where I used Uber extensively, as well as a few rides on a "Yellow" cab. In every case, Uber was extremely convenient. The vehicles were always on the new side, clean and comfortable. The drivers were prompt, helpful (provided us with walking directions, information on places to check out, and warnings about areas that were "sketchy," etc). Because your ride is paid for automatically via the app, there is never any fumbling with cash, credit card reader systems, etc. Just get to your destination and go.

The iPhone app is a breeze to set up and use. It allows you to chose the type and size of vehicle you need, lets you know how long you will have to wait for your ride, and gives real-time location updates on the Uber you have requested. It also gives you the name and customer ratings of your driver before you book the ride, notifies you as soon as your Uber arrives to pick you up, and allows you to contact your driver via cell if there are any issues. You are always asked to rate your last driver before you can book a new ride, which assures that Uber has extensive customer feedback, but can slow things down a bit if you are trying to book your next ride in a hurry.

Our experience using "Yellow" cabs in many cities has not been great. By and large, have always experienced long wait times when booking a cab by phone. The standard seems to be "your cab will be there in 15 to 45 minutes." Usually, this works out to be 30 minutes plus. Have also had issues with cabbies not wanting to do business with me when my ride is only a couple of miles or less. In one case, had a cabbie whose car wouldn't start until AFTER we had gotten out of his car and jumped into another cab. The cabs always seem to be "vintage" - at least five years old - poorly maintained and on the gritty side. Our last experience with a cab ride was from La Guardia to New York's financial district. It was like the Long Beach Grand Prix meets destruction derby. Lots of jackrabbit starts, swerving in and out of traffic at high speed, slamming on brakes - all in a car that hadn't seen new shock absorbers in about a decade. My wife and I were both motion sick, but were too freaked out by our fast and furious driver to try fixing our eyes on the horizon.

All-in-all, I am sold on Uber. Highly recommend it, and personally will never use a "cab" again unless I am forced to.

In Dallas for a visit with our son, who is a student at SMU. Great Uber ride to dinner, but return from dinner a nightmare. Had two Uber trips cancel and bill me for no show, while we were waiting and with no contact from driver. Will clearly contest no show charge - finally got home with an Uber direct "off the record" as she felt sorry for the problems we'd had. Am no longer the raving fan I was - and if it happens again will give uber up for Lyft or taxis

I WAS ENVOLVED IN A CAR ACCIDENT WITH AN UBER DRIVER TOTALED MY CAR I HAVE BEEN ON THE PHONE WITH THERE INSURANCE COMPANY FOR THE LAST WEEK AND THEY REFUSE TO GET ME A RENTAL CAR SAYING THAT SHOULD PAY FOR IT THEN THEY WILL REIMBURSE ME THATS BS I DID NOT ADD A RENTAL CAR INTO MY BUDGET NOW I AM STUCK IN THE HOUSE WITH NO TRANSPORTATION NOT TO MENTION MY HAND IS FRACTURED! I HAVE USED UBER AM I AM DISQGUSTED HOW THEY TREAT THE PPL THEY CAUSE INJURY TO

Worst customer service I have ever dealt with. I was charged an extra $100 for a "cleaning fee" 3 days after my trip with no notice. ONE HUNDRED DOLLARS. Are you serious uber? Then the "customer service rep" sent me the picture our driver sent to them claiming his car was dirty and needed to pay to clean, was just his car mat with some dirt on. So I had to pay $100 extra dollars on top of the over priced fare for dirt he could have wiped off. When you drive groups of people all day and all night, your car will not be perfect. $#*! UBER I will never use them again.

Uber website is a disaster, log in with Facebook doesn't lead to you to your account directly, typing in phone no. From other countries will lead to RED WORDS error message said "null", saying my USA no. Is registered but doesn't let me to log in with that no., cannot add a new credit card, saying charge is overdue, RED WORDS EVERYWHERE. So frustrated to use the Uber app AND even on the website. Lyft is so much better, Lyft website took me 2 minutes Uber took me 15 and still I am not able to register as a driver OR passenger. How hard can it be to set up an easy-to-use website, it's not rocket science. Stupid company.

I have a pending transaction of $156 and $75 from Uber. This was quite the sticker shock when this trips should have only cost $30 each. Neither of which were approved on my card. I have been back and fourth all weekend trying to get this situation resolved. I have spoken with three different representatives in order to get this resolved. It seems that I am just getting passed around an bullied to a point where I feel as if they just want me to be silent and just take whatever they say whenever they feel like responding back to me. This was sent to me by their customer service representative.

When looking at your trip our records show that:

A pricing notification screen displayed a dynamic pricing rate of: x x1.3
This rate was accepted: 07:19:58 PM EDT
And
The other fare in question of $156.82 was also taken at a time of surge and was at a rate of 2.8x. This fare was accepted at 07:07:57 PM EDT.

Uber states that I "accepted" this rate at the time of the trip. Both of these trips have starting time of 3am. Telling me I accepted a price 8 hours before my trip is completely asinine. This pricing surge was not given to me at the time of my trip. How do you conceive that a trip at 3am was given a surge price and agreed upon 8 hours prior? Not only was this complete lie given to me, I also was sent this information as just a statement and nothing more. Uber, you will NOT bully me into paying for this. Something WILL be done! You may not steal my money and you can bet that I will be sharing this experience.

As a driver, the most frustrating element is that the app does not work well. More often than not, it does not recognize that I have arrived at the pick-up point and can begin the trip. So, rather than make the rider wait I will begin the trip. But this means that the navigation system won't initiate to give directions. And, just as frequently, the app doesn't recognize that you have arrived at the destination so you can end the trip. Uber's answer is to employ a small army of workers to make adjustments to the ride beginning/ending and the associated fare after the fact. When I first started with Uber (only two months ago), the app worked well (80% of the time). Now, the above noted glitches occur 90% of the time. Uber likes to send annoying reminder messages to the drivers. Time and energy would be better spent fixing the navigation app. Uber is losing drivers due to the hassles.