After a 8min trip, with my daughter in an Uber, the fare increased from $8.25 to $28.25!
The increase was caused by the driver claimed to Uber that there was a food mess in his car, and $20 cleaning fee. The driver never mentioned anything to me at the time
We never had any food! Uber has refused to refund the $20 fee, despite numerous requests. Bastards!
I would like to unsubscribe from Uber's emails but after contacting their support, speaking to several people and several messages back and forth I am still getting their promotional emails. They claim that they have done all they can to unsubscribe me but the emails persist.
At 10:15 AM we scheduled an UBER Pick up for 5:15 PM the same day. At 5:17 PM we checked the UBER App to see where the driver was and he was 53 minutes away. If we waited for the driver to arrive we would have missed our reservation at a busy restaurant on a Saturday night. We cancelled the ride and ordered another that came within 15 minutes. We made it to the restaurant in time. I filed a dispute with AMEX because UBER charged me a 27$ cancellation fee. They were the party at fault and I don't think I should have to pay a fee for non performance. Now I am unable to reserve a ride because they say I owe the $ 27.00. There is no phone number to call to talk to someone in Customer Service. This leaves me no choice. I will use Lyft or call a cab. I am done spending money with UBER
I ordered an Uber to get to an interview in Tempe and I live in Gilbert. I had the same Uber drive to and from the interview... David. On the ride there he charged me the normal amount. Then on the way back he charged me an extra 50$ for an "accident" in the car. There was no accident I was at an interview! I would love to know what I did. They make up accidents so that they can make more money. It is ridiculous. This is one of the worst company's to use. DO NOT USE THEM. Use lyft they are way more trustworthy and will not cheat you and take your money!
About 3 years ago my cc was charged for a trip that I did not ask for, nor took. I tried to reach Uber but was diverted to some other outfit who charged me $19.98 or so to tectify the issue. Then that charge became monthly and so I had to cancel the cc. Done. Goodbye Uber.
They are not giving there service in Kanpur... #The 11th Biggest city... Very very poor... Why is it if they take money out of your account for the Uber rides that they have to take additional money which they say it's an authorization hold but they do not put it back for at least eight days and this is money that I cannot access and another thing if you have an Uber gift card they still want to put monies from the ride from your checking account on hold when it is confirmed that they will get paid by the Uber gift card... I just Uber Cabs...
Usually Reliable, and can get a ride fast anywhere and for a reasonable price. But sometimes there may be hiccups, for example one time the driver was not wearing a mask and another time they canceled on me and I was still charged a cancellation fee. But overall would recommend.
This is the worst company ever they charge customer more money they pay driver less they give customer promotions and they take from driver earn
They take percentage 25% know they charge depend of per mile and min that mean if they charge for 10 min rider $100 the driver get 10% fare only they lock driver account with out check and proof because they have money they control everything
My daughters Prom was Saturday May 19th, I scheduled a Uber Black SUV a week before the Prom to pick up her and her date. At the very last minute we received a message saying there were no SUV's available. We tried for almost an hour to reach someone to get a vehicle. This ruined my daughters Prom, we had to ask a neighbor if they would mind taking them to the Prom. I find this to be so unprofessional. They ended up getting to the Prom about 1 1/2 hour late, missed meeting up with some of their friends to take group pictures. Never once have we received an apology for ruining my daughters special night. I would think twice about scheduling an Uber for any occasion.
I requested a pick up and the driver cancelled, they charged me a fee of 5.44, held 35.00 for the trip, charged me the trip twice. I requested another pick up as the driver cancelled, the $35.00 fare became 63, uber gave me back 27.00, will never use their service again... ripoff
A few weeks ago I checked prices for my ride home from my friends house. By mistake I requested car and right away I cancelled. After some time I figured out that they charged me $5 for cancelation. I complained but it didn't help. I understand if I request a car and after a few minutes I cancel they will charge me, but I cancelled the same moment!
Beside is that, when I request a car to my home address their GPS brings them behind my building, behind the block. I sent them email, but nothing they did for it. Don't know if in a future I will use them again.
After giving me an 8 minute wait time for my pickup, the wait time remained between 8 to 10 minutes for over fifteen minutes. I finally called the driver who told me he doesn't know when he can pick me up. WTF? I cancelled the ride and rescheduled my medical appointment. In the meantime I got rid of my Uber app.
After my Uber ride the tip and rate page appeared, i tipped $5 and left 5 stars then it appeared again, i thought it didnt apply so I re-entered the tip and rate. 10 minutes later i got a text from PayPal that I tipped $10. There is no option for this on the app nor is there any customer service.
The driver pulled up and said they were cancelling my ride to the airport. The next driver informed me that they probably had a higher fare at the last minute as my fare was only $6.00. I then get charged a $5 fee? I asked for a refund to my card, but all I received was template responses stating that they will only issue a credit to my account and cannot refund to my card. I cancelled my Uber account and my wife and daughter did as well. Hope you enjoy the $5.00, Uber!
They have wiped out my account balance without giving any appropriate reason of 8 Free rides earned by me. Further, they have sent mail to share the apps. On the contrary, they lapse the rides without giving sufficient reason.
I have used Uber a few times and I found it very expensive. I have order taxi and it showed me it was arriving in a few minutes but then it stated that it has been cancelled. I have ordered one again today and it has gone to wrong address. I was advised to change address on the system but Uber would keep on showing the wrong address. I have set the address many weeks ago and and travelled to/from same work address but today it is a different story because it is same street but different area. I have been charged £3-50 for Users poor system. I will not use Uber again just waste of time and money.
It is interesting how it's LGB(T)Q month in California and Uber showed their support for the community. However have nothing for the Trans community. Please try and include a nickname slot for drivers and slot and also pronouns slot. Thank you
I am an uber driver and all I can its sh*t for the money and you get sh*ty customers
Rating is a load of bull**cks. Why would I want to rate my rider what difference is it gone make to me or them
Why rate driver just why... Who gives Damn? I mean you go from a to b don't matter who takes you
Overall I would not recommend any1 to work for uber as it is low pay drivers have no advantage
Rider can claim everything
Uber Driver
Dont drive for uber Customers takes advantage, i got call when i arrived customer cancel, i didnt get any pay only spend my gas, also got a call when arrived customer call and say you went to wrong place and start to abuse "you stupid, you should never work" Other customer sit down in car ask first question who should i sue if you got into accident, wow you reach you drive new car" yes i am reach for 15 min drove got $12, $2.40 uber fee, have to pay for a gas, insurance needs car main, cost around $700 change tires, i drove some teenagers on hallowen so drunk even got some drinks to the car did spilled in car ruin sits and tried to open door when i was driving, also open window and throw out cans of beers, they got charge $163 and i got to pay clean sits $90, gas and fee, so go figure how some customers abuse system, also try to figure out how rich am i.
Uber started become like taxi cap services. I'm an ex uber driver and passenger. I left Uber due to unprofessional how the uber company operates. Now. I join lyft as a driver
And passenger. I'm happy with lyft even though lyft takes little more time
To get customers and sometime rides
But I'm happy with lyft. As a driver side, I
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I am open doors to all my customers, offer water and best music lay customers reference. I dress in a suit to drive my customers. I received all 5 stars. Please support. Me for the Christmas gift by signing up using my code KEVIN******* thank you.
Overview
Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members